Quote:
Originally Posted by iconoclast
I contacted "Genius" and they said this is a dealer level issue with the ESN that needs to be reprogrammed. I don't know what ESN has to do with anything but perhaps I should call again and see if I can get a different "Genius" on the line. What exactly did you ask for and how should I request it?
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He did mention the ESA, electronic service agreement. Told him I want a reset of the account not delete. Rest account to factory settings. Then he did.
He said you can try to delete it from the cloud on the website using a computer on
https://connecteddrive.bmwusa.com.
Difference that might effect this is, she isn't the primary.
Hope this helps.