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Usually, if they have an allocation to build, my understanding is that they can customize your order right then and there. That's what I was able to do on my previous M4. I could make all the changes I wanted, up until the point where the vehicle enters into production.
Were you able to customize your build? You should have been able to do it while you were at the dealership if they have an allocation to build. I'd ask your client advisor about this. Otherwise, they probably don't have an allocation, and I'd ask for a refund.
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