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Could you give more details about the problems your experiencing? My media functionality is not up to my standards either, although I'm curious as to whether or not that's the fault of my phone or the fault of BMW.
Either way though, contacting M Division would probably be a waste of time as they would just redirect you. As far as I'm aware M has everything to do with the way the car drives not with any infotainment device that is shared across the platform. You would probably have better luck contacting a division within the general directory.
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