Maintenance Program / Warranty for Canadians who bought in the U.S.

trickydisco · 04-02-2008, 10:19 AM

The car is telling me that i'm due for service (red service trapezoid).
I scrolled through the menu and the items due are: brake fluid and
microfilter.

So....

Where do all of you (who bought in the U.S.) take your cars for
the (free) Maintenance Program?

Have any of you taken your car to Buffalo for maintenance? Thoughts?

Buffalo is close, and I don't mind driving there, but i'm also thinking
that maybe I should be establishing a decent relationship with
BMW Toronto for my eventual warranty claims.

Thanks for your input

benyl · 04-02-2008, 10:38 AM

Maintenance warranty is not honoured by BMW Canada.

I think that after exporting it, you also lose the ability to go to a US dealership for free maintenance.

Joekerr · 04-02-2008, 11:32 AM

I don't think so - I think its still honoured by the US. But yes, it wouldn't be honoured here, unless its actual warranty and not the maintenance program.

kipawariver · 04-03-2008, 06:25 PM

I bought my 335i in the States and have had it serviced in Buffalo when I was visiting St Cathererines. No problem except at the border when I told the female Border Services Officer why I went over to the States and she tried to tell me that the oil change was subject to duty. I went to the office and the girl there looked at me funny and told me no problem--you can leave. SO---moral of the story, you were just having lunch.

MechUT · 04-03-2008, 08:20 PM

LMAO...

The oil change is subject to duty....
.. that's the funniest thing I've heard in a while

Legally speaking, I'd bet she was right too.

sandecker · 04-03-2008, 08:34 PM

Don't we (US importers) get the brakes included in the maintenance program also? That's worth the trip to Buffalo...

islandbimmer · 04-04-2008, 11:24 AM

I have heard we do...lets keep our fingers crossed.

ThinkPink! · 04-11-2008, 03:03 PM

Quote:

Originally Posted by sandecker

Don't we (US importers) get the brakes included in the maintenance program also? That's worth the trip to Buffalo...

Can someone confirm this? ^

The US BMW Maintenance Program covers oil service and fluids, brake pads, brake rotors and wiper blade inserts. Is there a Canadian equivalent to this? Are US-imported cars covered by this?

I don't think it's worth the trip down south for an oil change, but I agree with sandecker, for brakes, a little weekend in Syracuse would be more than welcome.

GAM3OVR85 · 04-11-2008, 07:31 PM

True the US BMWs don't have free maintenance, but my dealer told me when i bring in my car for service, i have to pay then send the bill to BMWNA so they can give me my money back

!!

ThinkPink! · 04-11-2008, 09:02 PM

I know for a fact that warranty is honored in Canada since I too had my fuel pump replaced.

So, can we assume that as of today, none of the US importers has ever brought their car in for brakes at the Cdn dealer yet?

GAM3OVR85 · 04-11-2008, 09:28 PM

Quote:

Originally Posted by ThinkPink!

I know for a fact that warranty is honored in Canada since I too had my fuel pump replaced.

So, can we assume that as of today, none of the US importers has ever brought their car in for brakes at the Cdn dealer yet?

yeah warranty is honored but NOT the maintenance warranty!!
and btw I will ThinkPink from now on

Rossland · 04-13-2008, 11:02 AM

Quote:

Originally Posted by ThinkPink!

I know for a fact that warranty is honored in Canada since I too had my fuel pump replaced.

So, can we assume that as of today, none of the US importers has ever brought their car in for brakes at the Cdn dealer yet?

There is a previous thread:
http://www.e90post.com/forums/showth...light=warranty

Last fall BMWCa has said that they will charge $500. for an "inspection" before they will honour the warranty on US cars. Do they still have this policy?

I don't know about brakes, but I have received new wiper blades from the Buffalo dealer under the US maintenance warranty.

ThinkPink! · 04-13-2008, 11:29 AM

Quote:

Originally Posted by Rossland

Last fall BMWCa has said that they will charge $500. for an "inspection" before they will honour the warranty on US cars. Do they still have this policy?

Yes they do. You have to pay the 500$ extortion fee when they first inspect the car and give you your recall clearance letter.

canada_dude · 04-13-2008, 07:24 PM

According to the dealership around here, the brakes are NOT included, you have to buy this 'additional' car care program. The manufacture warranty only includes warranty and the maintenance is only for the schedule maintenance of your car such as oil and filter changes and spark plugs,etc.

ThinkPink! · 04-13-2008, 11:18 PM

Quote:

Originally Posted by canada_dude

According to the dealership around here, the brakes are NOT included, you have to buy this 'additional' car care program. The manufacture warranty only includes warranty and the maintenance is only for the schedule maintenance of your car such as oil and filter changes and spark plugs,etc.

Thanks for the info!
But what about US dealers?

Let's say I bought my car in the US and then imported it to Canada.
Can I go to the US to get my brakes done, since brakes are included in the US maintenance program?

or...

Can I get my brakes done at the CDN dealer and then ask BMWNA to reimburse the fees?

Oil changes and wiper blades, we don't care.. but a brake job... that might be > $1K.

In any case, once we know the answer, we might have to kill this thread or else BMWNA will create a new policy just to make sure that importers don't profit from these gray zones.

Rossland · 04-14-2008, 04:49 PM

[QUOTE=ThinkPink!;2482953]Thanks for the info!
But what about US dealers?

Let's say I bought my car in the US and then imported it to Canada.
Can I go to the US to get my brakes done, since brakes are included in the US maintenance program?

Yes

or...

Can I get my brakes done at the CDN dealer and then ask BMWNA to reimburse the fees?

maybe, but you are taking a chance that the Cdn dealer wont give your car back until you pay the $500 "inspection" fee

04-02-2008, 10:19 AM	#1
trickydisco First Lieutenant 7 Rep 331 Posts Drives: e90 330i Join Date: Oct 2007 Location: downtown toronto iTrader: (0)	Maintenance Program / Warranty for Canadians who bought in the U.S. The car is telling me that i'm due for service (red service trapezoid). I scrolled through the menu and the items due are: brake fluid and microfilter. So.... Where do all of you (who bought in the U.S.) take your cars for the (free) Maintenance Program? Have any of you taken your car to Buffalo for maintenance? Thoughts? Buffalo is close, and I don't mind driving there, but i'm also thinking that maybe I should be establishing a decent relationship with BMW Toronto for my eventual warranty claims. Thanks for your input __________________ Barrington 2006 330i sedan TiAg 1998 Porsche 911 C2S 1969 Firebird
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04-02-2008, 10:38 AM	#2
benyl Lieutenant 6 Rep 408 Posts Drives: '08 335i, '10 W204 w/m156 Join Date: Nov 2007 Location: Calgary iTrader: (0)	Maintenance warranty is not honoured by BMW Canada. I think that after exporting it, you also lose the ability to go to a US dealership for free maintenance. __________________ E92 335iA, AW on BLK, Al trim, Premium, Nav, 6FL, CA, Sport, PDC, Paddles... W204 C63, OBS on BLK, Carbon Trim, Premium, Performance, Rev Cam, and stock exhaust...
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04-02-2008, 11:32 AM	#3
Joekerr Banned 7939 Rep 1,923 Posts Drives: 2017 Audi S6 Join Date: Jan 2008 Location: Toronto, ON iTrader: (0)	I don't think so - I think its still honoured by the US. But yes, it wouldn't be honoured here, unless its actual warranty and not the maintenance program.
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04-03-2008, 06:25 PM	#4
kipawariver Enlisted Member 0 Rep 40 Posts Drives: '07 E90 MT, ‘17 F15 35d M Join Date: Oct 2007 Location: Up North iTrader: (0)	I bought my 335i in the States and have had it serviced in Buffalo when I was visiting St Cathererines. No problem except at the border when I told the female Border Services Officer why I went over to the States and she tried to tell me that the oil change was subject to duty. I went to the office and the girl there looked at me funny and told me no problem--you can leave. SO---moral of the story, you were just having lunch.
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04-03-2008, 08:20 PM	#5
MechUT Captain 16 Rep 854 Posts Drives: 06 SG 330i Join Date: Apr 2007 Location: Mississauga iTrader: (0) Garage List 2012 BMW 335i [0.00]	LMAO... The oil change is subject to duty.... .. that's the funniest thing I've heard in a while Legally speaking, I'd bet she was right too.
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04-03-2008, 08:34 PM	#6
sandecker Private First Class 44 Rep 187 Posts Drives: LSB M3 Ultimate DCT Join Date: Nov 2007 Location: Toronto iTrader: (0)	Don't we (US importers) get the brakes included in the maintenance program also? That's worth the trip to Buffalo...
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04-04-2008, 11:24 AM	#7
islandbimmer First Lieutenant 16 Rep 346 Posts Drives: 2007 e92 SG Join Date: Feb 2007 Location: Victoria BC Canada iTrader: (1)	I have heard we do...lets keep our fingers crossed.
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04-11-2008, 07:31 PM	#9
GAM3OVR85 Major General 315 Rep 8,050 Posts Drives: E92 M3 Join Date: Aug 2007 Location: Montreal, QC iTrader: (18) Garage List 2008 BMW M3 [0.00] 2010 Sea-Doo RXT-X 260 [9.00] 2007 E92 328i [10.00]	True the US BMWs don't have free maintenance, but my dealer told me when i bring in my car for service, i have to pay then send the bill to BMWNA so they can give me my money back !! __________________ 08 E92 M3/Melbourne Red/6MT/Exec Pack/MDrive/EDC/PDC/19" 220M Mods: VRS Front Lip, HID Angels, KW V3, Stoptech BBK, SS lines, 18" TE37SL, Bastuck Exhaust, MS Air Filter, OEM Aluminum Padels, LED Interior Light 07 E92 328i/Jet Black/Cream Beige Leather/Premium/Step/Heated Seats...check garage!
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04-11-2008, 09:02 PM	#10
ThinkPink! Private First Class 24 Rep 101 Posts Drives: E92 335 Join Date: Jul 2007 Location: Ottawa iTrader: (3)	I know for a fact that warranty is honored in Canada since I too had my fuel pump replaced. So, can we assume that as of today, none of the US importers has ever brought their car in for brakes at the Cdn dealer yet? __________________ Click here to take a look at some of my E90 inspired t-shirts!
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04-13-2008, 07:24 PM	#14
canada_dude Private First Class 2 Rep 135 Posts Drives: 2008 335xi sedan, 2021 Tesla Y Join Date: Mar 2008 Location: Montreal, Canada iTrader: (0)	According to the dealership around here, the brakes are NOT included, you have to buy this 'additional' car care program. The manufacture warranty only includes warranty and the maintenance is only for the schedule maintenance of your car such as oil and filter changes and spark plugs,etc.
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04-14-2008, 04:49 PM	#16
Rossland Second Lieutenant 6 Rep 297 Posts Drives: US 06 330xi Join Date: Oct 2007 Location: Ontario iTrader: (0)	[QUOTE=ThinkPink!;2482953]Thanks for the info! But what about US dealers? Let's say I bought my car in the US and then imported it to Canada. Can I go to the US to get my brakes done, since brakes are included in the US maintenance program? Yes or... Can I get my brakes done at the CDN dealer and then ask BMWNA to reimburse the fees? maybe, but you are taking a chance that the Cdn dealer wont give your car back until you pay the $500 "inspection" fee
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