Quote:
Originally Posted by jmciver
I doubt that will change now as the dealers want to keep their customers happy and a software update is not manpower intensive.
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Actually, this is not entirely true. My dealer has voiced his frustrations with many updates that have taken hours to perform due to unforeseen issues. Obviously, this is not the case for every update on every vehicle. However, I believe many dealers refuse to eat the cost unless their customer demands it.
In my dealer's case, they have been great at obliging me with updates. They always add a statement in the work order identifying a customer issue on a known Service Information Bulletin (SIB)/Technical Service Bulletin (TSB) in order to justify the update under a warranty claim.
I also review all the SIBs before service if I want an update that addresses a need or want that the update addresses.