[M_Bimmer]

Well, I went in to get my 1st annual oil change, with 950 miles on the '24 XB7's odometer.

Asked the SA to ensure that the steering wheel not be returned with oil on it....please keep the blue and green stitching clean...and don't mess up that Lavalina leather.

He was annoyed to say the least.

15 minutes into checking in, the Lot-driver folks were moving up the cars, and.....(picture should explain itself)....

"Pissed" might be an understatement......

[sharp]

That's unfortunate and I'm sorry it happened to you.

I guess the good news is the damage doesn't seem to be significant and your car is already at the shop that can fix it.

[Orient330iNYC]

if your dealer isnt a CCRC, i would insist they have that fixed at one at their cost. and no blending.
https://my.bmwusa.com/ccrc

[M_Bimmer]

Unfortunately, the Dealership is pushing this toward "our" POV insurance companies to deal with this siruation.

Nobody saw what happened, and the dealership is saying the owner of the car that rear ended me did the damage, but he claims otherwise....

This is going to be fun.

[mattsrs]

sorry to hear about this. Everytime I take my car to the dealer for service, seeing the kiddos driving the cars around, I am worried something like may happen to it.

[M_Bimmer]

Originally Posted by Orient330iNYC

if your dealer isnt a CCRC, i would insist they have that fixed at one at their cost. and no blending.
https://my.bmwusa.com/ccrc

The dealership is NOT CCRC, and outsources everything, including changing out wiper blades, so it seems.

The dealership is an independent.

They typically go out of their way to ensure 100% customer service, which is why I chose them for the oil change, but their outsourced body shop doesn't give two shits about BMW (or an Alpina)...and it's over 20 miles away, right on the border of the US & Mexico.

If that shop is used, my expectation is going to be set low...which is why I'm already sold on selling the car. My OCD will consume me if I don't.

When ever I get through this, I bet the oil change won't get done....oh the irony.

[MADBMWX5MC]

Dang, that sucks, let us know how it turns out....

[ledphut]

Keep in mind that if an insurance company handles the repair cost the accident will show up on the Carfax. That means SIGNIFICANT diminished value.

I had a gazebo fly off a neighbor’s roof and (almost kill me) scratch the side of my X5. When I went to trade in for a new Bimmer the dealership wouldn’t touch it as it cannot be CPO’d due to the Carfax.

[rjabend]

Originally Posted by ledphut

Keep in mind that if an insurance company handles the repair cost the accident will show up on the Carfax. That means SIGNIFICANT diminished value.

I had a gazebo fly off a neighbor’s roof and (almost kill me) scratch the side of my X5. When I went to trade in for a new Bimmer the dealership wouldn’t touch it as it cannot be CPO’d due to the Carfax.

Just curious: can you hold the insurance company accountable for the diminished value in addition to the actual repair cost?

[25X740i]

Originally Posted by M_Bimmer

Unfortunately, the Dealership is pushing this toward "our" POV insurance companies to deal with this siruation.

Nobody saw what happened, and the dealership is saying the owner of the car that rear ended me did the damage, but he claims otherwise....

This is going to be fun.

I would definitely ask for any security camera footage of the area during that time. I would assume most businesses with expensive equipment and vehicles around would have them. Might prove who was driving.

[25X740i]

Originally Posted by rjabend

Just curious: can you hold the insurance company accountable for the diminished value in addition to the actual repair cost?

I have in the past. I don’t remember the technical term for that but the insurance company did it. I was told it was a one time thing though, so not sure if it would payoff on a new vehicle. I was about to trade mine off when it happened, so it worked out well for me.

[keg97]

Originally Posted by 25X740i

I would definitely ask for any security camera footage of the area during that time. I would assume most businesses with expensive equipment and vehicles around would have them. Might prove who was driving.

This! Plus we all need to have dash cams with rear cameras. I was rear ended a few weeks ago in our Audi and when the elderly man started to hem and haw about something, I just casually asked if he wanted to watch the footage. He stopped.

[MystroX5]

This is a nightmare scenario I always think about when my vehicles are in service. I have a “Do not wash” order in my chart and put plastic disposable seat protectors over the seat for that day of service and an older BMW floor mat only on the drivers side.

[Orient330iNYC]

Originally Posted by keg97

This! Plus we all need to have dash cams with rear cameras. I was rear ended a few weeks ago in our Audi and when the elderly man started to hem and haw about something, I just casually asked if he wanted to watch the footage. He stopped.

+1.
i have stand alone cams facing front, rear and to the side.

viofo A139 pro for the front and garmin mini 2s for the sides and rear. all independent of each other.
the drive recorder is not ideal as it only saves the recordings if you have what it believes is an accident (it wont trigger on a low speed impact) or you have to have your wits about you to hit and hold the parking button within 20 seconds of the event to manually save.

i have a 512gb card in the front cam (4k recordings) and 256gb for the sides and rear. stores at least 8 hours of the past drive time.

[M_Bimmer]

Originally Posted by MystroX5

This is a nightmare scenario I always think about when my vehicles are in service. I have a “Do not wash” order in my chart and put plastic disposable seat protectors over the seat for that day of service and an older BMW floor mat only on the drivers side.

Nice to know there are others like me on this note.

I put old mats in the vehicle, ones that do not have a $75 Alpina metal logo on each mat, and asked them to not wash my vehicle AND do not clean the interior.

I once only asked do not wash, and I got my E93 ///M3 cabriolet back unwashed but the interior had a full silicone based interior dressing running off of every vertical surface, was even applied to the brake pedal and accelerator...and I had Full Merino leather. The SA tried to frantically wipe it off and of course it didn't. Sold the car shortly after.

The kids working in service don't know the difference between pedigree of cars at all, at any dealership. They are merely Appliances to them and treated accordingly. Don't be fooled that you get better treatment according to the price you paid for your car....you don't.

Caught my SA ripping up on my 911 on a 5 mile highway drive on his way to "pull it into the service bay" after I dropped it off for an oil change, as he passed me on the highway in my own car. It was screaming. Lucky my engine was warmed up when I dropped it off.

A free $120 oil change, that I was debating on doing myself, turned into this situation.

And they refused to replace my windshield wipers. Reason? Too low mileage....

[Zer00]

Sorry OP. I hate taking my car in for service. I used to look forward to driving loaners for the day but now I just wait at the dealership to minimize time in their hands. I also make sure to tell them to not wash it.

[MystroX5]

Originally Posted by M_Bimmer

Nice to there are others like me on this note.

I put old mats in the vehicle, ones that do not have a $75 Alpina metal logo on each mat, and asked them to not wash my vehicle AND do not clean the interior.

I once only asked do not wash, and I got my E93 ///M3 cabriolet back unwashed but the interior had a full silicone based interior dressing running off of every vertical surface, was even applied to the brake pedal and accelerator...and I had Full Merino leather. The SA tried to frantically wipe it off and of course it didn't. Sold the car shortly after.

The kids working in service don't know the difference between pedigree of cars at all, at any dealership. They are merely Appliances to them and treated accordingly. Don't be fooled that you get better treatment according to the price you paid for your car....you don't.

Caught my SA ripping up on my 911 on a 5 mile highway drive on his way to "pull it into the service bay" after I dropped it off for an oil change, as he passed me on the highway in my own car. It was screaming. Lucky my engine was warmed up when I dropped it off.

A free $120 oil change, that I was debating on doing myself, turned into this situation.

And they refused to replace my windshield wipers. Reason? Too low mileage....

I am an absolute monster with my vehicles and both my BMW and Porsche dealerships know this but also advertise with my vehicles. They are terrified to even move them when I drop them off and only the certified mechanic is allowed to drive them in.
My BMW dealership has framed posters on their service center walls of some of my concourse winning vehicles that were used in detailing advertisements. I am a 30+ year PCA concourse judge and competitor with many product sponsorships. I actually do tutorials on detailing at both dealerships. I do technical advisor work like appraisals and condition assessments on classic/higher end Porsche vehicles if they come in as a trade to their BMW store, etc… I give back to both dealerships and they extend me a lot of extra courtesies. For example, I have very limited #full bespoke Exclusive Manufaktur 911 with their custom $2800 Carbon Fiber floor mats that when I take it in for its oil change, the slip reads “Dont step on floor mats, use service covers.”

[rjabend]

Whenever I drop my vehicle off at a dealer I always insist that they write "NO DAMAGE" on the Work order and sign that. Some are reluctant to do that,

[Saejin]

OP…that’s sucks. Sorry you have to deal with that.

I used to be pretty hardcore with the care of my X7…until I got rear ended. It was repaired by a CCRC and I received medical comp and diminished value comp. Repair was like new and you can’t tell there’s any damage. Paint was blended and it looks near perfect. They had to replace the lower tailgate, bumper cover, and a whole bunch of other things associated with those areas.

Now I drive it without really caring if something happens. Obviously I don’t want to get into any accident and get hurt, but I no longer care if the dealer washes it. I ran over a curb yesterday and kept on going. I opened the door at the airport parking garage and slammed the door into the concrete pillar…no damage, but wasn’t really concerned.

I haven’t checked the carfax, so won’t know if anything is on there. Not sure but someday I’ll trade it in and probably take a hit if there’s a record. Hoping I negotiated the diminished value amount right.

To me it’s just a car now, gets me from point a to b, but in style and comfort.

[Tinbad]

Originally Posted by Saejin

To me it’s just a car now, gets me from point a to b, but in style and comfort.

Exactly. I used to be of the mindset that anything I own, but especially my vehicles, need to be in perfect condition at all times. Countless hours and funds were spent on PPF, ceramic coatings, kids were yelled at for leaving foot prints or bringing in food.

I still like to wash my own cars and keep them clean however stuff happens and I’m not going to worry about it. Once you realize you’re on this planet once and there’s not much you really control it’s pretty liberating to just let go.

That said, it really sucks OP and I hope the dealer will make it right to your satisfaction. Just try for it not to get to you and your happiness.

[ledphut]

Originally Posted by Tinbad

I still like to wash my own cars and keep them clean however stuff happens and I’m not going to worry about it. Once you realize you’re on this planet once and there’s not much you really control it’s pretty liberating to just let go.

Well said! I learned this the hard (but fast) way literally the day after I picked up my XB7. I was coming from a 750i that had the doors that stayed in position no matter how far they were opened; a true luxury feature! I mistakenly thought the X7 was the same and found out quickly that wasn’t the case as the rear door caught the detent and opened right onto a chain link fence.. I strung together about 50 curse words in disbelief to what just happened, but then laughed it off because in the grand scheme of things it’s totally irrelevant.

Long story short: DON’T SWEAT THE SMALL STUFF!