[liroyan]

Originally Posted by pana511

There needs to be enough people rejecting these orders with this $500 credit, I mean $500 for no Touch Screen and no parking assistant with is basically half of the $800 parking assistant prackage. This is poor customer service, we who have cars coming should flood BMW USA Customer service's number with complaints at this point...my crappy CA hasn't even called to let me know this is going on

My dealer didn't tell me anything about parking assistant, maybe it's just an X5 thing?
I agree with the poor customer service part. $500 for touchscreen on a $100k car is humiliating. I might accept it if they promise a future retrofit installation but not this.
This is my first custom build and first BMW. It really hurts when you configured, waited, watched it enter production then know this. I'm very close to become a bmw hater at this point..

[pana511]

Originally Posted by liroyan

My dealer didn't tell me anything about parking assistant, maybe it's just an X5 thing?
I agree with the poor customer service part. $500 for touchscreen on a $100k car is humiliating. I might accept it if they promise a future retrofit installation but not this.
This is my first custom build and first BMW. It really hurts when you configured, waited, watched it enter production then know this. I'm very close to become a bmw hater at this point..

My understanding is that the touch screen and parking assistant are linked therefore they have to work together. I looked at a couple of tutorials on Youtube and I can see that they are linked because that is the way you select the spot or the type of auto parking to be done....overall sux The bad part is I probably won't miss it, but this is something I would want the wife to use so she doesn't come home one day and say opps I miss judged the spot and curbed the wheels!!!

[SSM5]

Instead of picking up a 2022 with missing parts, you are better off waiting for the 2023 LCI. The new dash is amazing !! I spent some time with the new system in a new i4. Graphics are fantastic !! I sold my wife's end of lease Q7 which was over the allowed miles. We owed Audi $1800 in mileage and turn in fees and the Audi dealer cut us a check for $7300 instead. Picked up a Volvo XC90 subscription to hold her until September for the LCI. The subscription is a great program, it allows you to turn in the car anytime after 5 months and includes Insurance, all maintenance including brakes and Tire & Wheel insurance. Cost is about $300 more per month than a regular lease but with insurance and all of the other items, it's a great deal.

It's interesting that Volvo has HK or Bowers & Wilkins on most of their cars on the lot. They also have wireless charging on all of them. The dealer told me they have no issues with these, and can custom order with all them anytime.
The car we picked up has the B & W and it sounds really good !!

[Delrazdan]

If I was buying a Corolla or a civic or smaller car for my kid, I say heck with some options not available. For a 100k dream car that doesn’t work. Like buying a new house with missing toilets. Every time I will get in the car I will remember everything missing.
I remind myself every day - it’s ok to wait 2 years but get what you want.
Breathing exercises ��

[GrussGott]

Originally Posted by liroyan

My dealer didn't tell me anything about parking assistant, maybe it's just an X5 thing?
I agree with the poor customer service part. $500 for touchscreen on a $100k car is humiliating. I might accept it if they promise a future retrofit installation but not this.
This is my first custom build and first BMW. It really hurts when you configured, waited, watched it enter production then know this. I'm very close to become a bmw hater at this point..

Well, to be clear, dealers aren't really much clued in; the touchscreen delete also deletes "backup assistant" which is specifically the software that auto-reverses the car the last X number of feet you drove (x=150' or somesuch), but not the whole parking package.

Anyway, do you know what week your vehicle was built?

Given it'll be there next week, it seems odd yours would've been included ... I've read it's week 44+ builds only... but maybe yours shipped incredibly fast?

[liroyan]

Originally Posted by GrussGott

Well, to be clear, dealers aren't really much clued in; the touchscreen delete also deletes "backup assistant" which is specifically the software that auto-reverses the car the last X number of feet you drove (x=150' or somesuch), but not the whole parking package.

Anyway, do you know what week your vehicle was built?

Given it'll be there next week, it seems odd yours would've been included ... I've read it's week 44+ builds only... but maybe yours shipped incredibly fast?

Mine was built this week(week 43 if I understand it correctly). Assembled on Thursday, and current state is ready for transport.
My dealer said something like "I didn't expect yours to be affected too since it went in production already but I just checked your spec sheet and it has touchscreen removed".
guess I'm really unlucky.

[GrussGott]

Originally Posted by liroyan

Mine was built this week(week 43 if I understand it correctly). Assembled on Thursday, and current state is ready for transport.
My dealer said something like "I didn't expect yours to be affected too since it went in production already but I just checked your spec sheet and it has touchscreen removed".
guess I'm really unlucky.

gah! that sucks very sorry to hear

[liroyan]

psa you can use https://www.mdecoder.com/ and see if you have "S6UY ENTF. TOUCHFUNKTION CONTROL DISPLAY" listed.
my production date is 10/27 and I'm seeing this.
I'm definitely rejecting my order. This whole week I've been looking forward to finally getting it. I can understand the supply issue but how they handle this is just as intolerable as no touchscreen on an x7.

[Bigjoe17]

Originally Posted by liroyan

My dealer didn't tell me anything about parking assistant, maybe it's just an X5 thing?
I agree with the poor customer service part. $500 for touchscreen on a $100k car is humiliating. I might accept it if they promise a future retrofit installation but not this.
This is my first custom build and first BMW. It really hurts when you configured, waited, watched it enter production then know this. I'm very close to become a bmw hater at this point..

To be fair I've heard Mercedes is having to delete some options also. It's not only a bmw thing unfortunately.

[huskerdoc2020]

Yes Land Rover as well. Regardless, who wants a limited configuration sheet? Also, look around the globe…funny how these issues don't appear to be happening in other parts of the whole. Only the US. Why is that?

[liroyan]

Originally Posted by Bigjoe17

To be fair I've heard Mercedes is having to delete some options also. It's not only a bmw thing unfortunately.

I know Audi has stopped giving you two keys upon delivery few months ago, but they will send you the second key after 6 months, not like "here's $200. bye"

[BMWBear]

Originally Posted by liroyan

I know Audi has stopped giving you two keys upon delivery few months ago, but they will send you the second key after 6 months, not like "here's $200. bye"

We picked up our ordered Audi in August and received both keys.
It did take them 7 months from order to delivery but at least we got all our options.

[Luminor513]

With both our X5 & X7, I can count on one hand how many times I used the touchscreen. I almost always use the i-drive controller knob. I wouldn't let that keep you from taking delivery.

[rich5741]

Originally Posted by huskerdoc2020

Yes Land Rover as well. Regardless, who wants a limited configuration sheet? Also, look around the globe…funny how these issues don't appear to be happening in other parts of the whole. Only the US. Why is that?

May be a volume issue. US is a big market, and they want all the cars there to have the same options (imagine the confusion if certain dealers were allowed to order with touchscreen, others were not). So if you only have X available, and it may not be enough to feed the US market, might as well fill up foreign markets were X is more than enough.

I don’t have anything scientific to back this up, but the US market may also be less sensitive to features (which also means BMW, playing a numbers game, rather take them away from the Americans) - I’ve found that cars in the US are always spec’d lower than equivalents overseas. Heck, even the rental car specs overseas have 4 zone climate and full digital dash in the 5 series years before the US had it.

Remember these - I think they were only on US spec 5 series back in the first few years before BMW went all digital. See attached.

Maybe that’s the next step…

[Resjudicata]

I just ordered an x7, let's see how badly they strip everything out

[Mtka Beach BMW]

From my BMW client advisor who I trust and have purchased a number of BMWs from over the years:

... when I look at your build it now shows the code (but no description) 6UY that is being used for the Touch Screen delete and a credit of $500.00. However there has just been a Technical Service Bulletin come out stating that BMW is issuing a Delivery Stop on certain Model Year 2022 vehicles that are being produced between now and the end of November which do not have the touch screen. It states that there will be a software fix available sometime in November. So it sounds like there is a fix to solve the problem coming. When, I don’t know, and I don’t know if they will hold the car at the Vehicle Processing Center and do it there before they ship it or if they will ship it to me and then we do the repair when it becomes available. The X7 M5.0i that I mentioned the other day that is a sold order that I have and was just finished the other day and has this problem now shows the “Stop Sale” in the upper left of the build sheet where it says “Holds”. So I’m anticipating that yours will probably show that way too shortly after it gets built unless they have the repair by that time. That car will also kind of be the one that tells the tale of whether or not they ship the cars to me or if they keep them there. So I will keep you posted on what I see and hear the next few days. Bottom Line is it tentatively sounds like there will be a slight delay but it is really too early to say that about your car too since it hasn’t even been built yet. But I will keep you in the loop.


My response to my BMW Client Advisor:
Dear Gregg,

See attached article from the X7 post. Also, see the screen print from the BMW USA website which still states even today the touchscreen is available. Question is whether the screen will be touchscreen at a later point or whether BMW will replace the screen. The software updated seems to deactivate the touchscreen feature. What I am wrestling with a temporary issue that BMW will fix once the parts are in vs. having a COVID X7 that will have a lower resale value in the future. Even my 2019 Subaru has a touchscreen! Not to mention to X3 that I purchased from you for my wife. If you haven't done so already, I would suggest some strong feedback to BMW that they really need to solve for this other than a $500 credit on a $113,000. Appreciate you keeping me updated.

Response from my BMW Client Advisor:
I’ll keep you posted… I don’t think BMW wants anybody to receive or take delivery of a vehicle that is supposed to have a touch screen and not have it. And I think that’s why they are putting on the “Stop Sale” but again it is just too sketchy to me so far so I’m waiting on more details. They make it sound like we will have the solution and everything should be normal but I’m sure this has caught them off guard too. Like I said I’ll let you know everything I find out just as quickly as I hear so that you can make an informed decision. But again my thinking at this point is everything will be fine with the exception of a slight delay to get the repair or software update.

[jsmonet]

It doesn't make sense to quick-ship incomplete x7's--and yes, skipping the touchscreen makes it incomplete.

[BMWBear]

Yeah I don’t understand people ordering 100k vehicles with multiple options missing. Either wait or buy something else.

[liroyan]

Originally Posted by Mtka Beach BMW

From my BMW client advisor who I trust and have purchased a number of BMWs from over the years:

... when I look at your build it now shows the code (but no description) 6UY that is being used for the Touch Screen delete and a credit of $500.00. However there has just been a Technical Service Bulletin come out stating that BMW is issuing a Delivery Stop on certain Model Year 2022 vehicles that are being produced between now and the end of November which do not have the touch screen. It states that there will be a software fix available sometime in November. So it sounds like there is a fix to solve the problem coming. When, I don’t know, and I don’t know if they will hold the car at the Vehicle Processing Center and do it there before they ship it or if they will ship it to me and then we do the repair when it becomes available. The X7 M5.0i that I mentioned the other day that is a sold order that I have and was just finished the other day and has this problem now shows the “Stop Sale” in the upper left of the build sheet where it says “Holds”. So I’m anticipating that yours will probably show that way too shortly after it gets built unless they have the repair by that time. That car will also kind of be the one that tells the tale of whether or not they ship the cars to me or if they keep them there. So I will keep you posted on what I see and hear the next few days. Bottom Line is it tentatively sounds like there will be a slight delay but it is really too early to say that about your car too since it hasn’t even been built yet. But I will keep you in the loop.


My response to my BMW Client Advisor:
Dear Gregg,

See attached article from the X7 post. Also, see the screen print from the BMW USA website which still states even today the touchscreen is available. Question is whether the screen will be touchscreen at a later point or whether BMW will replace the screen. The software updated seems to deactivate the touchscreen feature. What I am wrestling with a temporary issue that BMW will fix once the parts are in vs. having a COVID X7 that will have a lower resale value in the future. Even my 2019 Subaru has a touchscreen! Not to mention to X3 that I purchased from you for my wife. If you haven't done so already, I would suggest some strong feedback to BMW that they really need to solve for this other than a $500 credit on a $113,000. Appreciate you keeping me updated.

Response from my BMW Client Advisor:
I’ll keep you posted… I don’t think BMW wants anybody to receive or take delivery of a vehicle that is supposed to have a touch screen and not have it. And I think that’s why they are putting on the “Stop Sale” but again it is just too sketchy to me so far so I’m waiting on more details. They make it sound like we will have the solution and everything should be normal but I’m sure this has caught them off guard too. Like I said I’ll let you know everything I find out just as quickly as I hear so that you can make an informed decision. But again my thinking at this point is everything will be fine with the exception of a slight delay to get the repair or software update.

I think I read it somewhere the software update is on Nov 11th, which is to enable operating the system without touchscreen. I like your response, I can feel the suppressed angry, just like what I have now lol.

[jsmonet]

a software change to handle the lack of a touchscreen is not a fix.

just delay the f'n things.

[waqiidepp]

What week build are we in now ? My CA says mine should be done by thanksgiving or early December based on this.

[thenew3]

Originally Posted by waqiidepp

What week build are we in now ? My CA says mine should be done by thanksgiving or early December based on this.

According to a calendar, there's 8 weeks left in 2021. Given there's 52 weeks a year, that means we are currently in week 44 of 2021.