To all subscribed, This was the official response from BMW:
"This is a known issue and has to do with the new iDrive system that is in the vehicle. They are currently working with AT&T to get the issue resolved but they do not have an estimated resolution date yet. "
I am pretty shocked that with all of the 2019 X5's that our few local dealer has sold already that more customers would have issue with this service not working at all.
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