[aptekcom]

When we took delivery of the X7, the second row passenger side headrest (captains chairs if that makes a difference) was damaged. The dealership has sent me a replacement (i bought the car out of the city). I tried to remove the old and put the new which i figured would take 2 minutes, but gave up after 30 minutes of trying. I popped the tab off and removed the clip, but it will not come up. The dealership wants me to bring it in and get a loaner to fix that. I don't mind doing that, but i was just trying to avoid the headache if possible. Does any one have any guides on how to remove it?

Thanks in advance.