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      03-29-2020, 05:20 PM   #67
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Same email today. The My Account section on the website also has an added option for "Postpone payment" right above account details.



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Originally Posted by cooolone2 View Post
Received an email today making notice that you may inquire about assistance on the week your payment is due and to not call otherwise to allow for the lines to be freed up for those who need to get through. Makes sense... Just a heads up!
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      03-29-2020, 06:57 PM   #68
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Note to Phil Masi - CEO of BMWFS - how they are reacting to this crisis is rather profound and should be talked about IMHO.



Hello Phil,

Just a quick note to say, sincerely, thank you for the values and resultant culture you are part of which has generated a profoundly human presence during this crisis. I have seen no public statement in reference to this pandemic with an attempt to up-level brand image (which, given what is out there, is good). But more importantly, I have only seen a message of care and genuine advocacy for customers who may be in need of kindness and respect during this difficult time.

I once worked for BMWFS and there is a part of me which swells with pride having been associated with this organization and what I learned there. Now part of a business being led by a similar set of standards and leadership - I know how rare and important this is.

Currently holding three loans with BMWFS finding my entire family in a BMW. Can say confidently after this I have no doubt that will remain consistent. This response to current climate is important, you and team are doing something very important, and thank you again.

Well and safe wishes to all in the BMW family.


Best regards
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      04-01-2020, 12:01 PM   #69
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Originally Posted by spuntyb View Post
I just went to the Message Center on the My BMW page, and sent a request that way
Just got a message back that they will defer the next two lease payments until the end of the lease. They are not counted as "late", but as paid, and the balance won't show on your statement, but will still be due at lease end.

Very cool BMW. This is why I keep coming back to you and your cars.
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      04-01-2020, 02:22 PM   #70
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Quote:
Originally Posted by spuntyb View Post
Just got a message back that they will defer the next two lease payments until the end of the lease. They are not counted as "late", but as paid, and the balance won't show on your statement, but will still be due at lease end.

Very cool BMW. This is why I keep coming back to you and your cars.
will you accrue interest for these two payments?
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      04-01-2020, 02:55 PM   #71
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Quote:
Originally Posted by MG 228i View Post
Quote:
Originally Posted by spuntyb View Post
Just got a message back that they will defer the next two lease payments until the end of the lease. They are not counted as "late", but as paid, and the balance won't show on your statement, but will still be due at lease end.

Very cool BMW. This is why I keep coming back to you and your cars.
will you accrue interest for these two payments?
They said it will not. Only for finance payments.
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      Yesterday, 07:03 PM   #72
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I tried the Postpone link through the my account at bmwfs website on Monday, but nothing had changed as of today(Thursday). I tried to call today, but was unable to get a hold of anyone. The automated system guided me through the postpone payment process, but again nothing changed on my account. I went to the payment details back on the website. There was a different link for request postponement. After going through the process, I actually got a confirmation number. Within an hour, my account was updated to reflect the payment adjustment with a $0 balance for April and my loan extended for one month. It took a little work, persistence, and patience but it finally worked for me.
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      Today, 01:12 PM   #73
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Got a hold of them via email and they will let me skip two payments if needed. They are setting up my account now.
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      Today, 08:48 PM   #74
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Just like life,

Its a case of laugh now, cry later
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