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We actually just ran into this, albeit for the 2nd user. It sounds like you are having trouble even adding the 1st user, but in case it still helps, we had to log out of the 1st user, use the guest profile, and then attempt to create a new user. Only then would the QR code generate for the 2nd user to be added. Regardless, I feel your frustration, even the dealership "genius" was clueless!
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