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Just to give you guys an update. They did replace the leather on the seat and completely detail the car for free. It looks great now and even though it took my time and was a bit scary. I am grateful they made it right.
I was shocked they let the car go like this. Apparently they thought I was going to pick up the car, because they were still waiting on parts. And so they took off the plastic. Whomever drove it didn't put it back on. Who knows.
Glad its over and the car looks great. Thanks for all of your help on here, gave me courage to not back down!
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