Really need help and advice regarding fuel pump

jimlai322 · 01-19-2008, 09:55 PM

I need help guys. My fuel pump was replaced 2 weeks ago. See thread: http://www.e90post.com/forums/showthread.php?t=105791

A week after my fuel pump was replaced, car started having long cranks. About 5-8 seconds before the car starts. Happens about once or twice a day. Never had this problem prior to the failed fuel pump.

I brought my car to the dealer on thrusday and after 2 days of being in the shop, the dealer calls me and says there is absolutely nothing wrong with my car.

The tech said, the computer recorded 1 error with the fuel injector 9 drive cycles prior, but after physically checking the fuel pump, everything was normal and they couldn't reproduce the long cranks and there is nothing wrong with my car.

My SA wants me to record on camera one of these long cranks before they do anything more with my car.

What should I do?

330maybe · 01-19-2008, 10:52 PM

Get a camera?

gemini330zhp · 01-19-2008, 11:23 PM

Record it so you can prove your case!!

Bobby_Light · 01-20-2008, 12:40 AM

Quote:

Originally Posted by gemini330zhp

Record it so you can prove your case!!

+1

Exactly what I was going to say.

BzsBimmer · 01-20-2008, 01:34 AM

Owner intervention can sound like a pain in the ass but take my case.
My MDX was having Navigation issues off and on.
I told them and of course they could not replicate the issue.
I recorded it on my phone and told them. They still said that they didn't have any clue what I was referring to since they still could not replicate it.
I saved the video file onto a CD and they forwarded the file to an Acura tech.
He was able to diagnose the problem and told the shop to replace my DVD player that the Nav used.
After that, never had a problem

thekurgan · 01-20-2008, 10:14 AM

Quote:

Originally Posted by 330maybe

Get a camera?

+1

Yep, you're gonna have to do their job for them.

clin0314 · 01-20-2008, 12:37 PM

Did the tech reset the ECU after the fuel pump was replaced?

DBville · 01-20-2008, 12:55 PM

You have a couple of choices, as I see it.

1 - Fight with them over it. Tell them to keep the car, and drive it until the replicate the problem and provide you a loaner until it is identified and fixed. They won't like this option, and it will be a long, agravating fight. Plan on calling BMWNA and getting no joy there.

2 - Get a video camera (phone, cheap digital camera) and record every start from now until you catch it. Total time for you should be 5 minutes, assuming you have a video camera.

You chose which one works best for you.

purplewidow · 01-20-2008, 01:35 PM

i would call bmwna and then i would take it to another dealer...that's what bmwna will probably tell you anyways!!!

01-19-2008, 09:55 PM	#1
jimlai322 Captain 38 Rep 853 Posts Drives: E60 535i & E90 325i Join Date: Jun 2005 Location: Los Angeles iTrader: (4)	Really need help and advice regarding fuel pump I need help guys. My fuel pump was replaced 2 weeks ago. See thread: http://www.e90post.com/forums/showthread.php?t=105791 A week after my fuel pump was replaced, car started having long cranks. About 5-8 seconds before the car starts. Happens about once or twice a day. Never had this problem prior to the failed fuel pump. I brought my car to the dealer on thrusday and after 2 days of being in the shop, the dealer calls me and says there is absolutely nothing wrong with my car. The tech said, the computer recorded 1 error with the fuel injector 9 drive cycles prior, but after physically checking the fuel pump, everything was normal and they couldn't reproduce the long cranks and there is nothing wrong with my car. My SA wants me to record on camera one of these long cranks before they do anything more with my car. What should I do? __________________ 2008 SG E60 535i 2006 AW E90 325i
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01-19-2008, 10:52 PM	#2
330maybe Private First Class 7 Rep 148 Posts Drives: 2011 BMW 335i Man M-Sport. Join Date: May 2005 Location: South Jersey iTrader: (0) Garage List 2006 330i [0.00]	Get a camera? __________________ 2006 330i SP, Man, Premium, CA, Sirius. Retired a great car. 2008 335i SP, Man, Premium, CA, NAV, Sirius, I-Pod. Retired another great car!! 2011 335i M-Sport, Man, Premium, CA, NAV, Sirius, I-Pod.
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01-19-2008, 11:23 PM	#3
gemini330zhp Major 34 Rep 1,180 Posts Drives: 2008 M3 E90 Join Date: Jul 2005 Location: BergenCo NewJersey iTrader: (0)	Record it so you can prove your case!!
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01-20-2008, 01:34 AM	#5
BzsBimmer Major General 3274 Rep 6,723 Posts Drives: '23 G80 FO M3, M3 & MY Tezzy's Join Date: Mar 2006 Location: Nor. Cal iTrader: (32)	Owner intervention can sound like a pain in the ass but take my case. My MDX was having Navigation issues off and on. I told them and of course they could not replicate the issue. I recorded it on my phone and told them. They still said that they didn't have any clue what I was referring to since they still could not replicate it. I saved the video file onto a CD and they forwarded the file to an Acura tech. He was able to diagnose the problem and told the shop to replace my DVD player that the Nav used. After that, never had a problem
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01-20-2008, 12:37 PM	#7
clin0314 New Member 0 Rep 15 Posts Drives: Titan, CT9A, S14, E92 soon Join Date: Jan 2008 Location: SF/LA, CA iTrader: (0)	Did the tech reset the ECU after the fuel pump was replaced?
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01-20-2008, 12:55 PM	#8
DBville Private 2 Rep 84 Posts Drives: Not yet Join Date: Sep 2007 Location: Birmingham, AL iTrader: (0)	You have a couple of choices, as I see it. 1 - Fight with them over it. Tell them to keep the car, and drive it until the replicate the problem and provide you a loaner until it is identified and fixed. They won't like this option, and it will be a long, agravating fight. Plan on calling BMWNA and getting no joy there. 2 - Get a video camera (phone, cheap digital camera) and record every start from now until you catch it. Total time for you should be 5 minutes, assuming you have a video camera. You chose which one works best for you. __________________ ----------------------------- '08 E90 335i Sparkling Graphite PCD 11/28
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01-20-2008, 01:35 PM	#9
purplewidow Lieutenant Colonel 51 Rep 1,928 Posts Drives: e92 335 Join Date: Feb 2007 Location: Chicago iTrader: (2)	i would call bmwna and then i would take it to another dealer...that's what bmwna will probably tell you anyways!!!
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