[BND1324]

Desperate for some insight or direction. Apologies for the lengthy post-but this has been a long ordeal. We ordered and purchased a fully loaded 2024 M60 April of last year. Other than the less than adequate AC, it has been perfect. The vehicle was brought in for its second routine service August 9. The Service Rep asked if there were any other issues to be addressed. We discussed the weak AC and she said that she would note it and have the tech take a look while it was being serviced. I was contacted and informed that in addition to the oil change, the car needed 4 new tires, and after inspection of the AC-it was determined that a new compressor was needed. The compressor was ordered and would be installed as soon as it arrived. On Aug 16, the vehicle was ready for pick up. At the stop sign outside of the dealership, I immediately noticed shaking/vibration while idling that was never present prior to the service visit. I drove to the nearby stop light and same issue. I immediately made a u-turn and brought the car back into the service bay. I spoke with the Service Manager who requested a drive along. When we got to the stop sign, he acknowledged the movement before I could even point it out. He requested that I let them take a look and see if there were any obvious issues. After their quick review, he said there were no codes pulled and the service tech said “these cars sometimes do that due to their power and weight.” He suggested I drive it for a few days and see if it improves. It did not. It was glaringly obvious in a city of stop and go traffic and to every family member who had ridden in the vehicle prior. Thus, I contacted the service manager and the vehicle was scheduled for return.

On Aug 21, the vehicle was brought back in and I received a X7 40i loaner. The first update regarding the above issue was received on Aug 27, “we programed the vehicle for the issues you were experiencing. We are testing the vehicle now to see if the issue has been resolved.” The next communication was received on September 3, “our shop Forman is conducting more tests on your BMW.” Following that, on Sept 9, I was advised that “a field rep. from BMW of North America will be here tomorrow to look at your car”. I immediately responded and requested to speak with the field rep once they had looked at the car. I heard nothing until yesterday, Sept 11, when the Service Rep advised “the Field Representative has evaluated your BMW and it appears that the vibration you're experiencing is a normal characteristic of the vehicle. The BMW is equipped with a generator for the 48-volt system, which is attached to the transmission and can cause the vibrations you're noticing. Thank you for your patience. We should have your car ready for pickup later today.” I responded that this was unacceptable. That the car did not have said vibration prior to their repairs. Furthermore, the loaner I have been driving for weeks also does not have these issues. I questioned how they were certain that none of the parts placed prior were faulty or improperly installed. No response. Again, I was just told that the vehicle was ready for pick up today. I have called and asked to speak with the service manager and was told he is not in the office today. I asked to speak with anyone in management and was told they also are not in today.

I am beyond frustrated and absolutely floored by the treatment we have received and that I am expected to now accept a different vehicle than the one that was left in their care. I don’t know where to go with any of this or how to escalate my concerns-as my dealership has been less than helpful or considerate. Any advice would be so greatly appreciated!

[pjsfirstbimmer]

Can you ask the dealership to reproduce your issue in another M60 model of the same year? If they are able to do so then their explanation is acceptable but if not, then you have nothing to prove or discuss. You can ask them to fix it or trade in for newer model. You can also BMW directly with your case. Read the lemon laws in your state on how they can protect you.

[admranger]

Originally Posted by pjsfirstbimmer

Can you ask the dealership to reproduce your issue in another M60 model of the same year? If they are able to do so then their explanation is acceptable but if not, then you have nothing to prove or discuss. You can ask them to fix it or trade in for newer model. You can also BMW directly with your case. Read the lemon laws in your state on how they can protect you.

This is excellent advice.

OP: Ask the service manager to take a new M60 off the showroom floor and prove it. If he balks then you can say "well, I guess this means you'll be fixing my issue?" BMW isn't going to help. You need to be a strong advocate for yourself. Keep pushing!

[e30 4 life!]

Does it vibrate at idle without AC on?

[BND1324]

Originally Posted by pjsfirstbimmer

Can you ask the dealership to reproduce your issue in another M60 model of the same year? If they are able to do so then their explanation is acceptable but if not, then you have nothing to prove or discuss. You can ask them to fix it or trade in for newer model. You can also BMW directly with your case. Read the lemon laws in your state on how they can protect you.

I have previously asked the service advisor, with no response. I am awaiting a call from the service manager and will present that suggestion again. Thanks so much for your advice!

[BND1324]

Originally Posted by admranger

This is excellent advice.

OP: Ask the service manager to take a new M60 off the showroom floor and prove it. If he balks then you can say "well, I guess this means you'll be fixing my issue?" BMW isn't going to help. You need to be a strong advocate for yourself. Keep pushing!

Trying! They don’t seem to keep any M60s in stock, so probably will be a challenge. But I’m working on it!

[BND1324]

Originally Posted by e30 4 life!

Does it vibrate at idle without AC on?

When auto start/stop is activated-it does not. As soon as the engine/AC cycles back on, that’s when the vibration starts.

[e30 4 life!]

Originally Posted by BND1324

When auto start/stop is activated-it does not. As soon as the engine/AC cycles back on, that’s when the vibration starts.

Turn off the ac completely And see if it happens when the motor turns on. I am not sure but I am suspecting the new compressor or bad/incorret pulley maybe be issue.

[Ex_Stig]

I've also noticed a rough idle over the last month or two. At first I thought it was a bad tank of gas, but I've now run a few tanks through and it is still there. Very light vibration, but definitely noticeable. I plan to bring it up then next time I have the car in for service.

[MystroX5]

This is crazy. The X7 is absolutely so smooth at idle with or without AC on, you can’t tell it’s even running.

[BND1324]

Originally Posted by Ex_Stig

I've also noticed a rough idle over the last month or two. At first I thought it was a bad tank of gas, but I've now run a few tanks through and it is still there. Very light vibration, but definitely noticeable. I plan to bring it up then next time I have the car in for service.

Interesting. Do you have the M60?

[BND1324]

Originally Posted by MystroX5

This is crazy. The X7 is absolutely so smooth at idle with or without AC on, you can’t tell it’s even running.

SOO crazy. That’s exactly what my experience has been prior to this service visit. They are now telling me that is because the original compressor was obviously faulty and not performing at its fullest-and therefore the lack of power coming from that was the reason for the smooth idle 🤯. I won’t even get into that the new compressor/condenser has changed nothing as far as cooling/climatization of the cabin. The service manager also told me today that my loaner 40i is expected to be naturally smoother than the M60, so therefore I can’t use it as a point of comparison. Definitely makes it worth the extra money 😒

[BND1324]

Originally Posted by e30 4 life!

Turn off the ac completely And see if it happens when the motor turns on. I am not sure but I am suspecting the new compressor or bad/incorret pulley maybe be issue.

I will try that. It’s been so long since I’ve had the vehicle, I can’t remember if it did or didn’t. Not that it matters, their final say is that it is a normal characteristic of the vehicle and there is nothing they are able to fix.

[Ex_Stig]

Originally Posted by BND1324

Interesting. Do you have the M60?

Yup. 15k miles on it and the vibration just started a few weeks ago.

[rjabend]

This is looking like it might be a Lemon Law case. If there was no vibration before and it changed after they performed the service, it seems very likely they caused the problem. Another option would be to take it to another dealer. I am in the Melbourne area and I have a very competent non-BMW service provider but that would be quite a drive. I also use West Palm Beach BMW and they are very good. Sorry for your grief!

[BND1324]

Originally Posted by rjabend

This is looking like it might be a Lemon Law case. If there was no vibration before and it changed after they performed the service, it seems very likely they caused the problem. Another option would be to take it to another dealer. I am in the Melbourne area and I have a very competent non-BMW service provider but that would be quite a drive. I also use West Palm Beach BMW and they are very good. Sorry for your grief!

I think so too. It’s just mind-blowing that it wasn’t there prior to service and now that it is-they are saying it’s 100% normal. BMW of North America has also been zero help, as they simply have deferred to the service department. Thank you for the recommendations-probably a little too far of a drive, but I am definitely considering taking it to another dealer/service department.

[BND1324]

Originally Posted by Ex_Stig

Yup. 15k miles on it and the vibration just started a few weeks ago.

Sorry to hear that. Wish I had some advice. As far as I’m told, it’s the new “normal” 😬

[GCR]

Sooo, the fact that your vibration at idle was not present before the compressor was replaced indicates a very strong likelihood that the vibration is the result of something not put back correctly during the compressor install. If an A/C hose is touching the frame or body of the car, it is transmitting engine vibration to the chassis and into the cabin. If any other parts that were removed to facilitate the A/C repair were not isolated from a frame rail or any part of the body, you will experience roughness. I would be looking at that first. I had an e39 540i that had a power steering whine, but only when turning right that ended up being the high pressure hose barely touching the frame rail as the engine moved slightly left on it's mounts. Repositioning the hose cured the vibration and the noise.

[BND1324]

Originally Posted by GCR

Sooo, the fact that your vibration at idle was not present before the compressor was replaced indicates a very strong likelihood that the vibration is the result of something not put back correctly during the compressor install. If an A/C hose is touching the frame or body of the car, it is transmitting engine vibration to the chassis and into the cabin. If any other parts that were removed to facilitate the A/C repair were not isolated from a frame rail or any part of the body, you will experience roughness. I would be looking at that first. I had an e39 540i that had a power steering whine, but only when turning right that ended up being the high pressure hose barely touching the frame rail as the engine moved slightly left on it's mounts. Repositioning the hose cured the vibration and the noise.

Thank you for your insight. Agree that it definitely could be something as simple as this-although it strongly seems that the new compressor is the problem. But it doesn’t matter either way, everyone at BMW has said there is nothing else they can do. Corporate’s response was, “while we empathize with your challenging situation, we are unable to offer assistance.” I gotta say I cannot recall ever being treated as poorly from ANY industry as I have from a supposed luxury automaker 🤯

[GCR]

Originally Posted by BND1324

Thank you for your insight. Agree that it definitely could be something as simple as this-although it strongly seems that the new compressor is the problem. But it doesn’t matter either way, everyone at BMW has said there is nothing else they can do. Corporate’s response was, “while we empathize with your challenging situation, we are unable to offer assistance.” I gotta say I cannot recall ever being treated as poorly from ANY industry as I have from a supposed luxury automaker 🤯

Only one way to find out would be to have a competent 3rd party inspect the repair. I would be quite surprised if the compressor itself is the culprit, unless it was loose in its mount or noisy. My money is on mis-installation ot mis-alignment of a component related to the repair. It’s just too coincidental.

[rjabend]

Originally Posted by GCR

Only one way to find out would be to have a competent 3rd party inspect the repair. I would be quite surprised if the compressor itself is the culprit, unless it was loose in its mount or noisy. My money is on mis-installation ot mis-alignment of a component related to the repair. It’s just too coincidental.

Wow! Owning a BMW is becoming scary!

[monkeyman8]

This is unfortunate. I can only imagine the frustration. Have you tried another dealer? Or even an independent? If the problem can be identified and resolved perhaps the stealership will do the right thing and compensate you for this inconvenience.