[G80POWER]

Originally Posted by Wanderer73

Well I guess that is reassuring if you can get a new replacement X7 for the same negotiated price or better. Good luck, sounds like a frustrating experience and a waste of your time.

You should definitely get them to buy it back if they will. I have had BMWNA buy back two vehicles and you will be much happier in the end with a new vehicle

[jcarlilesiu]

Are the roads heavily crowned? I have noticed in the X7, more so than other cars, that it drifts on crowned roads and has issues maintain true straight if the car is leaning.

I think some of that has to do with the air suspension. In high winds, the car seems to drift all over the place.

[cheapie408]

Originally Posted by jcarlilesiu

Are the roads heavily crowned? I have noticed in the X7, more so than other cars, that it drifts on crowned roads and has issues maintain true straight if the car is leaning.

I think some of that has to do with the air suspension. In high winds, the car seems to drift all over the place.

This can be said about a lot of vehicles. It does this in any road conditions.

[Wanderer73]

Originally Posted by jcarlilesiu

Are the roads heavily crowned? I have noticed in the X7, more so than other cars, that it drifts on crowned roads and has issues maintain true straight if the car is leaning.

I think some of that has to do with the air suspension. In high winds, the car seems to drift all over the place.

I put 500+ miles on mine yesterday and noticed the same thing on I-70. Especially in higher winds, I felt like I was wandering to the left more than what I experienced in my XC90 in similar conditions. When I was out of the wind and on a straight stretch, I straighten the wheel to see if the car would hold the center and drive straight. It did multiple times, so not worried about alignment. For me, I think I need some time to get used to the car and it's driving characteristics. VERY different than my previous vehicle.

[cheapie408]

So BMWNA denied the buy back which to me is mind boggling.

Due to the lockdown, i have not brought the car back. The driving experience is very strange. It feels like an alignment issue but not the same as you normally would on other vehicles that would just pull. I feel like the steering wheel having a mind of its own and aways want to pull right. This lines up with the tech telling me about the steering wheel sensor responsible for knowing the center point.

Also anyone experience their brakes feel like it's full of air in the line sometime?

[iconoclast]

What were the reasons for the denial and from which level was it denied?

[cheapie408]

Originally Posted by iconoclast

What were the reasons for the denial and from which level was it denied?

Not sure who but customer care escalated my case to the buyback team and they said it's too early at this time to consider it a buy back.

The car brakes is wonky and the car drives all over the road. I guess they're waiting for the car not to stop and me rear ending someone before they step it up.

The car has been in the shop 3 times and the last two times was within minutes of picking up and could have been again but it was too late to drop off. i wish I had just came back right away the last time.

[mitch57]

Originally Posted by cheapie408

Not sure who but customer care escalated my case to the buyback team and they said it's too early at this time to consider it a buy back.

The car brakes is wonky and the car drives all over the road. I guess they're waiting for the car not to stop and me rear ending someone before they step it up.

The car has been in the shop 3 times and the last two times was within minutes of picking up and could have been again but it was too late to drop off. i wish I had just came back right away the last time.

Use your states Lemon Law. That might get BMW's attention once the state gets involved.

[iconoclast]

Originally Posted by cheapie408

Not sure who but customer care escalated my case to the buyback team and they said it's too early at this time to consider it a buy back.

keep making appointments, do not close out the initial ro and do not accept delivery until the issue is resolved. let the davis days add up. at this point they should be throwing in a tire rotation (if you have a square set up) and alignment for free to rule out any further variables.

[crackerjack15]

Watching the video... it doesnt seem like an alignment issue with the tires. It seems like an electric steering rack issue where it doesnt want to return to center properly.

[Resjudicata]

Is it possible to take the car into the shop and get a loaner nearly identical to yours and test the same route in a new car??

Could be the road, wind, etc. but if 2 identical cars act differently on the same road; it's your car for sure.

And I'd have them buy it back.

[iconoclast]

Originally Posted by crackerjack15

Watching the video... it doesnt seem like an alignment issue with the tires. It seems like an electric steering rack issue where it doesnt want to return to center properly.

Possibly but in order to properly troubleshoot and or diag you need to rule out the cheapest possible resolutions first.

Originally Posted by Resjudicata

Is it possible to take the car into the shop and get a loaner nearly identical to yours and test the same route in a new car??

The dealer I have a relationship with gives you the same vehicle you came in with except if it is an M product and your suggestion is the best approach.

[cheapie408]

Originally Posted by iconoclast

Possibly but in order to properly troubleshoot and or diag you need to rule out the cheapest possible resolutions first.



The dealer I have a relationship with gives you the same vehicle you came in with except if it is an M product and your suggestion is the best approach.

The closest thing they gave me on one trip was a 740 and it drove perfect. They are supposed to share a lot of component less the x-drive.

The 530 before that also does not behave this way. The 330i was the last loaner I received, it drove straight but the damn thing was so small and bumpy I did not even want to use it for comparison.

[JVZanetti]

My X7 pull right from day one as well, possibly due to road crown in bay area? Will test drive more on different roads and get alignment check before 1500 miles

[Wild Blue]

Originally Posted by JVZanetti

My X7 pull right from day one as well, possibly due to road crown in bay area? Will test drive more on different roads and get alignment check before 1500 miles

Do check different roads. Most roads are either crowned, or slightly sloped to prevent standing water. Since we drive on the right in the USA, (except for the douchebags that refuse to ever get out of the highway passing lane) we're often on the right side of the slope, and the car will naturally drift downhill, to the right

[Saejin]

I own a Jeep Wrangler as well. I’m just happy I can drive a car with one hand now. Actually it wasn’t that bad, but with so many new Jeep owners after the redesign in 2018 who didn’t realize steering is horrible in the Wrangler the forums lit up with complaints.

[JVZanetti]

Most my other cars go straight well. Probably the manufacturers consider the road crown when setup default alignment?
My Q7 pull to the right as well...possibly the heavier vehicle make the road crown more obvious

Originally Posted by Wild Blue

Do check different roads. Most roads are either crowned, or slightly sloped to prevent standing water. Since we drive on the right in the USA, (except for the douchebags that refuse to ever get out of the highway passing lane) we're often on the right side of the slope, and the car will naturally drift downhill, to the right

[TJD311]

Doesn't BMWNA have an Ombudsman for each region of the country? If that's an option, it might be worth contacting that individual and getting them involved (perhaps you already have). In theory, they are there to help "arbitrate" issues like this, especially if you strongly feel the safety of the vehicle has been compromised.

And, it might be a bit of a long shot, but if it were me, I might also reach out to my local BMWCCA chapter and see if there's anyone there that can help. Those of us in the CCA (even for other brands) are pretty friendly, have good relationships with dealers and independent repair shops that specialize in BMW, and in your case, may have heard of other members having the same issue you're having. Might be worth the trouble of trying to reach out to someone and see if you get lucky.

Also along those lines, if you're really at wits' end, maybe take it to an independent repair shop for a "2nd opinion" so to speak and see if they notice the same things you're noticing. They'll probably come back from the test drive with an informed opinion - you're either in the right, or they think you're noticing something that's not there.

Sorry for your hassles, but I'd keep after it if you're not happy. Don't give up and settle - don't let them outlast you if you feel there's really something amiss with that truck. Good luck, brother.

[JVZanetti]

Anyone can find BMW official print that cover alignment for 2000 miles on new car? My dealer where I purchased the car reject the alignment even though the car under 2000 miles. They do not even offer free check if not paying $250ish. That does not sound right to me

[danchee]

On some early model F series there was a TSB released to update some software in regards to the steering. It kept pulling to the left. F8x owners have experienced it as well but BMW says not affected. Some owners asked dealer to just install the software update and it resolved the problem. Similar issue?

[LoLo]

Originally Posted by JVZanetti

Anyone can find BMW official print that cover alignment for 2000 miles on new car? My dealer where I purchased the car reject the alignment even though the car under 2000 miles. They do not even offer free check if not paying $250ish. That does not sound right to me

I just did my alignment on mine and it was closer to $200. My car is at 10k miles.

I think the reason why alignment isn't guaranteed is because you can take a brand new car, go out, and hit a curb hard on your first turn which will throw the alignment out of whack.

[TheBingoBalls]

Originally Posted by JVZanetti

Anyone can find BMW official print that cover alignment for 2000 miles on new car? My dealer where I purchased the car reject the alignment even though the car under 2000 miles. They do not even offer free check if not paying $250ish. That does not sound right to me

They do. I had an alignment issue when I picked up my 440i - it kept pulling to the left. I don't remember the mileage, either within the first 500 - 1000km or 1000 - 1500km.