10-17-2022, 08:16 PM | #1 |
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X7 M60i Screen Defect
Picked up the car couple days ago and noticed a thin line in my iDrive 8 screen… Talked to the dealer and they agreed to run a diagnostic test next week. Both myself and the salesperson agreed this was definitely a hardware instead of a software issue. He said he has never seen this happening before and the service department has had no experience replacing the screen. Could be months for them to order the screen from Germany. First time owning a BMW so kind of frustrating. The car has been great otherwise though.
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10-18-2022, 05:17 AM | #4 |
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Why would he ever say the Service Dept has no experience replacing a screen? His reaction should be embarrassed and accommodating to a fault.
This screen in one form is in a lot of vehicles so far and no different to replace than any other screen that is in every vehicle. Should be very easy. |
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10-18-2022, 05:30 AM | #5 | |
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I don't know how it’s set up. But since it’s really not integrated/set into the dash, I wouldn’t think it would be that hard to swap. I’m sure they have not done one before on the X7. But they should be able to find something on TIS for guidance. |
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10-18-2022, 05:53 AM | #6 | |
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I recommend putting some pressure on your dealership and showing them you are not impressed and expect more. Don’t let them slide on these low expectations. You bought a flagship level vehicle from BMW. Their “parts availability issues” are not your problem as a customer and remind them you still have to make your car payment on time. BMW might give you some compensation if they can’t get this screen swapped out in a timely manner. Holding BMW to the fire is the only way their “parts availability issues” is costing them more money on the back side with their customers. These manufacturers will use the “covid sympathy excuse” as long as they can get away with it as a excuse for shoddy service. Last edited by MystroX5; 10-18-2022 at 06:05 AM.. |
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10-18-2022, 07:00 AM | #7 | |
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