Problem with connected/online services

DaveA · 03-10-2018, 08:52 AM

I am having an intermittent problem with online/connected services being unavailable (RTTI, weather etc etc).... the traffic defaults to TMC and online services like weather say "no connection" or "not available".

As far as I can make out this is not a problem with my account (CD name and password ok) nor the app end of things. This is, as fsr as I can see, a break in the car connecting to the servers. Like a dropped line that does not reconnect.

I have no error/failure messages other than that.

But I cannot manually log in (times out).

First time, it reconnected the next day. This time, the last communication from the car was when I locked it on the 7th March and it sent the signal to the server to update its status.

I wondered if it might be the sim card in the car (where is it?)... but why randomly drop during the night..?

I did wonder if there might have been outside interference with the link..? The problem occurred both tines now after having been parked in the same place (but not always when parked in that place..)...

Any thoughts/advice on what this might be and possible solutions most appreciated.

Thanks.

Spacer · 03-10-2018, 09:24 AM

I’ve had the same thing for two or three days now :-(

454697819 · 03-10-2018, 10:18 AM

I called BMW - masssive issue known to them at the moment - BMW Germany o to it apparently - I imagine someone hasn't paid the 4g data bill :-)

DaveA · 03-10-2018, 11:32 AM

Thanks for the feedback... Well, at least it's not just me... And although the app on my phone is logging in, and appears to be working ok, it strikes me that the route planning information it is using is out of date (there was a big blockage on normal route the other day and the app planner still wants to route me around it... )...

DaveA · 03-10-2018, 06:45 PM

Funnily enough, mine came back online for a period tonight (about 7.30 through 8.30) and then dropped off the network again, not recovering the connection as of writing...

It's a pain in the proverbial's, whatever it is...

DaveA · 03-11-2018, 03:17 AM

Quick update... The car is still not connecting to the online services this morning... Can anybody else shed further light on how widespread the issue is (I am assuming that it is affecting a sample of vehicles rather than a complete outage)..?

454697819 · 03-11-2018, 05:25 AM

My understanding it's a significant outage across the network - expect ring a call back at some point to confirm how and when it will be resolved!

DaveA · 03-11-2018, 05:27 AM

Quote:

Originally Posted by 454697819

I called BMW - masssive issue known to them at the moment - BMW Germany o to it apparently - I imagine someone hasn't paid the 4g data bill :-)

Thanks for that... I gave them a call, also... I'll share anything I learn into the thread, also...

BMW customer services in the UK are now listing down details of those impacted, for raising this a group thing... I suggest that anybody having problems give them a call and get your details down...

MackM4Comp · 03-11-2018, 12:26 PM

I’m also having issues but I thought it was because it was a brand new car and just registered, what phone number is best to contact them on?

Oompah · 03-11-2018, 01:35 PM

Drama. We cannot check the fuel level! We don't remember where we parked our cars! How very dare you BMW! We protest! 🏆

454697819 · 03-11-2018, 01:53 PM

Quote:

Originally Posted by thelowkick

Drama. We cannot check the fuel level! We don't remember where we parked our cars! How very dare you BMW! We protest! 🏆

Add all online services are down no music no rtti etc!

NanasBack · 03-11-2018, 01:55 PM

I started having issues with Online Music.
It's been down for a while and now says I'm not registered.
But now I've realised, the free Deezer subscription was for 12months.

It was registered on the 4th March 2017 so the freebees expired.

It's £160 per annum to renew, so they can stuff that.

The other Connected /Online services seem ok.

Spacer · 03-11-2018, 02:26 PM

Yep, I’ll have to call. No RTTI, no apps. Nothing! My friend’s 340i is fine, oddly. I’m on ID5, and she’s ID6, so don’t know if that makes a difference.

cliveywolves · 03-11-2018, 02:55 PM

Yeah all mine down, nothing that's connected drive or online is down, can't even use Deezer App..

Brobbo · 03-12-2018, 04:41 AM

Quote:

Originally Posted by cliveywolves

Yeah all mine down, nothing that's connected drive or online is down, can't even use Deezer App..

same here mate, done the app support and its saying BMW services unavailable

Spacer · 03-12-2018, 09:56 AM

Mine was back this morning, on my commute to work. It all appeared normal. I’ll check tonight to see if it’s stayed working.

Spacer · 03-13-2018, 05:51 AM

That didn’t last long. Down again.

Spacer · 03-13-2018, 05:46 PM

And my Dad has lost it on a G30. Seems pretty widespread. A rubbish service for something we’ve all paid good money for. I haven’t had it for any length of time for over a week.

DaveA · 03-13-2018, 08:01 PM

Quote:

Originally Posted by Spacer

That didnÂ’t last long. Down again.

Yeah... I got mine back for about an hour on Saturday night and then it dropped again... was not back when I last checked...

When this is all over, I'll be asking for an extension to my service length to compensate...

bmnut · 03-14-2018, 03:41 AM

Quote:

Originally Posted by Spacer

Yep, I’ll have to call. No RTTI, no apps. Nothing! My friend’s 340i is fine, oddly. I’m on ID5, and she’s ID6, so don’t know if that makes a difference.

Nope!....I'm ID6 and mine's still bollocksed too!

bmnut · 03-14-2018, 03:43 AM

Quote:

Originally Posted by DaveA

Yeah... I got mine back for about an hour on Saturday night and then it dropped again... was not back when I last checked...

When this is all over, I'll be asking for an extension to my service length to compensate...

Exactly what I was thinking too mate!

Ti Rich · 03-14-2018, 01:01 PM

Same issues here. Dropped into BMW and they said an update is available from www.bmw.com/update, try that first.

Downloaded it and it's older than the version I already have!

I am on ID6.

03-10-2018, 08:52 AM	#1
DaveA Brigadier General 1878 Rep 3,432 Posts Drives: BMW M135i xDrive Join Date: May 2013 Location: Teesside iTrader: (0)	Problem with connected/online services - any help/advice appreciated. I am having an intermittent problem with online/connected services being unavailable (RTTI, weather etc etc).... the traffic defaults to TMC and online services like weather say "no connection" or "not available". As far as I can make out this is not a problem with my account (CD name and password ok) nor the app end of things. This is, as fsr as I can see, a break in the car connecting to the servers. Like a dropped line that does not reconnect. I have no error/failure messages other than that. But I cannot manually log in (times out). First time, it reconnected the next day. This time, the last communication from the car was when I locked it on the 7th March and it sent the signal to the server to update its status. I wondered if it might be the sim card in the car (where is it?)... but why randomly drop during the night..? I did wonder if there might have been outside interference with the link..? The problem occurred both tines now after having been parked in the same place (but not always when parked in that place..)... Any thoughts/advice on what this might be and possible solutions most appreciated. Thanks. __________________ CAR HISTORY - Golf GTI 245 - F30 340i M Sport - F30 330d M Sport MPPK - F30 320d Sport - 997 Gen2 GT3 - 987 Cayman S - 986 Boxster S - Ibiza Cupra - Polo 16v - E30 M3 (Official GB import) - Integra 16v - Mk2 Polo S - Mk1 Golf C
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03-10-2018, 09:24 AM	#2
Spacer First Lieutenant 74 Rep 378 Posts Drives: M135i, becoming an X3! Join Date: Jul 2006 Location: UK iTrader: (0) Garage List 2003 E46 330ci Sport [0.00]	I’ve had the same thing for two or three days now :-(
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03-10-2018, 10:18 AM	#3
454697819 Lieutenant 313 Rep 570 Posts Drives: F31 335D XD Join Date: Jun 2017 Location: Suffolk iTrader: (0)	I called BMW - masssive issue known to them at the moment - BMW Germany o to it apparently - I imagine someone hasn't paid the 4g data bill :-)
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03-10-2018, 11:32 AM	#4
DaveA Brigadier General 1878 Rep 3,432 Posts Drives: BMW M135i xDrive Join Date: May 2013 Location: Teesside iTrader: (0)	Thanks for the feedback... Well, at least it's not just me... And although the app on my phone is logging in, and appears to be working ok, it strikes me that the route planning information it is using is out of date (there was a big blockage on normal route the other day and the app planner still wants to route me around it... )... __________________ CAR HISTORY - Golf GTI 245 - F30 340i M Sport - F30 330d M Sport MPPK - F30 320d Sport - 997 Gen2 GT3 - 987 Cayman S - 986 Boxster S - Ibiza Cupra - Polo 16v - E30 M3 (Official GB import) - Integra 16v - Mk2 Polo S - Mk1 Golf C
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03-10-2018, 06:45 PM	#5
DaveA Brigadier General 1878 Rep 3,432 Posts Drives: BMW M135i xDrive Join Date: May 2013 Location: Teesside iTrader: (0)	Funnily enough, mine came back online for a period tonight (about 7.30 through 8.30) and then dropped off the network again, not recovering the connection as of writing... It's a pain in the proverbial's, whatever it is... __________________ CAR HISTORY - Golf GTI 245 - F30 340i M Sport - F30 330d M Sport MPPK - F30 320d Sport - 997 Gen2 GT3 - 987 Cayman S - 986 Boxster S - Ibiza Cupra - Polo 16v - E30 M3 (Official GB import) - Integra 16v - Mk2 Polo S - Mk1 Golf C
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03-11-2018, 03:17 AM	#6
DaveA Brigadier General 1878 Rep 3,432 Posts Drives: BMW M135i xDrive Join Date: May 2013 Location: Teesside iTrader: (0)	Quick update... The car is still not connecting to the online services this morning... Can anybody else shed further light on how widespread the issue is (I am assuming that it is affecting a sample of vehicles rather than a complete outage)..? __________________ CAR HISTORY - Golf GTI 245 - F30 340i M Sport - F30 330d M Sport MPPK - F30 320d Sport - 997 Gen2 GT3 - 987 Cayman S - 986 Boxster S - Ibiza Cupra - Polo 16v - E30 M3 (Official GB import) - Integra 16v - Mk2 Polo S - Mk1 Golf C
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03-11-2018, 05:25 AM	#7
454697819 Lieutenant 313 Rep 570 Posts Drives: F31 335D XD Join Date: Jun 2017 Location: Suffolk iTrader: (0)	My understanding it's a significant outage across the network - expect ring a call back at some point to confirm how and when it will be resolved!
	Appreciate 1 DaveA1877.50 Quote

03-11-2018, 12:26 PM	#9
MackM4Comp Private First Class 62 Rep 163 Posts Drives: M4 Competition Pack Join Date: Feb 2018 Location: UK iTrader: (0)	I’m also having issues but I thought it was because it was a brand new car and just registered, what phone number is best to contact them on?
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03-11-2018, 01:35 PM	#10
Oompah Second Lieutenant 90 Rep 227 Posts Drives: M5 Join Date: May 2016 Location: London iTrader: (0)	Drama. We cannot check the fuel level! We don't remember where we parked our cars! How very dare you BMW! We protest! 🏆
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03-11-2018, 01:55 PM	#12
NanasBack Lieutenant 200 Rep 542 Posts Drives: EB 335 oil burner Join Date: Aug 2017 Location: Staffs, UK iTrader: (0)	I started having issues with Online Music. It's been down for a while and now says I'm not registered. But now I've realised, the free Deezer subscription was for 12months. It was registered on the 4th March 2017 so the freebees expired. It's £160 per annum to renew, so they can stuff that. The other Connected /Online services seem ok. __________________ 335d xDrive
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03-11-2018, 02:26 PM	#13
Spacer First Lieutenant 74 Rep 378 Posts Drives: M135i, becoming an X3! Join Date: Jul 2006 Location: UK iTrader: (0) Garage List 2003 E46 330ci Sport [0.00]	Yep, I’ll have to call. No RTTI, no apps. Nothing! My friend’s 340i is fine, oddly. I’m on ID5, and she’s ID6, so don’t know if that makes a difference.
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03-11-2018, 02:55 PM	#14
cliveywolves Second Lieutenant 37 Rep 270 Posts Drives: 330e M Sport Plus Edition 2020 Join Date: Feb 2008 Location: UK iTrader: (0)	Yeah all mine down, nothing that's connected drive or online is down, can't even use Deezer App..
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03-12-2018, 09:56 AM	#16
Spacer First Lieutenant 74 Rep 378 Posts Drives: M135i, becoming an X3! Join Date: Jul 2006 Location: UK iTrader: (0) Garage List 2003 E46 330ci Sport [0.00]	Mine was back this morning, on my commute to work. It all appeared normal. I’ll check tonight to see if it’s stayed working.
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03-13-2018, 05:51 AM	#17
Spacer First Lieutenant 74 Rep 378 Posts Drives: M135i, becoming an X3! Join Date: Jul 2006 Location: UK iTrader: (0) Garage List 2003 E46 330ci Sport [0.00]	That didn’t last long. Down again.
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03-13-2018, 05:46 PM	#18
Spacer First Lieutenant 74 Rep 378 Posts Drives: M135i, becoming an X3! Join Date: Jul 2006 Location: UK iTrader: (0) Garage List 2003 E46 330ci Sport [0.00]	And my Dad has lost it on a G30. Seems pretty widespread. A rubbish service for something we’ve all paid good money for. I haven’t had it for any length of time for over a week.
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03-14-2018, 01:01 PM	#22
Ti Rich Major 310 Rep 1,314 Posts Drives: Porsche Macan S D Join Date: Jan 2008 Location: Dudley, West Midlands, UK iTrader: (0)	Same issues here. Dropped into BMW and they said an update is available from www.bmw.com/update, try that first. Downloaded it and it's older than the version I already have! I am on ID6.
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