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Poor Quality of Service
| 03-10-2017, 12:12 PM | #1 |
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Poor Quality of Service
Hi everyone - I was wondering how many of you have had painful dealer exeriences while have your car serviced.
On Feb 14 I took my car in for an oil change as well as to have my spoiler fixed since it was starting to come up. I get my car back with a couple small gouges out of the trunk lid all the way down to the metal, they then take it right away (after an 11 day wait to get the spoiler fixed) to the body shop. I'm so happy to have my car back that I go to wash, wax and seal it when I notice a sizeable scuff of the rear bumper which I tried to buff out to no avail. It's really frustrating to see that whoever was working on my car, or even around it for that matter, was extremely careless. Since I picked my car up at the end of the day the service department was closed and now I am waiting for my SA to get back to me. What a pain in the ass...  Will try to post pictures but my phone is not letting me
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| 03-10-2017, 12:32 PM | #3 |
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Picture one
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| 03-10-2017, 12:33 PM | #4 |
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Other scuff found
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| 03-10-2017, 04:53 PM | #5 |
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I hate letting my cars out of my sight..no one is going to care for it like the owner. You'd think dealership employees would care, but they only do if they get caught.
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| 03-10-2017, 05:35 PM | #7 | |
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This ^^^ . |
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| 03-10-2017, 05:47 PM | #8 |
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Sorry about that OP
You should file a formal complaint
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| 03-10-2017, 06:11 PM | #9 |
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Definitely complain. That is unacceptable. They better make it right and give you a cushy loaner in the meantime.
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| 03-10-2017, 07:45 PM | #10 |
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Sorry to hear this, sadly it's up the integrity of the Dealer at this point. They either own it and take care of you or they balk and things maybe get ugly. Going to be hard to "prove" they did it if it should come to that. Makes me understand that the casual walk around I always do before accepting my car back from service is NOT good enough. Best of luck to you, I sure hope they make it right!
edit: If things do get ugly don't forget the Ombudsman at BMW CCA, situations like this are why they exist. #515344
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| 03-10-2017, 08:53 PM | #11 |
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Thanks everyone, the car will be repainted next week. I just miss driving my car!
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| 03-17-2017, 05:23 AM | #14 | |
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