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      06-29-2020, 05:10 PM   #1
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HUD & Navigation...

Has anyone else encountered an issue where the Navigation directions disappear from the HUD? I went into the settings and enabled, disabled and enabled but nothing will let it return. I switch to GUEST profile and it works. Switch to Wife's profile and it works. Primary profile does not display in the HUD. I deleted my profile and then imported again but still nothing. Any ideas?
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      06-29-2020, 09:51 PM   #2
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Quote:
Originally Posted by iconoclast View Post
Has anyone else encountered an issue where the Navigation directions disappear from the HUD? I went into the settings and enabled, disabled and enabled but nothing will let it return. I switch to GUEST profile and it works. Switch to Wife's profile and it works. Primary profile does not display in the HUD. I deleted my profile and then imported again but still nothing. Any ideas?
Did you go into your privacy settings and make sure you have selected the correct privacy settings for Navigation? I just check the box that allows everything.

Keep in mind that there is a trade off in functionality for privacy when you turn these privacy settings on and off.

Also, did you try resetting iDrive by holding in the volume button for 30 seconds until the iDrive screen reboots? I'm guessing the security settings will probably solve your issue. If not, reboot iDrive.
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      06-29-2020, 10:18 PM   #3
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Quote:
Originally Posted by iconoclast View Post
Has anyone else encountered an issue where the Navigation directions disappear from the HUD? I went into the settings and enabled, disabled and enabled but nothing will let it return. I switch to GUEST profile and it works. Switch to Wife's profile and it works. Primary profile does not display in the HUD. I deleted my profile and then imported again but still nothing. Any ideas?
Did you go into your privacy settings and make sure you have selected the correct privacy settings for Navigation? I just check the box that allows everything.

Keep in mind that there is a trade off in functionality for privacy when you turn these privacy settings on and off.

Also, did you try resetting iDrive by holding in the volume button for 30 seconds until the iDrive screen reboots? I'm guessing the security settings will probably solve your issue. If not, reboot iDrive.
If that doesn't work
Try re-syncing your profile
Uncheck and recheck the box.

iDrive has been acting wonky in the past few days.

Had issues with the 3D view and the car recognizing my key once I get in
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      07-10-2020, 07:51 AM   #4
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Thanks for the suggestions. None of those methods resolved the issue. Any other options besides making an appointment?
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      07-10-2020, 10:53 AM   #5
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Quote:
Originally Posted by iconoclast View Post
Thanks for the suggestions. None of those methods resolved the issue. Any other options besides making an appointment?
Are they showing in the instrument cluster?
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      07-10-2020, 12:26 PM   #6
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Yes.
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      07-11-2020, 01:09 AM   #7
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Thanks for the suggestions. None of those methods resolved the issue. Any other options besides making an appointment?
Hmm tapping out and following.
Might be irrelevant but you wouldn't happen to be on Alpina theme are you ?
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      07-11-2020, 06:14 AM   #8
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You said you deleted your profile, but then imported it again and it still did not work - yet your wife's profile worked fine. My recommendation would be to delete your profile and build a new one from scratch. For whatever reason, either there is a "small" setting that got changed in your profile that you are missing OR somehow your profile may have become corrupted. Either way deleting it and building a new one from scratch would be a good troubleshooting step (albeit a PITA to have to do).
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      07-11-2020, 09:25 AM   #9
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Might be irrelevant but you wouldn't happen to be on Alpina theme are you ?
Nope. Factory everything.

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My recommendation would be to delete your profile and build a new one from scratch.
It is linked to my email. How do I do that?
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      07-11-2020, 11:43 AM   #10
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Quote:
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Quote:
Originally Posted by Heimdall View Post
Might be irrelevant but you wouldn't happen to be on Alpina theme are you ?
Nope. Factory everything.

Quote:
Originally Posted by jmciver View Post
My recommendation would be to delete your profile and build a new one from scratch.
It is linked to my email. How do I do that?
Not exactly sure as I have not done it before. But I seem to recall a way to restore the car and/or profiles to factory defaults - including "logging out" of the car as well. But I would need to dig into the iDrive menus....
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      07-11-2020, 12:39 PM   #11
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I did all that but seems the profile is stored on the BMW site but I can't find a place to delete it there. I need to delete it at the main site then from the vehicle. I could recreate from there.
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      07-11-2020, 03:43 PM   #12
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I did all that but seems the profile is stored on the BMW site but I can't find a place to delete it there. I need to delete it at the main site then from the vehicle. I could recreate from there.
Call the genius guys and ask them to rest your profile. Just did it for my wife's profile.
It worked.
It was stuck as guest and would budge.
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      07-11-2020, 03:47 PM   #13
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I contacted "Genius" and they said this is a dealer level issue with the ESN that needs to be reprogrammed. I don't know what ESN has to do with anything but perhaps I should call again and see if I can get a different "Genius" on the line. What exactly did you ask for and how should I request it?
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      07-11-2020, 04:17 PM   #14
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I contacted "Genius" and they said this is a dealer level issue with the ESN that needs to be reprogrammed. I don't know what ESN has to do with anything but perhaps I should call again and see if I can get a different "Genius" on the line. What exactly did you ask for and how should I request it?
He did mention the ESA, electronic service agreement. Told him I want a reset of the account not delete. Rest account to factory settings. Then he did.

He said you can try to delete it from the cloud on the website using a computer on
https://connecteddrive.bmwusa.com.


Difference that might effect this is, she isn't the primary.

Hope this helps.
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      07-11-2020, 04:42 PM   #15
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I wasn't able to find it on the site; do you have any info on where? If not I will contact "Genius". Thanks again.
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      07-11-2020, 10:37 PM   #16
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I wasn't able to find it on the site; do you have any info on where? If not I will contact "Genius". Thanks again.
I really didn't go and check as he did it over the phone, but I did keep you in mind when I asked and wrote down the website he's given.

Try going and editing your personal details in the website. Maybe it will steer things up.

When I logged in today after the call, my car nickname, my address, my phone number and a lot of my info was reset to the info from another time. Seems to be from a backup apparently as it was 2 years old.
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      07-12-2020, 09:35 AM   #17
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I will try again today. Thanks.
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      07-25-2020, 07:35 PM   #18
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