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      11-06-2014, 10:21 AM   #1
teaston
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So I just went to pick up my car after being serviced, expecting £300+ to disappear from my bank balance. But then the guy sat me down he said "so your car has the service included pack meaning today's work is free of charge"

I could barely believe my ears, but of course I nodded and agreed!

I did not order or pay for the service pack, so I don't quite know how come it has it? Has anyone heard of this happening before?
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      11-06-2014, 10:27 AM   #2
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I had to happen and than I told him I didn't purchase one, he checked again and said your correct!

Honesty doesn't pay lol
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      11-06-2014, 10:34 AM   #3
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Yep I had it on my previous car, similar surprise.

I actually looked at the girl and said 'erm sorry I have not paid for my service'

She then told me it was already included.
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      11-06-2014, 10:53 AM   #4
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Quote:
Originally Posted by uzi9mm View Post
I had to happen and than I told him I didn't purchase one, he checked again and said your correct!

Honesty doesn't pay lol
Oh dear!

When i dropped the car off the lady said we'll be doing the oil and micro filter today and that's all part of the service pack. So at that point i kind of thought to my self i wonder if she means i won't have to pay, but wasn't expecting it to actually happen!
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      11-06-2014, 10:53 AM   #5
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Guess you'll have to rely on your forum buddies not to grass you up teaston......



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      11-06-2014, 10:54 AM   #6
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Quote:
Originally Posted by Brigand View Post
Yep I had it on my previous car, similar surprise.

I actually looked at the girl and said 'erm sorry I have not paid for my service'

She then told me it was already included.
So how many free services did you get? What does the service pack comprise of?

I never looked into the service packs as the mileage i was doing when i ordered the car would have meant it would only need one service in the 2 years.
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      11-06-2014, 10:56 AM   #7
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Guess you'll have to rely on your forum buddies not to grass you up teaston......



Shhhhhh!

The amazing Tilsun deal does now appear to be the incredible Tilsun deal!!
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      11-06-2014, 11:22 AM   #8
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      11-06-2014, 11:27 AM   #9
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Be careful - my dealership watches this forum!!!
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      11-06-2014, 11:30 AM   #10
teaston
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Be careful - my dealership watches this forum!!!
I don't think it matters about dealerships as I should think it was the lease company that accidentally ordered the service pack.
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      11-06-2014, 11:31 AM   #11
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Quote:
Originally Posted by teaston View Post
So how many free services did you get? What does the service pack comprise of?

I never looked into the service packs as the mileage i was doing when i ordered the car would have meant it would only need one service in the 2 years.
You will probably find its for the full length of your lease.

When they pop your keys in to their comp, it tells them all details on your car and packages.

Just try a random dealership and ask them to check.

Edit: a lot of lease companies actual include servicing as it means they have a fully serviced car at end of lease.
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      11-06-2014, 11:33 AM   #12
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Quote:
Originally Posted by Brigand
Quote:
Originally Posted by teaston View Post
So how many free services did you get? What does the service pack comprise of?

I never looked into the service packs as the mileage i was doing when i ordered the car would have meant it would only need one service in the 2 years.
You will probably find its for the full length of your lease.

When they pop your keys in to their comp, it tells them all details on your car and packages.

Just try a random dealership and ask them to check.

Edit: a lot of lease companies actual include servicing as it means they have a fully serviced car at end of lease.
Awesome!

Especially as I guess the next service is a major which cost £500+?!
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      11-06-2014, 12:06 PM   #13
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Beer is on you teaston

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      11-06-2014, 12:07 PM   #14
teaston
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Quote:
Originally Posted by Nick the Greek
Beer is on you teaston

Why not!
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      11-06-2014, 03:20 PM   #15
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Can anyone tell me at what point can you take your car in for service if you have the service pack. Mines showing amber now with 1200 miles before service is due. Do I have to wait until it gets to zero or can I take it in before?
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      11-06-2014, 03:27 PM   #16
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Quote:
Originally Posted by rich100 View Post
Can anyone tell me at what point can you take your car in for service if you have the service pack. Mines showing amber now with 1200 miles before service is due. Do I have to wait until it gets to zero or can I take it in before?
Anytime within 1000 miles of the due mileage.
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      11-06-2014, 05:16 PM   #17
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Quote:
Originally Posted by Nick the Greek View Post
Guess you'll have to rely on your forum buddies not to grass you up teaston......



Hmmm, might be calling Jonathan at Coopers tomorrow...
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      11-06-2014, 05:20 PM   #18
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Originally Posted by F32Dude View Post
Hmmm, might be calling Jonathan at Coopers tomorrow...
Don't even think about it!
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      11-07-2014, 12:58 AM   #19
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Quote:
Originally Posted by MarkG335
Quote:
Originally Posted by rich100 View Post
Can anyone tell me at what point can you take your car in for service if you have the service pack. Mines showing amber now with 1200 miles before service is due. Do I have to wait until it gets to zero or can I take it in before?
Anytime within 1000 miles of the due mileage.
Thanks a lot Mark
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      11-07-2014, 01:38 AM   #20
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Quote:
Originally Posted by MarkG335 View Post
Anytime within 1000 miles of the due mileage.
I was -1800 miles. Stated on mine: Service was due 1800 miles ago.

BMW advised that it is okay to have the service up to 2000 miles over and does not break the warranty.

Dickie
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      11-07-2014, 02:22 AM   #21
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try this site and it will tell you if you have it or not!

https://www.bmw-service.co.uk/

if you have taken it to Cooper Norwich, I doubt they have made a mistake
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      11-07-2014, 03:23 AM   #22
teaston
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Quote:
Originally Posted by philiper1
try this site and it will tell you if you have it or not!

https://www.bmw-service.co.uk/

if you have taken it to Cooper Norwich, I doubt they have made a mistake
It says sorry it cannot find my car!
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