[cementy]

Hi,
2024 ix50 that has been in the shop for 10 days with a faulty navigation that shows the car in various other countries but never USA. Dealer so far, unable to rectify the problem. Some discussion about giving me a new one but nothing offered yet. This is a lease. I already had o have it taken away on a flatbed as it refused to take any gear and I was stranded.

Any thoughts from anyone in terms of what rights I might have if they can't fix it?

[LVBMW]

Originally Posted by cementy

Hi,
2024 ix50 that has been in the shop for 10 days with a faulty navigation that shows the car in various other countries but never USA. Dealer so far, unable to rectify the problem. Some discussion about giving me a new one but nothing offered yet. This is a lease. I already had o have it taken away on a flatbed as it refused to take any gear and I was stranded.

Any thoughts from anyone in terms of what rights I might have if they can't fix it?

Research the lemon laws in your state, but 10 days is almost certainly too brief to take advantage of those remedies yet.

[cementy]

30 days it looks like. Thanks for the reply

[thebishman]

Definitely let the Service Manager know that you’ll be immediately enacting the Lemon Law in NY as soon as the criteria have been met to do so. This may light a fire under the local regional service rep’s butt to help expedite the solution.

Good luck!

[freshxdough]

Do a test call and see if BMW ASSIST can see the vehicle at the proper location

[svenbmw]

I had the same problem. They replaced the entire electronics module (hardware replacement).

[NomoTesla]

Originally Posted by cementy

Hi,
2024 ix50 that has been in the shop for 10 days with a faulty navigation that shows the car in various other countries but never USA. Dealer so far, unable to rectify the problem. Some discussion about giving me a new one but nothing offered yet. This is a lease. I already had o have it taken away on a flatbed as it refused to take any gear and I was stranded.

Any thoughts from anyone in terms of what rights I might have if they can't fix it?

If your car stranded you and needed a flatbed then this is much more than a simple navigation issue. My car was bricked for 24 hours and also had a navigation issue. It was all related to the Dynamic Stability Control module that threw a software error, requiring a patched version of the software to be re-flashed by the dealer. That fixed everything.

If you had a similar issue it would be evident to the dealer by looking at the vehicle's error logs.