08-20-2022, 09:57 AM | #89 |
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People here are complaining about BMW not responding. You have no legal obligation to pay for a vehicle that becomes inoperable due to material and manufacturing defects, and that is sitting in an indeterminant state in the dealership's service bay. If BMW dinged your credit for refusing to pay for a vehicle it can't fix, you would have a reason for legal action.
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08-20-2022, 10:00 AM | #90 | |
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08-20-2022, 10:26 AM | #91 | |
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08-20-2022, 10:41 AM | #92 | |
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i would especially like to know where a vehicle out of service removes a contractual obligation to make payments when the contract in question has no provision. BMWFS will often good will waive payments, but they are under no contractual or legal obligation to do so. and what would be the basis for suing BMWFS for filing a factual non payment report to the credit bureaus? Do note that BMWFS does not manufacture, sell or service cars. thats a nuance that you are missing. witholding payment from BMWFS would have the same contractual impact as witholding from Chase or any other bank. BMWNA has an obligation to repair the car and if unable to, buy back the car. As U235 said, there are two contracts at work here with two different legal entities.
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08-20-2022, 10:58 AM | #93 | |
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08-22-2022, 11:15 PM | #94 | |
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08-23-2022, 12:00 AM | #95 | |
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08-23-2022, 02:28 AM | #96 | |
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PatMo9.00 |
08-23-2022, 02:29 AM | #97 |
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I believe Benz also had a ton of issues with their 48V system and the same long delays/not knowing what was going on, etc......it wasn't pretty. Not sure if they have rectified it....
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08-23-2022, 03:19 PM | #98 |
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BMW FS is a different legal entity from BMW the car company. It would be no different if you financed your car from your local credit union and decided not to pay them when your car is broken in the shop for months. It is not the bank's fault the car is not working, it is the car company's responsibility to fix it for you to original specs if it is under warranty. From my personal experience, in addition to my cases opened with BMW NA, I also had to work with the dealer directly for final resolution, be it trade assist or collateral swap (I have gone through both). Each case is different, but BMW NA ultimately has always done the right thing in unison with my dealer. While you wait resolution for a situation like this, the worst thing you can do is not pay, you will ruin your credit. One can talk about law suits all day long, but in the interim you have lousy credit and would take months or years to sort out while you work through the courts.
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08-23-2022, 06:48 PM | #99 | ||
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08-23-2022, 06:56 PM | #100 | |||
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To think of it on the first trade assist I never called BMW dealt with the dealer directly. I would talk to the Service Manager at your dealer and be honest with them, let him know that you are not interested in the return of the vehicle and looking for a trade assist at this point. He will probably direct you to sales if he thinks you have a case. Give that a shot …
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08-23-2022, 06:58 PM | #101 | ||||||||
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08-23-2022, 08:45 PM | #102 |
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May I ask why you are waiting so long? Maryland Lemon Law is clear and you are past 30 days. Why not initiate the process and BMW will respond. Your dealer should also being contacting the financial division to have them send you payment reimbursement checks on your monthly payments. Suggest you take matters into you own hand and then let them react instead of waiting for them. They are not acting in your best interest. Remember that and understand the Lemon Law is there to protect you.
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08-24-2022, 11:46 PM | #103 | |
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I have a X5 45e with issues
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Just to add my 2 cents here - I've had great response from BMWNA. I called their service line the next day after my car went in the shop because it looked serious. Another BMWNA rep called me within 24 hours to discuss. I missed his call but called him 15 min later left a vmail. He called me within 2 min and we discussed the situation. He took notes and pushed it up a level. That new Exec level rep called me within 48 hours, and sent me an email and we've been discussing via email for 2 days. So, my experience w/ BMWNA has been very good. Just throwing it out there because I believe they should respond and there are reps that respond immediately. My advice here is to call your rep, if you don't get thru, leave another vmail but this time to ensure he/she has your email. They may contact you that way at least. Plus, it's great to keep all this in writing. FWIW, it's early yet for me to have final resolution. Car has been in the shop now 16 days on HV battery issues. But the parts on order are expected to take at least 3 weeks to get here, plus the full install which is a week I'm sure. cheers Last edited by leightos; 08-24-2022 at 11:52 PM.. |
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08-27-2022, 03:58 PM | #104 | |
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09-03-2022, 01:35 PM | #105 |
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09-03-2022, 02:25 PM | #106 | |
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09-03-2022, 04:06 PM | #107 |
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Wonder why literally every auto maker doing new 48V hybrid systems are having issues. Mercedes, Volvo, and now BMW. Part issue? Or bmw software coding issue? You think something this big failing so quickly would be caught in final testing of preproduction vehicles.
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09-03-2022, 04:15 PM | #108 | |
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Here is the thread about it: https://g07.bimmerpost.com/forums/sh....php?t=1947391 |
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09-09-2022, 03:40 AM | #109 |
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Still same status with my 45e. Waiting on parts, been 3 weeks. No word on that. Been in touch many times now w/ BMWNA who seem to be working w/ me. I let my concerns known (via email and phonecon) and they said they will evaluate the situation and provide a response to a buyback or replacement in about 20 days (that was 10 days ago).
So maybe I'll get an idea next week. But I'm still in a rental car. |
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09-09-2022, 10:38 AM | #110 | |
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