The WORST Day Of My Life!!

Lost Rider · 01-21-2006, 11:26 PM

milehigh, you have dealt with this situation exceptionally well. I think quite a few people in this same situation would not have been able to deal with it so professionally. ( remember the cold stone guy

)
It sounds like you have everything under control, and I wish you all the best.

I do agree that milehigh should not get involved at all with how the dealership deals with the tech.
That said, I hope they fire whoever is responsible for this.
What's wrong with you people?
It's that kind of attitude, "oh its not his fault, just let his co-workers tease him about it, or everybody makes mistakes" that is wrong with America!!!!
He should be fired AND held financially responsible 100%
No matter what ends up happening, it's going to cost the dealer $ and the horrifying experience will always be with milehigh.
You can't take that away. Financial incentives are nice, a new car is nice, but it doesn't change his delivery experience.
Would any of you want this tech working on your baby?
Would any of you want to do business with a dealer that allows incompetence with its tech or shop managers?
I know that when I'm going 130+ mph ( on a closed track

) I wouldn't want to think about an incompetent tech that worked on my car.
The word of the day is " ACCOUNTABILITY"

AznBeemer23 · 01-21-2006, 11:29 PM

Quote:

Originally Posted by longtran

i wish i was. if i was in town i wont be checking out the forum. i am going to be home watching the game. i will have all my broncos gear on. including the briefs i bought last weekend when i was in denver. gO brOncOs!!!

Broncos Briefs?......I thought you told you to got the Broncos Tightie whities.....

Ethirtynine · 01-22-2006, 12:14 AM

If you decide on ordering another 330xi, ask them to search inventories from other dealerships around the Rocky mtn area, or even across the US. You can probably get an exact match without the wait. But the downsides are:
1) you might get a car produced in the summer or fall 2005.
2) it might have been test driven by other customers. (some customers really step on it and don't consider the break in period)

By the way, can I ask how much you received off MSRP?

beldredge · 01-22-2006, 01:23 AM

Milehigh - sorry to hear of all your troubles. After your good experience regarding pricing at Gebhardt, I figured I would end up checking them out when I'm ready to buy, but now I'm not so sure.

I'll be interested to hear how everything is resolved, and to see if you would still recommend them.

BTW, I'm a season ticket holder too. Can't wait for tomorrow's game.

ZenDriver · 01-22-2006, 02:23 AM

Quote:

Are you sure the engine shuts off by itself?

I take it a exclamation point for low oil doesn't mean no oil pressure. Is there a different warning for low oil pressure?

It sounds like no damage was done then.

There are two warnings, one for low oil level and another for low oil pressure.

It sounds like MileHigh got a low oil level light, which would be indicative of the situation he described (leaving the oil filler cap open). This is NOT a critical failure (the owners manual even says that one is to add oil "immediatly" but you may "continue your journey.").

The other fault is an oil pressure warning, which is just about the most critical warning you can receive and you need to pull over ASAP (though I do not know if the N52 ECS shuts the motor down before damage can occure, if it does, that is a pretty cool feature).

It sounds like MileHigh did NOT get an oil pressure warning. I was trying to convey the fact that a dealer would have a difficult time covering up such a warning because it would be displayed for all to see on the instrument cluster.

poldim · 01-22-2006, 02:47 AM

Good thing to know the dealership gave you the choice of another car. I think that by not jumping at it, the dealership is more willing to listen to what you say.

Milehigh E90 · 01-22-2006, 07:26 AM

Quote:

Originally Posted by govtec

so, which option did u take? 1. order new car or 2. 5 bullet point proposal.

sounds very reasonable from what u listed. who was the manager upset with, his people, u or ur attorney? glad they were receptive to what u had to say.

govtec- I'm not sure yet. I'm waitting to hear the report on Monday. If it was a loose plug and no damage has been done I think the 5 point plan will cover me and is fair. If it was some mechanical issue then its another 3 month wait for me!

CALIF65GM · 01-22-2006, 12:35 PM

Quote:

Originally Posted by Ethirtynine

1) you might get a car produced in the summer or fall 2005.

Xi's did not start production until Sept. 2005, so that's not an issue.

noflash · 01-22-2006, 01:58 PM

Take the new 330xi and the peace of mind.

itznin · 01-22-2006, 05:40 PM

Here's my low blow of the year Post.......

HOW BOUT THOSE BRONCOS!?

Sorry I had to do it..........

stressdoc · 01-22-2006, 07:15 PM

They looked like a tech left their oil cap off too...

pharding · 01-22-2006, 11:25 PM

Work through with the dealer is the next step in a calm manner. You will get better results. Unless the engine froze up you should be fine. good luck.

volinder · 01-24-2006, 12:22 PM

Whatever happened with this situation??

vladinecko · 01-24-2006, 12:34 PM

Quote:

Originally Posted by itznin

Here's my low blow of the year Post.......

HOW BOUT THOSE BRONCOS!?

Sorry I had to do it..........

as badly as situation sucks for you, milehigh, GO STEELERS!!!

good luck with everything else though!!!

STEELERS!

good luck...

STEELERS!!!

good luck man!

STEEEEELEEERRSSS!!!

no seriously, good luck!

steelers!

parafrog · 01-24-2006, 01:42 PM

Quote:

Originally Posted by noflash

Take the new 330xi and the peace of mind.

exactly! have them throw in a few accesories for the trouble. chances are nothing really bad happened, but if it did do you want the hassle of taking it in for all the warranty work constantly? what if the dealer can't "pinpoint" the problem if there is one. if ir continually runs like shit you will be pissed regardless of your 100K warranty. your new "bennies" would have lost their luster by now and you would be left with damaged goods.

whatever you decide, i hope it works out.

ward · 01-24-2006, 02:38 PM

nice, be reasonable with the dealership and they'll be reasonable right back

sounds like a good dealership

it's when people go into the dealer kicking and demanding that problems start, you have to at least give them a chance to fix the problem correctly before any fit throwing is acceptable

BMW0 · 01-24-2006, 02:56 PM

You take care now, it's a tough world we live in. Especially if you own an E90. Very well...

roppongicorolla · 01-24-2006, 04:58 PM

wow, doesn't anybody look under the hood anymore when there's a warning? In hindsight, a quick look at the dealership to admire your new engine would have prevented a lot of grief. (This can also be said of your service manager, if he would have taken a final look under the hood it would have saved them a lot of trouble. ) Good to hear that you won't be persecuted for driving your car all the way home and driving it back to the dealership under those conditions.

noflash · 01-24-2006, 07:36 PM

Quote:

Originally Posted by roppongicorolla

wow, doesn't anybody look under the hood anymore when there's a warning? In hindsight, a quick look at the dealership to admire your new engine would have prevented a lot of grief. (This can also be said of your service manager, if he would have taken a final look under the hood it would have saved them a lot of trouble. ) Good to hear that you won't be persecuted for driving your car all the way home and driving it back to the dealership under those conditions.

What's a hood?

Ryan@Motorwerks · 01-24-2006, 10:36 PM

Im surprised no one seemed to notice there is another problem with his proposition to the dealership: If factory options are marked up 50% ,then acessories priced at 2k cost 1500 to the manufacturer, not 1k.

06graphite · 01-25-2006, 07:08 AM

Quote:

Originally Posted by 335e90

Im surprised no one seemed to notice there is another problem with his proposition to the dealership: If factory options are marked up 50% ,then acessories priced at 2k cost 1500 to the manufacturer, not 1k.

that's some weird math you're doing there...
1500 + 50% = 2250
1333 + 50% = 2000

either way, what the op probably meant is that the cost of a $2000 option is really only 50%. ie $1000

Milehigh: What was the final outcome?

Milehigh E90 · 01-25-2006, 09:59 AM

Ok everyone, I'm on the road this week, but talked with the dealer on Monday several times. They found the problem, a CRACKED "O" ring on the oil filter! It came from BMW that way and once the engine came up to operating temp the O ring split and oil started leaking out! They checked and the engine ONLY LOST about a quart and a half of oil. They have done a complete service, steam cleaned everything, replaced the hood liner, and BMW has extended the warranty to 100k for all the inconvenience! :rocks:
I'll be back in town late today and pick up the car again on Thursday morning!
While all of this sucks, the dealer has done the right thing at all times. Just about anybody can sell a BMW, what separates the men from the boys is way they service it after the sale!

THANK YOU Gebhardt BMW in Boulder!

01-21-2006, 11:26 PM	#45
Lost Rider Captain 87 Rep 805 Posts Drives: R NineT, X1 Join Date: Dec 2005 Location: Ventura County, CA iTrader: (0) Garage List 2014 BMW R NineT [0.00] 2015 X1 xdrive [9.00]	milehigh, you have dealt with this situation exceptionally well. I think quite a few people in this same situation would not have been able to deal with it so professionally. ( remember the cold stone guy ) It sounds like you have everything under control, and I wish you all the best. I do agree that milehigh should not get involved at all with how the dealership deals with the tech. That said, I hope they fire whoever is responsible for this. What's wrong with you people? It's that kind of attitude, "oh its not his fault, just let his co-workers tease him about it, or everybody makes mistakes" that is wrong with America!!!! He should be fired AND held financially responsible 100% No matter what ends up happening, it's going to cost the dealer $ and the horrifying experience will always be with milehigh. You can't take that away. Financial incentives are nice, a new car is nice, but it doesn't change his delivery experience. Would any of you want this tech working on your baby? Would any of you want to do business with a dealer that allows incompetence with its tech or shop managers? I know that when I'm going 130+ mph ( on a closed track ) I wouldn't want to think about an incompetent tech that worked on my car. The word of the day is " ACCOUNTABILITY" __________________ GET LOST! www.lostrider.com
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01-22-2006, 12:14 AM	#47
Ethirtynine Second Lieutenant 6 Rep 223 Posts Drives: 2004 Honda S2000 Join Date: Oct 2005 Location: Colorado iTrader: (4)	If you decide on ordering another 330xi, ask them to search inventories from other dealerships around the Rocky mtn area, or even across the US. You can probably get an exact match without the wait. But the downsides are: 1) you might get a car produced in the summer or fall 2005. 2) it might have been test driven by other customers. (some customers really step on it and don't consider the break in period) By the way, can I ask how much you received off MSRP?
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01-22-2006, 01:23 AM	#48
beldredge Enlisted Member 6 Rep 46 Posts Drives: '11 335 xdrive m-sport Join Date: Oct 2005 Location: Denver iTrader: (0)	Milehigh - sorry to hear of all your troubles. After your good experience regarding pricing at Gebhardt, I figured I would end up checking them out when I'm ready to buy, but now I'm not so sure. I'll be interested to hear how everything is resolved, and to see if you would still recommend them. BTW, I'm a season ticket holder too. Can't wait for tomorrow's game.
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01-22-2006, 02:47 AM	#50
poldim Vroom Vrrooooom 300 Rep 3,146 Posts Drives: 330i Join Date: Oct 2005 Location: Bay Area, CA iTrader: (2) Garage List 2006 330i Sedan [0.00] 2003 GSX-R 600 [0.00]	Good thing to know the dealership gave you the choice of another car. I think that by not jumping at it, the dealership is more willing to listen to what you say. __________________ -Dmitriy 06' BMW 330i & 03' Suzuki GSX-R600 SG \| Beige Dakota \| Poplar \|\| iDrive w/MP3 \| PP \| SP \| CWP \| PDC \| Comfort \| Shades \|\| 40% Tint \| Black Line Tail Lights \| Hardwired V1
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01-22-2006, 01:58 PM	#53
noflash Captain Caveman 148 Rep 1,715 Posts Drives: '06 325eyeyiyi Join Date: May 2005 Location: midwest iTrader: (0) Garage List 2006 325i [0.00]	Take the new 330xi and the peace of mind. __________________ E90 325i Monaco Blue, Black Leatherette, Sport, Cold Weather, Xenon, Sat Prep, 18" BBS RGR Mods: Polorized Film for Business CD, added lumbar, rock chip on hood
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01-22-2006, 05:40 PM	#54
itznin Captain 26 Rep 679 Posts Drives: 2013 F30 Join Date: Jun 2005 Location: North NJ iTrader: (2)	Here's my low blow of the year Post....... HOW BOUT THOSE BRONCOS!? Sorry I had to do it..........
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01-22-2006, 07:15 PM	#55
stressdoc Moderator 618 Rep 10,855 Posts Drives: BMW i8; Toy 4runner TRD pro Join Date: Jun 2005 Location: Waco TX iTrader: (0)	They looked like a tech left their oil cap off too...
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01-22-2006, 11:25 PM	#56
pharding Major 308 Rep 1,128 Posts Drives: 23 Audi Q4 e-tron + 14 X3 28i Join Date: Mar 2005 Location: Chicago iTrader: (0)	Work through with the dealer is the next step in a calm manner. You will get better results. Unless the engine froze up you should be fine. good luck. __________________ 23 Audi Q4 e-tron; 23 i4 M50 on order 14 X3 Retired: 20 Tesla Model 3 LR AWD; 17 540i x; 14 550i Euro Del; 11 550i Euro Del; 08 550i Euro Del; 06 330i Euro Del; 04 545i Euro Del; 01 530i Euro Del
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01-24-2006, 12:22 PM	#57
volinder Lieutenant 22 Rep 490 Posts Drives: bmw wannabe Join Date: Jan 2006 Location: calgary iTrader: (0)	Whatever happened with this situation??
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01-24-2006, 02:38 PM	#60
ward Major General 155 Rep 6,158 Posts Drives: F Join Date: May 2005 Location: T iTrader: (0)	nice, be reasonable with the dealership and they'll be reasonable right back sounds like a good dealership it's when people go into the dealer kicking and demanding that problems start, you have to at least give them a chance to fix the problem correctly before any fit throwing is acceptable
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01-24-2006, 02:56 PM	#61
BMW0 Colonel 237 Rep 2,059 Posts Drives: AW E90 330i Join Date: Nov 2005 Location: Spokane, WA iTrader: (0) Garage List 2006 330i [0.00]	You take care now, it's a tough world we live in. Especially if you own an E90. Very well... __________________ 330i 6MT l 255 HP @ 5900 rpm 214 lb-ft Torque @ 3500 rpm l Alpine White l Beige l Aluminum l ZSP l 494 l PDC "Freude am Fahren" = "Joy to Drive"
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01-24-2006, 04:58 PM	#62
roppongicorolla all systems are go 2 Rep 157 Posts Drives: 325i SG SPP Join Date: Nov 2005 Location: Lake Jackson, Texas iTrader: (0)	wow, doesn't anybody look under the hood anymore when there's a warning? In hindsight, a quick look at the dealership to admire your new engine would have prevented a lot of grief. (This can also be said of your service manager, if he would have taken a final look under the hood it would have saved them a lot of trouble. ) Good to hear that you won't be persecuted for driving your car all the way home and driving it back to the dealership under those conditions.
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01-24-2006, 10:36 PM	#64
Ryan@Motorwerks Captain 48 Rep 963 Posts Drives: X3M Join Date: Oct 2005 Location: Houston, TX iTrader: (0)	Im surprised no one seemed to notice there is another problem with his proposition to the dealership: If factory options are marked up 50% ,then acessories priced at 2k cost 1500 to the manufacturer, not 1k.
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01-25-2006, 09:59 AM	#66
Milehigh E90 Private First Class 8 Rep 111 Posts Drives: 2006 330xi Join Date: Oct 2005 Location: Denver iTrader: (0)	Ok everyone, I'm on the road this week, but talked with the dealer on Monday several times. They found the problem, a CRACKED "O" ring on the oil filter! It came from BMW that way and once the engine came up to operating temp the O ring split and oil started leaking out! They checked and the engine ONLY LOST about a quart and a half of oil. They have done a complete service, steam cleaned everything, replaced the hood liner, and BMW has extended the warranty to 100k for all the inconvenience! :rocks: I'll be back in town late today and pick up the car again on Thursday morning! While all of this sucks, the dealer has done the right thing at all times. Just about anybody can sell a BMW, what separates the men from the boys is way they service it after the sale! THANK YOU Gebhardt BMW in Boulder! __________________ 2006 330xi Sparkling Graphite, Aluminum and Black leather, 6 speed, iDrive, Preminum, Sport, Cold packages, 18" wheels, Satellite Radio, Comfort Access. Added: Strut Tower Brace, Grouppe M Intake, Dinan Exhaust, 19" ASA Rims, CF Mirrors Covers, CDV. And MORE to come!
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