Interesting Experience W/ BMW Assist This Weekend...

Daytona_John · 11-21-2005, 02:22 PM

My dealer advised me to call them up sooner than later and take advantage of 2-3 "free" uses of the BMW Assist concierge premium service. My son and I were out of town, heading back to the hotel, and decided we wanted to get a pizza delivered to our room for the big UofM/OSU football game on Sat. So I decided to give BMW Asist a jingle.

I figure the gal on the other end of the phone must have been pretty new/green. Not only did it take here about 2o minutes to get our pizza ordered, she finally ended the call with "Thank you for calling Mercedes Benz Concierge service!"

Needless to say, I'm not inclined at this time to spend the $120.00 extra for this premium service...

RyBMW · 11-21-2005, 02:27 PM

sharadrai · 11-21-2005, 02:30 PM

LEDZEP · 11-21-2005, 02:31 PM

That's funny! I'll bet BMW and MB both outsource to the same company. You will receive an email within a few days to provide feedback about your call. You should share those same comments with them.

SCA · 11-21-2005, 02:31 PM

Real smooth....

Schweitzer · 11-21-2005, 02:48 PM

I pressed the button for the first time (4 months after getting the car) to learn more, as the post card they sent me suggested I do.....only to be told that there were too many emergency calls at that time, and I'd have to call back later. Naturally, emergencies come first, but I wasn't amused. I guess I'll try some other time.

ward · 11-21-2005, 02:52 PM

so how was the pizza?????????????

Daytona_John · 11-21-2005, 03:00 PM

I had the same thought about both MB and BMW using the same company.

At least the pizza order was correct, and it was quite good.

KMA · 11-21-2005, 03:20 PM

Haha, I just posted in another thread that when my CA and I called BMW Assist sitting in the dealer lot at delivery, the operator said, "Congratulations on your new Mercedes!"

Oz · 11-21-2005, 03:22 PM

Wow, I would have said something if it was me.

Good luck when they contact you about the incident. I'm wondering how the she felt after hanging up on the other line

F32Fleet · 11-21-2005, 03:28 PM

Quote:

Originally Posted by KMA

Haha, I just posted in another thread that when my CA and I called BMW Assist sitting in the dealer lot at delivery, the operator said, "Congratulations on your new Mercedes!"

what'd the CA say?

KMA · 11-21-2005, 03:46 PM

Quote:

Originally Posted by Socom

what'd the CA say?

All the CA did was apologize, because there was nothing really to say about it that would explain it. He did look a little embarassed, but I don't think he put too much thought into it overall. Also, we both told the operator it was a BMW, and he didn't seem to care he made a mistake (i.e., just said that it was what his computer indicated was my make of car).

Barry626 · 11-21-2005, 09:49 PM

Quote:

Originally Posted by Daytona_John

Needless to say, I'm not inclined at this time to spend the $120.00 extra for this premium service...

I believe u might mean $240.00 per year?

Schweitzer · 11-21-2005, 09:59 PM

Quote:

Originally Posted by KMA

Haha, I just posted in another thread that when my CA and I called BMW Assist sitting in the dealer lot at delivery, the operator said, "Congratulations on your new Mercedes!"

At least they didn't say, "You'll have to hold, please.....I've got an S Class on the line."

lux.sh · 11-21-2005, 10:59 PM

Quote:

Originally Posted by KMA

Haha, I just posted in another thread that when my CA and I called BMW Assist sitting in the dealer lot at delivery, the operator said, "Congratulations on your new Mercedes!"

oh my god.. that would be so embrassing for the CA.....

TwinPowerF30 · 11-22-2005, 12:07 AM

you can order pizza through bmw assisT????

LEDZEP · 11-22-2005, 05:07 AM

Can you have the pizza delivered to your car?

afocoryw20 · 11-22-2005, 07:30 AM

Quote:

Originally Posted by LEDZEP

Can you have the pizza delivered to your car?

If you could do that I might spend the $240 a year.....

Broken1 · 11-22-2005, 07:40 AM

Thats funny...

That you for buying a mercedes benz too...

:-) Here we don't have assist, but BMW On-call (who doesn't share anything with anyone)

11-21-2005, 02:22 PM	#1
Daytona_John Lieutenant 252 Rep 406 Posts Drives: 2022 BMW X3M Join Date: Nov 2005 Location: Dayton, OH iTrader: (0)	Interesting Experience W/ BMW Assist This Weekend... My dealer advised me to call them up sooner than later and take advantage of 2-3 "free" uses of the BMW Assist concierge premium service. My son and I were out of town, heading back to the hotel, and decided we wanted to get a pizza delivered to our room for the big UofM/OSU football game on Sat. So I decided to give BMW Asist a jingle. I figure the gal on the other end of the phone must have been pretty new/green. Not only did it take here about 2o minutes to get our pizza ordered, she finally ended the call with "Thank you for calling Mercedes Benz Concierge service!" Needless to say, I'm not inclined at this time to spend the $120.00 extra for this premium service...
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11-21-2005, 02:27 PM	#2
RyBMW Major 78 Rep 1,038 Posts Drives: X5 Join Date: Jun 2005 Location: NYC iTrader: (1) Garage List 2012 BMW X5 [0.00] 2008 335i [0.00]	__________________ New: 12 X5 xDrive35i Premium Alpine White/Cinn Brown Old: 08 E92 335i\|Space Gray/Coral Red/Gray Poplar Old: 06 E90 330i\|Black Sapphire/Black /Burl
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11-21-2005, 02:30 PM	#3
sharadrai Private 10 Rep 92 Posts Drives: 2006 325 Join Date: Aug 2005 Location: boston iTrader: (0)
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11-21-2005, 02:31 PM	#4
LEDZEP Lieutenant General 418 Rep 12,276 Posts Drives: 2009 E70 & 2011 F25 Join Date: Jun 2005 Location: Area 51 iTrader: (0) Garage List 2011 X3 35i M Sport [7.62] 2009 X5 M Sport [0.00] 2007 328xi E90 [0.00] 2006 325xiT E91 [0.00]	That's funny! I'll bet BMW and MB both outsource to the same company. You will receive an email within a few days to provide feedback about your call. You should share those same comments with them. __________________ I think it is bad luck to be superstitious
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11-21-2005, 02:31 PM	#5
SCA Brigadier General 565 Rep 3,742 Posts Drives: Multiple BMWs Join Date: Apr 2005 Location: 🇺🇸 iTrader: (0)	Real smooth....
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11-21-2005, 02:48 PM	#6
Schweitzer Lieutenant 46 Rep 415 Posts Drives: 2015 M5 CP Join Date: Nov 2005 Location: Downtown Los Angeles, CA iTrader: (1) Garage List 2007 335i Coupe [0.00]	I pressed the button for the first time (4 months after getting the car) to learn more, as the post card they sent me suggested I do.....only to be told that there were too many emergency calls at that time, and I'd have to call back later. Naturally, emergencies come first, but I wasn't amused. I guess I'll try some other time. __________________ 2015 M5, Alpine White, Sakhir Orange/Black leather, 20"M Style 343M, forged black wheels, Carbon Fiber trim/mirror caps, Competition Package, Executive Package, Bang & Olufsen sound.
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11-21-2005, 02:52 PM	#7
ward Major General 155 Rep 6,158 Posts Drives: F Join Date: May 2005 Location: T iTrader: (0)	so how was the pizza?????????????
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11-21-2005, 03:00 PM	#8
Daytona_John Lieutenant 252 Rep 406 Posts Drives: 2022 BMW X3M Join Date: Nov 2005 Location: Dayton, OH iTrader: (0)	I had the same thought about both MB and BMW using the same company. At least the pizza order was correct, and it was quite good.
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11-21-2005, 03:20 PM	#9
KMA Private 18 Rep 72 Posts Drives: '17 X6M,'07 M6Conv,'18 M3 Join Date: May 2005 Location: Northeast iTrader: (0)	Haha, I just posted in another thread that when my CA and I called BMW Assist sitting in the dealer lot at delivery, the operator said, "Congratulations on your new Mercedes!"
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11-21-2005, 03:22 PM	#10
Oz Lieutenant Colonel 33 Rep 1,770 Posts Drives: 2006 330i, 2004 X5 Join Date: Aug 2005 Location: Wayne, NJ iTrader: (1) Garage List 2006 330i [0.00]	Wow, I would have said something if it was me. Good luck when they contact you about the incident. I'm wondering how the she felt after hanging up on the other line __________________ 2006 330i Steptronic/Alpine White/Black Leather/Burl Walnut Trim/Premium Package/iDrive/Heated Seats/Winter: STYLE 159 Blizzak LM-22 RFT/Summer: TBD 2004 X5 Steptronic/Alpine White/Grey Leather/Poplar Trim/Premium Package/Heated Seats/iPod Adapter
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11-22-2005, 12:07 AM	#16
TwinPowerF30 Captain 38 Rep 643 Posts Drives: 2008 335i Coupe Join Date: Apr 2005 Location: Vancouver, Canada iTrader: (0)	you can order pizza through bmw assisT????
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11-22-2005, 05:07 AM	#17
LEDZEP Lieutenant General 418 Rep 12,276 Posts Drives: 2009 E70 & 2011 F25 Join Date: Jun 2005 Location: Area 51 iTrader: (0) Garage List 2011 X3 35i M Sport [7.62] 2009 X5 M Sport [0.00] 2007 328xi E90 [0.00] 2006 325xiT E91 [0.00]	Can you have the pizza delivered to your car? __________________ I think it is bad luck to be superstitious
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11-22-2005, 07:40 AM	#19
Broken1 Addict 203 Rep 2,074 Posts Drives: 2024 X5 40i M-Sport Join Date: May 2005 Location: Ontario iTrader: (0)	Thats funny... That you for buying a mercedes benz too... :-) Here we don't have assist, but BMW On-call (who doesn't share anything with anyone)
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