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      08-04-2020, 04:07 PM   #23
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Originally Posted by stockguru View Post
Remote 3d still works with mirrors folded but it only gives you front and back image with blanked out sides.

As for center bench seat, there is a pull tab near head rest that I could never figure out what its for. I'm also surprised the middle seat in x7 doesn't have a middle console you can remove like the x5. That middle removal was helpful when putting skis in the car. I didn't need A roof rack or hitch.
That's interesting
They should unfold snap pictures and fold back.

As for the tab a picture of such might help.

But I'm guessing it's the one used to remove the headrest completely.

As for the passthrough option I'm guessing they thought just fold the center seat and it works the same.
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      08-04-2020, 04:10 PM   #24
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Quote:
Originally Posted by indiejay View Post
Quote:
Originally Posted by Heimdall View Post
So sorry to hear that.
Have you tried from a different phone (I.e. wife's) and see if it's phone or vehicle related?

Mine worked fine after that day.
Yeah I've tried 2 separate iphones and it get stuck at 'Activating camera system' and an error message says 'x Remote service could not be executed'
Service center -> iDrive upgrade / update.
There seems to be something stuck.

Was it functional before?
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      08-04-2020, 07:35 PM   #25
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Yes it was functioning a few weeks after delivery, but stopped after a month. I called again a genius and he says iDrive update won't help, but it's worth a try anyway.. Hope my dealer has the upgrade.
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      08-04-2020, 07:39 PM   #26
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Quote:
Originally Posted by indiejay View Post
Yes it was functioning a few weeks after delivery, but stopped after a month. I called again a genius and he says iDrive update won't help, but it's worth a try anyway.. Hope my dealer has the upgrade.
Last resort
Restore factory settings
Unless you've coded something then undo that
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      08-04-2020, 08:10 PM   #27
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Quote:
Originally Posted by indiejay View Post
Yes it was functioning a few weeks after delivery, but stopped after a month. I called again a genius and he says iDrive update won't help, but it's worth a try anyway.. Hope my dealer has the upgrade.
They are so full of shit! So, they are just going to lie to you and tell you that an update won't solve the problem when they have a Technical Service Bulletin (TSB/SIB) that specifically relates to to this very issue. https://static.nhtsa.gov/odi/tsbs/20...75292-9999.pdf

This is a classic example of lazy people not doing their jobs. This is a known issue that both the dealers and the BMW Genius should be aware of since that's what their job is. But no, instead, they'll just blow smoke up your ass hoping that it will shut you up so they can go on about their business of doing nothing but trying to avoid dealing with the customer's valid complaints.

I would print out the above listed SIB and politely shove it in your dealers face and ask them why they keep lying to you about a known issue. Perhaps they would prefer that you have your Attorney present them with this SIB in case they want further legal documentation that there is in fact an issue with Remote 3D.

I'm so done with these companies trying to blow smoke up our ass about problems that they are well aware of.

Last edited by mitch57; 08-04-2020 at 09:22 PM..
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      08-04-2020, 08:54 PM   #28
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Quote:
Originally Posted by Heimdall View Post
Quote:
Originally Posted by stockguru View Post
Remote 3d still works with mirrors folded but it only gives you front and back image with blanked out sides.

As for center bench seat, there is a pull tab near head rest that I could never figure out what its for. I'm also surprised the middle seat in x7 doesn't have a middle console you can remove like the x5. That middle removal was helpful when putting skis in the car. I didn't need A roof rack or hitch.
That's interesting
They should unfold snap pictures and fold back.

As for the tab a picture of such might help.

But I'm guessing it's the one used to remove the headrest completely.

As for the passthrough option I'm guessing they thought just fold the center seat and it works the same.
The bench seat fold down isn't helpful if you have family of four and go skiing. The hole in the center was perfect for that in my x5.

The mirror unfolding I think only happens if it is auto folded. If you used the button the fold the mirror doesn't unfold for 3d view but it still takes a front and back photo
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      08-04-2020, 09:21 PM   #29
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Quote:
Originally Posted by stockguru View Post
Quote:
Originally Posted by Heimdall View Post
Quote:
Originally Posted by stockguru View Post
Remote 3d still works with mirrors folded but it only gives you front and back image with blanked out sides.

As for center bench seat, there is a pull tab near head rest that I could never figure out what its for. I'm also surprised the middle seat in x7 doesn't have a middle console you can remove like the x5. That middle removal was helpful when putting skis in the car. I didn't need A roof rack or hitch.
That's interesting
They should unfold snap pictures and fold back.

As for the tab a picture of such might help.

But I'm guessing it's the one used to remove the headrest completely.

As for the passthrough option I'm guessing they thought just fold the center seat and it works the same.
The bench seat fold down isn't helpful if you have family of four and go skiing. The hole in the center was perfect for that in my x5.

The mirror unfolding I think only happens if it is auto folded. If you used the button the fold the mirror doesn't unfold for 3d view but it still takes a front and back photo
Quote:
Originally Posted by stockguru View Post
Quote:
Originally Posted by Heimdall View Post
Quote:
Originally Posted by stockguru View Post
Remote 3d still works with mirrors folded but it only gives you front and back image with blanked out sides.

As for center bench seat, there is a pull tab near head rest that I could never figure out what its for. I'm also surprised the middle seat in x7 doesn't have a middle console you can remove like the x5. That middle removal was helpful when putting skis in the car. I didn't need A roof rack or hitch.
That's interesting
They should unfold snap pictures and fold back.

As for the tab a picture of such might help.

But I'm guessing it's the one used to remove the headrest completely.

As for the passthrough option I'm guessing they thought just fold the center seat and it works the same.
The bench seat fold down isn't helpful if you have family of four and go skiing. The hole in the center was perfect for that in my x5.

The mirror unfolding I think only happens if it is auto folded. If you used the button the fold the mirror doesn't unfold for 3d view but it still takes a front and back photo
I'm suggesting only the middle seat in the bench to be folded not the whole thing.

Mirrors folding analogy makes sense, yet if you're folding them anyway, what's the add benefits of manually folding them vs auto fold ? I'm just wondering.
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      08-04-2020, 10:19 PM   #30
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Quote:
Originally Posted by stockguru View Post
The bench seat fold down isn't helpful if you have family of four and go skiing. The hole in the center was perfect for that in my x5.
The middle does fold down to support skis or similar items, while the left and right side of the bench stay put for passengers. Pull down the center armrest on the bench seat. On the back of where the arm rest goes into the bench seat, at the base of the center headrest, you will see another strap. Pull on it and the center of the bench seat will fold down.
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      09-08-2020, 01:06 PM   #31
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As an update - remote 3d works now after the dealer updated it to to 07/2020/45.. They even got the color of the X7 right. I have a black one and it shows up as silver in the prior version.
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      09-08-2020, 01:23 PM   #32
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Quote:
Originally Posted by indiejay View Post
As an update - remote 3d works now after the dealer updated it to to 07/2020/45.. They even got the color of the X7 right. I have a black one and it shows up as silver in the prior version.
That's fantastic news.
Though the color scheme in the 3D view was not an error. It was done so the Vehicle borders would be visible in very dark conditions.
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      10-09-2020, 02:19 AM   #33
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Ok so now it's a new story. 3D works but all surroundings are black

Any ideas ?
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      10-09-2020, 07:29 AM   #34
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Quote:
Originally Posted by Heimdall View Post
Ok so now it's a new story. 3D works but all surroundings are black

Any ideas ?
If you are an iPhone user and recently updated to iOS 14, it is a new bug. My 3D view has been broken since the update. What is also interesting is that all of my previous 3D pics that are saved in the 3D gallery also "broken" as well. However, for my older 3D photos, if you look at the details for the photo, you can still see the individual camera photos.

So BMW needs to update the app for iOS 14 compatibility.
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      10-10-2020, 10:49 PM   #35
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Quote:
Originally Posted by jmciver View Post
Quote:
Originally Posted by Heimdall View Post
Ok so now it's a new story. 3D works but all surroundings are black

Any ideas ?
If you are an iPhone user and recently updated to iOS 14, it is a new bug. My 3D view has been broken since the update. What is also interesting is that all of my previous 3D pics that are saved in the 3D gallery also "broken" as well. However, for my older 3D photos, if you look at the details for the photo, you can still see the individual camera photos.

So BMW needs to update the app for iOS 14 compatibility.
You're describing my problem 💯%
How long have you had this issue ?
Septembre 22?
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      10-11-2020, 05:41 AM   #36
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Quote:
Originally Posted by Heimdall View Post
Quote:
Originally Posted by jmciver View Post
Quote:
Originally Posted by Heimdall View Post
Ok so now it's a new story. 3D works but all surroundings are black

Any ideas ?
If you are an iPhone user and recently updated to iOS 14, it is a new bug. My 3D view has been broken since the update. What is also interesting is that all of my previous 3D pics that are saved in the 3D gallery also "broken" as well. However, for my older 3D photos, if you look at the details for the photo, you can still see the individual camera photos.

So BMW needs to update the app for iOS 14 compatibility.
You're describing my problem 💯%
How long have you had this issue ?
Septembre 22?
Since I updated to iOS 14, which for me was early October...
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      10-11-2020, 10:10 AM   #37
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Directly from Apple Store when you view version history of BMW Connected App:



Apparently this centers around changes in IOS14 and how Apple controls access to certain API features in the name of security.
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      10-11-2020, 11:27 AM   #38
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Quote:
Originally Posted by Heimdall View Post
That's interesting
They should unfold snap pictures and fold back.

As for the tab a picture of such might help.

But I'm guessing it's the one used to remove the headrest completely.

As for the passthrough option I'm guessing they thought just fold the center seat and it works the same.
Yup, mine fold out from the locked position to take the pic, then fold back in.
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      10-22-2020, 07:07 PM   #39
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This is fixed now after updating to IOS 14.1.
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      10-23-2020, 04:37 PM   #40
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Quote:
Originally Posted by MystroX5 View Post
Yup, mine fold out from the locked position to take the pic, then fold back in.
I believe that I read somewhere that if you fold the mirrors manually before turning off the car, they will not automatically unfold to take a picture for remote 3D view.

This makes sense, as if you are parking in a tight spot that requires that you fold in the mirrors, the car doesn't want to unfold them and risk damage.

If you have the settings to auto-fold the mirrors when locking, and you pull in turn off the car and they fold when it locks, then they will unfold to take a picture for remote 3D view.

It all makes sense in my mind.
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      10-28-2020, 12:07 PM   #41
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Thanks for the heads up on the IPhone update. But that did not work either. Still can't get remote view.

Any other ideas?
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      10-29-2020, 11:09 AM   #42
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Thanks for the heads up on the IPhone update. But that did not work either. Still can't get remote view.

Any other ideas?
Started working selectively for me after the latest iOS update.
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