Changing Your Service number

73henny · 05-23-2016, 09:03 AM

Is it possible to change the number my car has in its 'your service' setting? My car was supplied by Riaz in Watford and it's their number which is displayed, but I'll be getting the car serviced much closer to home. As I understand it the car lets BMW know when it needs serviced and then the dealer who supplies the car then contacts you.

kitster · 05-23-2016, 09:08 AM

Quote:

Originally Posted by 73henny

Is it possible to change the number my car has in its 'your service' setting? My car was supplied by Riaz in Watford and it's their number which is displayed, but I'll be getting the car serviced much closer to home. As I understand it the car lets BMW know when it needs serviced and then the dealer who supplies the car then contacts you.

You need to change it using Tool32:

- Start tool32
- load NBT.prg
- Choose LESEN_TELEFONNUMMER
- Job execute (now you can see the actual phone numbers in your NBT)
- Choose SCHREIBEN_TELEFONNUMMER and put in the new numbers
- Job execute

JohnRob2016 · 05-23-2016, 09:09 AM

Quote:

Originally Posted by kitster

You need to change it using Tool32:

- Start tool32
- load NBT.prg
- Choose LESEN_TELEFONNUMMER
- Job execute (now you can see the actual phone numbers in your NBT)
- Choose SCHREIBEN_TELEFONNUMMER and put in the new numbers
- Job execute

Double Dutch to me...

ak335dxdrive · 05-23-2016, 09:12 AM

Quote:

Originally Posted by JohnRob2016

Quote:

Originally Posted by kitster

You need to change it using Tool32:

- Start tool32
- load NBT.prg
- Choose LESEN_TELEFONNUMMER
- Job execute (now you can see the actual phone numbers in your NBT)
- Choose SCHREIBEN_TELEFONNUMMER and put in the new numbers
- Job execute

Double Dutch to me...

No. I think it's in German.
Now if we can find someone in the know who speaks English.........,

teaston · 05-23-2016, 09:12 AM

You don't need to do the above at all on my car! I just went to main menu, vehicle information then press the option button then scroll down to service partner details, then you can change it to any dealership!

kitster · 05-23-2016, 09:19 AM

It's one of the tools that comes with ESYS folders.

kitster · 05-23-2016, 09:37 AM

Quote:

Originally Posted by teaston

You don't need to do the above at all on my car! I just went to main menu, vehicle information then press the option button then scroll down to service partner details, then you can change it to any dealership!

Changing via iDrive didn't work for me. So I did it via Tool32.

teaston · 05-23-2016, 09:47 AM

Quote:

Originally Posted by kitster

Quote:

Originally Posted by teaston

You don't need to do the above at all on my car! I just went to main menu, vehicle information then press the option button then scroll down to service partner details, then you can change it to any dealership!

Changing via iDrive didn't work for me. So I did it via Tool32.

It didn't work or you didn't even have the option for it?

73henny · 05-23-2016, 10:23 AM

Quote:

Originally Posted by teaston

You don't need to do the above at all on my car! I just went to main menu, vehicle information then press the option button then scroll down to service partner details, then you can change it to any dealership!

I just tried that. No option for me that I can see. Perhaps an LCI change?

teaston · 05-23-2016, 10:28 AM

Quote:

Originally Posted by 73henny

Quote:

Originally Posted by teaston

You don't need to do the above at all on my car! I just went to main menu, vehicle information then press the option button then scroll down to service partner details, then you can change it to any dealership!

I just tried that. No option for me that I can see. Perhaps an LCI change?

Oh maybe, it's pretty smart you can search location or current location and it shows the dealerships on Google maps:

....,,,,..,,.. · 05-23-2016, 10:36 AM

There is a form you fill in at dealership service dept.

Nothing complicated, changing it on the car does not notify the new service department.

It's rather simple TBH.

teaston · 05-23-2016, 11:21 AM

Quote:

Originally Posted by Brigand

There is a form you fill in at dealership service dept.

Nothing complicated, changing it on the car does not notify the new service department.

It's rather simple TBH.

I'm pretty sure it does notify the dealership, it says so 2 pages before the shot I posted above.

MichaelF10 · 05-23-2016, 11:21 AM

You can do it through the online Connected Drive portal.

Settings -> Manage Vehicles -> Service Partner

G82Dude · 05-23-2016, 11:29 AM

Or ask BMW C/S.

73henny · 05-23-2016, 12:35 PM

Quote:

Originally Posted by MichaelF10

You can do it through the online Connected Drive portal.

Settings -> Manage Vehicles -> Service Partner

I had a look at that. I'm not able to change anything on there though. It just gives me a phone number to call. It's the same for both of our cars.

philiper1 · 05-23-2016, 12:39 PM

Quote:

Originally Posted by teaston

Oh maybe, it's pretty smart you can search location or current location and it shows the dealerships on Google maps:

I won't take my car to Cooper as they have pissed me off too many times

teaston · 05-23-2016, 12:42 PM

Quote:

Originally Posted by philiper1

Quote:

Originally Posted by teaston

Oh maybe, it's pretty smart you can search location or current location and it shows the dealerships on Google maps:

I won't take it to Cooper as they have pissed me off too many times

Me too, but I went all the way to Listers Kings Lynn and they weren't great either!

Apparently Norwich Audi & Mercedes are much worse though, so at least there's that to be glad of!

philiper1 · 05-23-2016, 12:54 PM

Norwich Audi are okay, nothing special! I went to Kings Lynn once and no issues there but that was before their new showroom opened!

teaston · 05-23-2016, 01:36 PM

Quote:

Originally Posted by philiper1

Norwich Audi are okay, nothing special! I went to Kings Lynn once and no issues there but that was before their new showroom opened!

I think it all depends really, I'm willing to give Coopers another chance, I did buy the car from their group this time, so maybe they'll treat me more like their customer now.

kitster · 05-23-2016, 01:37 PM

Quote:

Originally Posted by 73henny

Quote:

Originally Posted by MichaelF10

You can do it through the online Connected Drive portal.

Settings -> Manage Vehicles -> Service Partner

I had a look at that. I'm not able to change anything on there though. It just gives me a phone number to call. It's the same for both of our cars.

Had another look in connected drive, can't see that option for service management. Had 10mins spare so I just update myself using tool32.

Peter-K · 05-23-2016, 01:45 PM

Have a look in "Contacts". I think the number will be found under a generic name like "DEALER" and I believe it can be changed there.

Mattt1 · 05-23-2016, 02:26 PM

I took mine to Peterborough and originally they wanted to charge me for it.

05-23-2016, 09:03 AM	#1
73henny Lieutenant Colonel 501 Rep 1,580 Posts Drives: a lovely new G20 320dx Join Date: Nov 2012 Location: Scotland iTrader: (0)	Changing Your Service number Is it possible to change the number my car has in its 'your service' setting? My car was supplied by Riaz in Watford and it's their number which is displayed, but I'll be getting the car serviced much closer to home. As I understand it the car lets BMW know when it needs serviced and then the dealer who supplies the car then contacts you. __________________ G20 320dx. Every option except a tow bar '20 Subaru XV 2.0. Gone; F30 335dx, F30 330dx, F21 LCI 125d, F48 X1 20dx, F10 520d
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05-23-2016, 09:12 AM	#5
teaston Banned 10995 Rep 32,881 Posts Drives: X3 M40d Join Date: May 2012 Location: The High Seas iTrader: (1)	You don't need to do the above at all on my car! I just went to main menu, vehicle information then press the option button then scroll down to service partner details, then you can change it to any dealership!
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05-23-2016, 09:19 AM	#6
kitster Lieutenant Colonel 541 Rep 1,894 Posts Drives: G31 M Sport Join Date: Oct 2012 Location: London, UK iTrader: (0)	It's one of the tools that comes with ESYS folders. Attached Images
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05-23-2016, 10:36 AM	#11
....,,,,..,,.. General 6734 Rep 20,651 Posts Drives: xxxx Join Date: Dec 2013 Location: xxxx iTrader: (0)	There is a form you fill in at dealership service dept. Nothing complicated, changing it on the car does not notify the new service department. It's rather simple TBH.
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05-23-2016, 11:21 AM	#13
MichaelF10 New Member 3 Rep 20 Posts Drives: F36 430d GC EBII OY Join Date: Jan 2016 Location: Ireland iTrader: (0)	You can do it through the online Connected Drive portal. Settings -> Manage Vehicles -> Service Partner
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05-23-2016, 11:29 AM	#14
G82Dude - 290 Rep 2,598 Posts Drives: M4CMxD Join Date: Dec 2008 Location: Earth iTrader: (0)	Or ask BMW C/S.
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05-23-2016, 12:54 PM	#18
philiper1 Colonel 771 Rep 2,468 Posts Drives: F21 M135i LCI Join Date: Jan 2014 Location: Norfolk iTrader: (1) Garage List 2006 BMW Z4 Coupe [0.00] 2016 BMW M135i [0.00]	Norwich Audi are okay, nothing special! I went to Kings Lynn once and no issues there but that was before their new showroom opened! __________________ Current: F21 M135i Mineral Grey and few options Previous: F30 320i XDrive, E85 2.5i, E21 323i
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05-23-2016, 01:45 PM	#21
Peter-K Private 10 Rep 54 Posts Drives: 220d M Sport Join Date: Aug 2014 Location: North Yorkshire (UK) iTrader: (0)	Have a look in "Contacts". I think the number will be found under a generic name like "DEALER" and I believe it can be changed there.
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05-23-2016, 02:26 PM	#22
Mattt1 Lieutenant 81 Rep 568 Posts Drives: 335d xDrive Join Date: Jan 2014 Location: Lincs iTrader: (0)	I took mine to Peterborough and originally they wanted to charge me for it.
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