BMW Connecteddrive Store

woody320 · 10-26-2017, 02:11 PM

I have been trying to buy a software feature from the Connecteddrive store for almost a week.
I have tried to buy it from my PC and directly from the car. Each purchase attempt resulted in an error. The item was clearly marked as available for my VIN.

So I contacted Connecteddrive support.

I might as well have saved my breath. What a complete waste of time. I have had the run around, everything from "oh we will sort it and buy it for you" to "Germany is looking into it"

No feedback, no updates.

Today after 1 week I went for the umpteenth time on the site and as well as the item I wanted the new BMW Connected + was shown as a trial. So I bought both and the purchase went through.

That was at 0800 today. I received update text messages that both items are available in your car within 5 mins of the purchase. Despite doing a services update several times still no update!

Oh and support still have made no contact.

Is this as good as it gets?

jonesdg4 · 10-26-2017, 03:33 PM

Sure is! What is connected drive plus?

woody320 · 10-26-2017, 04:11 PM

Connected + is an enhanced link between car and mobile.

jonesdg4 · 10-26-2017, 04:50 PM

So I’ve got connected drive but not the plus. What added functionality does the ‘plus’ give you?

Soul_Glo · 10-26-2017, 10:37 PM

I find the connected drive store support to be quite poor. We were not really using it on the 320d so I did not renew it. Then I realised you cannot locate the car without subscribing. While I was on the store page there was a personalised offer for BMW online. I think it was 99p for a month trial. Could not put the purchase through. Zero support from the customer number. Been more than 3 weeks since they said they would look into it.

10-26-2017, 02:11 PM	#1
woody320 Second Lieutenant 117 Rep 286 Posts Drives: G20 330e M Sport Join Date: Jun 2013 Location: UK iTrader: (0)	BMW Connecteddrive Store I have been trying to buy a software feature from the Connecteddrive store for almost a week. I have tried to buy it from my PC and directly from the car. Each purchase attempt resulted in an error. The item was clearly marked as available for my VIN. So I contacted Connecteddrive support. I might as well have saved my breath. What a complete waste of time. I have had the run around, everything from "oh we will sort it and buy it for you" to "Germany is looking into it" No feedback, no updates. Today after 1 week I went for the umpteenth time on the site and as well as the item I wanted the new BMW Connected + was shown as a trial. So I bought both and the purchase went through. That was at 0800 today. I received update text messages that both items are available in your car within 5 mins of the purchase. Despite doing a services update several times still no update! Oh and support still have made no contact. Is this as good as it gets?
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10-26-2017, 03:33 PM	#2
jonesdg4 Second Lieutenant 69 Rep 213 Posts Drives: F33 - 2016 M-Sport 420d Auto Join Date: Sep 2007 Location: UK iTrader: (0)	Sure is! What is connected drive plus?
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10-26-2017, 04:11 PM	#3
woody320 Second Lieutenant 117 Rep 286 Posts Drives: G20 330e M Sport Join Date: Jun 2013 Location: UK iTrader: (0)	Connected + is an enhanced link between car and mobile.
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10-26-2017, 04:50 PM	#4
jonesdg4 Second Lieutenant 69 Rep 213 Posts Drives: F33 - 2016 M-Sport 420d Auto Join Date: Sep 2007 Location: UK iTrader: (0)	So I’ve got connected drive but not the plus. What added functionality does the ‘plus’ give you?
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10-26-2017, 10:37 PM	#5
Soul_Glo Major General 13347 Rep 7,484 Posts Drives: G20 Join Date: May 2013 Location: Manhattan, NYC iTrader: (1)	I find the connected drive store support to be quite poor. We were not really using it on the 320d so I did not renew it. Then I realised you cannot locate the car without subscribing. While I was on the store page there was a personalised offer for BMW online. I think it was 99p for a month trial. Could not put the purchase through. Zero support from the customer number. Been more than 3 weeks since they said they would look into it.
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