[John 070]

I was in a meeting the other day, and when I get back to my office, there are 2 missed calls on my desk phone, and one on my cell. The area code is Oregon, which made me curious who has my cell in addition to my office, in a state I've never heard of or been to. I call the number and it's BMW.

They subsequently called two more times, and when I said I choose not to answer, they send me an email stating if they don't hear from me, they will contact me by phone. I figure why bash my dealership? They're not gonna get all 5's, they stink, but I have no reason to formally give them all 1's.

The above is very bad customer service--I would like to think that the co. BMW contracted with is over-zealous, not that BMW NA told them to do the above. I'm going to have to have my cousin deal with them. He plays a mind game with telemarketers, and by the time he's done he's asking them on a date. Trust me, they stop after that.

Great car, bad customer service.

[md80tom]

I have the same problem with VW calling me and asking me to do their surveys... But this is every time I go to the dealer for something, even if I'm just picking up oil and filters.

Funny thing is, VW calls, and lets it ring only once and hangs up. I don't even have a chance to react to that...

Gah.

[roadkillrob]

I had that last year - they called while I was driving and I lost the call after agreeing to do the survey. The next day they called 2 or 3 times when I was too busy to answer and I was annoyed (and knew the number at that point), so I decided not to talk to them - they must have called 2-3 times a day for a week before they finally gave up - they should do a survey on how much we all hate surveys!

[Uberdude328i]

Originally Posted by John 070

The area code is Oregon, which made me curious who has my cell in addition to my office, in a state I've never heard of or been to.

[omg516]

Man I don't know how you can afford a BMW if you've never heard of Oregon.

[Cerezo]

i agree. the worst part is, the lady that does the survey has the flattest voice, without ANY emotions. i can't say "5" to someone that I would rate "1" of. so i stopped answering calls from them and they would give up after a couple of weeks.

[tonmonde]

so agree.
i missed one call and they called back 4 times.
went to the voice mail, it had an option to call back for the survey. So why did they have to annoy me and call back 4 more times?

[ex-poster]

I realized some time back that BMW's surveys were absolutely and totally borked, so I no longer participate. When that number pops up, I don't answer.

[Bulldog 6]

Maybe they should stop doing surveys so we can all get $hitty service since no one is watching. Give the dealer what they deserve so they can improve or else stop complaining.

[ElCapitan]

The agency conducting the surveys might get maid based on numbers of surveys completed. That would explain their persistence.

[darkcloud]

I immediately say....

I know all the questions. Give them all 5's. Later.

Takes 30 seconds tops

If I had a legitimate complaint my dealer would know before the survey chimps even have a chance to call me.

[NaTuReB0Y]

Originally Posted by omg516

Man I don't know how you can afford a BMW if you've never heard of Oregon.

maybe he's from the south...somewhere in alabama?