that was a very nicely-worded email you sent.
Call your CC company, and forward any relevant communication between Vivid and you, and they will take care of the rest.
A penny saved is a penny earned. People don't get rich by throwing money around.
Quote:
Originally Posted by Ph3n0m73
Gents,
Thanks for the support. It's nice to know that I'm not the only one who'd get spun-up over this.
I've heard nothing from Randy after sending him this email...
Randy,
I appreciate you expediting part of the refund. Unfortunately, my wife received a check for $162- that's $19 less than my credit card was charged.
This has to be a simple oversight on your part, as I'm sure you wouldn't intentionally charge me shipping and a "Handling Fee" from Vivid Racing for an error on your website.
Please refund the remaining amount, $19, as soon as possible.
I'm looking forward to hearing back from you.
Thank you.
Again, tried to be business-like, give him the benefit of the doubt, but nothing.
Looks like it goes to the credit card company.
BTW- yes, $19 is a lot. Ask what $19 means to a parent that can't afford medical insurance for their kids. Hell, ask that to an Afghani that doesn't make $20 U.S. in a month.
With comments like, "is that all you have?," it's no wonder half the world hates us.
WTF is going on in the U.S.? 
I'll keep you guys posted.
Jonathon |