02-24-2020, 02:18 PM | #1 |
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Missing windshield decorative trim - defect or damage?
My arctic grey metallic 2019 X7 lost the decorative passenger side dark grey windshield trim which runs from the roof to the hood. I’ve included a photo. This happened on a day I took it to get washed so I believe it happened at the car wash but do not know for sure. Car wash could not find the piece when I called to ask.
I’ve ordered the part ($400+) but curious if anyone else has had issues with the trim. The car wash is reputable and I’ve taken countless cars there (including this one almost weekly) with nary a problem. I tend to believe it’s a manufacturing issue as the driver side trim has quite a bit of play to it. Anyone else? I am okay with being stuck with the tab but will definitely pay more attention after car washes now. Thanks. |
02-25-2020, 09:44 PM | #3 |
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02-28-2020, 09:32 PM | #5 |
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As an update, in case others have a similar problem, my dealer is replacing both the missing passenger side AND still-present driver side trim under warranty.
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10-22-2022, 07:21 AM | #7 |
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Can I ask the OP if that trim had to be painted or was to painted already . We have a 2021 X7 M50i ( it is my wife's daily car ) and just yesterday we notice that the drivers side trim is missing , but no damage ,scratch , and any clues as to how it came off . We went to the dealer ( Braman BMW Miami ) and to my shock they said its not covered under warranty !!! When I asked how would that piece come off seemingly by itself when there is no evidence whatsoever of foul play, vandalism, accident or any other .. they simply said " You'd be surprised " !! The only thing we got was a quote for almost $700 , parts and labor ( Including $121 for Paint BTW because according to them they said it has be painted to match which I dont know if its tru or not ) . To say I am appalled by Bramans response is an understatement. I put in a call to BMW USA to register a complaint , and to beg for someone to explain to me how would that piece come off so easily yet won't be covered by warranty ! any guidance or comments are greatly appreciated . Thank you
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10-22-2022, 07:54 AM | #8 | |
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10-23-2022, 04:55 PM | #9 |
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The dealer replaced mine when they started to come off. They tried to fix it first and it came off again and they replaced both of them.
The problem is now one of the replacements has come loose so I used 3M double-sided foam tape to put it back on. So far it is holding on. |
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