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I had a good experience with calling BMW NA in 2019 after my dealership was waiting for a part from Germany for two months. The dealership was giving me regular updates so it wasn't their fault but BMW NA agreed to refund me two months of my lease payments to compensate for the wait.
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Sold: 2020 X7 M50 White Mineral with Ivory & Blue, 2017 X6M Long Beach Blue with Mugello Red, 2014 X6M Monte Carlo Blue with Mugello Red, 2011 X6 5.0 Black on Black, 2008 E350 4Matic Silver, 2006 Infiniti M45 Diamond Graphite
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