myBMW App not updating

AdmirG07 · 06-08-2021, 05:27 PM

Anyone know WTF is going on, car wouldn't update on the app over 10 days. I have deleted app, reinstalled added the vehicle, I've opened/closed door, started the car…all while the app still wouldn't update vehicle info and location etc…why??

thenew3 · 06-08-2021, 05:38 PM

Contact Connected support by phone. They may have to delete your connected account and re-create. I had this issue a few months ago. Apparently they migrated to new servers and some accounts got corrupted. Mine was one of them. Once they deleted my account and I created a new one, signed in from the car and the app into the new account, it started to work again. (all except the send address from app to car. It's currently at dealer getting looked at, with possibly replacement of idrive module as solution).

06-08-2021, 05:27 PM	#1
AdmirG07 Private First Class 49 Rep 133 Posts Drives: BMW 2021 x7 Join Date: Jun 2021 Location: Connecticut iTrader: (0)	myBMW App not updating Anyone know WTF is going on, car wouldn't update on the app over 10 days. I have deleted app, reinstalled added the vehicle, I've opened/closed door, started the car…all while the app still wouldn't update vehicle info and location etc…why?? Attached Images
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06-08-2021, 05:38 PM	#2
thenew3 Lieutenant Colonel 641 Rep 1,590 Posts Drives: 2020 X7, 2016 X3, 2021 MME Join Date: Oct 2015 Location: Central coast CA iTrader: (0)	Contact Connected support by phone. They may have to delete your connected account and re-create. I had this issue a few months ago. Apparently they migrated to new servers and some accounts got corrupted. Mine was one of them. Once they deleted my account and I created a new one, signed in from the car and the app into the new account, it started to work again. (all except the send address from app to car. It's currently at dealer getting looked at, with possibly replacement of idrive module as solution).
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