Can't login to BMWUSA for 3 days

cfm56d7b · 07-20-2016, 08:01 PM

Very unusual problem.

1. Supply userid / password.
2. Popup appears asking to sign consent to receive electronic communication
3. Press checkbox / click Save
4. Error message (see below in Red appears)

I called BMW NA Customer Service and no one seems to know what to do.

---
To access this website you must read and accept the ESIGN Disclosure Agreement. Thank you.

We apologize but Financial Services functionality is not currently available.

Consent To Receive Electronic Communications (ESIGN DISCLOSURE)
... more text follows ...

cfm56d7b · 07-22-2016, 11:34 AM

Called BMW NA Customer Service. Apparently, they are aware of this problem.

Thank you for writing to BMW of North America, LLC. We are sorry to read that you have been having trouble accessing your My BMW account.

Our web team is aware that there is currently an error with this feature and are working diligently to resolve the issue. We are currently unable to provide an estimated timeline for resolution.

Wires · 07-22-2016, 12:17 PM

Having similar issue trying to get my password reset for the BMW Remote App.

Wires · 07-26-2016, 07:07 PM

Quote:

Originally Posted by Wires

Having similar issue trying to get my password reset for the BMW Remote App.

Turns out my issue is that I'm from Canada! Yup, that crazy place north of the USA border where we wear Daisy Duke cutoffs and penguins serve us beer!

On a serious note, NEVER contact ConnectedDrive if you're from Canada. In a bunch of painful phone calls, they'll delete your account and any record that your car has Connected Drive. That will result in you driving back to your dealership to resubmit (apparently impossible for the agent to do this) to activate your account. Afterwards, you'll need to call them to add your car back.

cfm56d7b · 07-27-2016, 01:44 PM

BMWUSA login works now.

zerreissen · 07-27-2016, 03:26 PM

Quote:

Originally Posted by Wires

Having similar issue trying to get my password reset for the BMW Remote App.

Try using a password that doesn't have any special characters. Even though the form says it supports special characters, for some reason it really doesn't...

Wires · 07-28-2016, 11:17 AM

Quote:

Originally Posted by zerreissen

Try using a password that doesn't have any special characters. Even though the form says it supports special characters, for some reason it really doesn't...

I finally got it resolved. Giant PITA though.

insanecoder · 07-30-2016, 01:50 PM

Great now I cant get in because of the same issue.. can anyone confirm this is happening again?

Form pops up with digital signature.
"We apologize but Financial Services functionality is not currently available"
then jettisons out of the login process

eluded · 07-31-2016, 01:29 AM

Call the one 800 number.

07-20-2016, 08:01 PM	#1
cfm56d7b Lieutenant General 5886 Rep 10,256 Posts Drives: 2017 440i Gran Coupe & 2015 X5 Join Date: Nov 2012 Location: Orange County, CA iTrader: (2)	Can't login to BMWUSA for 3 days Very unusual problem. 1. Supply userid / password. 2. Popup appears asking to sign consent to receive electronic communication 3. Press checkbox / click Save 4. Error message (see below in Red appears) I called BMW NA Customer Service and no one seems to know what to do. --- To access this website you must read and accept the ESIGN Disclosure Agreement. Thank you. We apologize but Financial Services functionality is not currently available. Consent To Receive Electronic Communications (ESIGN DISCLOSURE) ... more text follows ...
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07-22-2016, 11:34 AM	#2
cfm56d7b Lieutenant General 5886 Rep 10,256 Posts Drives: 2017 440i Gran Coupe & 2015 X5 Join Date: Nov 2012 Location: Orange County, CA iTrader: (2)	Called BMW NA Customer Service. Apparently, they are aware of this problem. Thank you for writing to BMW of North America, LLC. We are sorry to read that you have been having trouble accessing your My BMW account. Our web team is aware that there is currently an error with this feature and are working diligently to resolve the issue. We are currently unable to provide an estimated timeline for resolution.
	Appreciate 0 Quote

07-22-2016, 12:17 PM	#3
Wires Brigadier General 1646 Rep 4,877 Posts Drives: 2016 340i xDrive Join Date: Apr 2008 Location: Calgary iTrader: (0)	Having similar issue trying to get my password reset for the BMW Remote App.
	Appreciate 0 Quote

07-27-2016, 01:44 PM	#5
cfm56d7b Lieutenant General 5886 Rep 10,256 Posts Drives: 2017 440i Gran Coupe & 2015 X5 Join Date: Nov 2012 Location: Orange County, CA iTrader: (2)	BMWUSA login works now.
	Appreciate 0 Quote

07-30-2016, 01:50 PM	#8
insanecoder Banned 1412 Rep 3,211 Posts Drives: 340isDrive Join Date: May 2016 Location: East Coast USA iTrader: (0)	Great now I cant get in because of the same issue.. can anyone confirm this is happening again? Form pops up with digital signature. "We apologize but Financial Services functionality is not currently available" then jettisons out of the login process
	Appreciate 0 Quote

07-31-2016, 01:29 AM	#9
eluded 2JZ-GTE 3042 Rep 3,996 Posts Drives: 340 6MT, 50e, others Join Date: Nov 2015 Location: Sofia iTrader: (0)	Call the one 800 number. __________________ A man who views the world the same at 50 as he did at 20 has wasted 30 years of his life.
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