Quote:
Originally Posted by Lmclaugh
I am in a similar situation. My X7 was about 25 days old and it died. I've been told it was the battery. It has been at the dealer for 30 days with no resolution. I contacted BMW NA right out of the gate. About 5 days later, a representative called but I was out of the country. I have tried to contact that representative three times since and he won't return my calls. No one is communicating with me and I feel so defeated by the entire process. I'm stuck in a terrible rental paying for a car I have hardly driven.
I wish you luck and hope BMW is more responsive to you.
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Oh man. I emailed BMW customer service too and they said someone will call me within 24 business hours. But I am in back to back meetings on Monday. I am sorry to hear that you have a similar issue and it took that long. When did this happen to you and is it resolved yet?