[Tribalpinoy911]

I'll be bringing car to the dealership under warranty for an issue with creaking from the passenger area. Question is does the dealer pull a carfax on the vehicle? Or some sort of history report? Secondly how do you guys successfully get your complaints resolved under warranty? Any tips and tricks?

Appreciate it!

[SBM1206]

I don't understand what carfax has to do with all this.

You bring your car in, you tell the SA that there is a creaking sound and tell them that you would like this to be fixed. They go and fix it.
They may ask for details, etc. but as long as the sound is reproducible and they agree that it is present they will try to fix it and probably will fix it.

[Tribalpinoy911]

Oh idk say there was damaged reported to the front bumper and you state the front parking sensor doesn't work..

[Kailec]

To my knowledge they don't pull Carfax report, but warranty covers stuff that should work but doesn't, through no fault of your own. If you state the PDC doesn't work, but it's obvious your bumper is damaged, I doubt they would cover it. Your bumper won't crack spontaneously without you doing anything, so it means you did something to it. In that context it would be insurance that would need to cover cost. If your PDC doesn't work and your car is in perfect condition, I don't see why they wouldn't cover it.

[Tribalpinoy911]

Originally Posted by Kailec

To my knowledge they don't pull Carfax report, but warranty covers stuff that should work but doesn't, through no fault of your own. If you state the PDC doesn't work, but it's obvious your bumper is damaged, I doubt they would cover it. Your bumper won't crack spontaneously without you doing anything, so it means you did something to it. In that context it would be insurance that would need to cover cost. If your PDC doesn't work and your car is in perfect condition, I don't see why they wouldn't cover it.

Thanks for the thoughtful reply. Bumper has no damage anymore its been cleared. As for the rear passenger creaking noise, I did vinyl wrap my chrome trim black. My concern is maybe they'll state that is the issue. Which clearly is not. Everyone on this forum thats had the issue knows its the inner door seal. Some issues through dealer resolved with complete seal replacements, gumni fledge and some combination of dealer applied tape.

[Kailec]

Originally Posted by Tribalpinoy911

Thanks for the thoughtful reply. Bumper has no damage anymore its been cleared. As for the rear passenger creaking noise, I did vinyl wrap my chrome trim black. My concern is maybe they'll state that is the issue. Which clearly is not. Everyone on this forum thats had the issue knows its the inner door seal. Some issues through dealer resolved with complete seal replacements, gumni fledge and some combination of dealer applied tape.

Hard to say and everyone's experience will be different. That being said I don't know how vinyl wrap could be stated as a cause for creaking so I think you're good.

[Tribalpinoy911]

I hope they take my word when I explain what I know it to be, but lets stop that dream right now. Chances are they'll lube it or whatever and it'll return after a few days in which ill have to drive back wait a month for an open appt on a Saturday etc etc.

I think all door seals need replaced car only has 23k miles but the wind noise at highway speeds is unacceptable. I've driven another F34 same age/miles/ tirewheel setup and its noticeably quieter at highway speeds.

[IK6SPEED]

Originally Posted by Tribalpinoy911

Thanks for the thoughtful reply. Bumper has no damage anymore its been cleared.

As they have to pull bumper to get to PDC, if you don’t think they can see bumper has been repainted, you are fooling yourself.

[Tribalpinoy911]

Originally Posted by IK6SPEED

As they have to pull bumper to get to PDC, if you don't think they can see bumper has been repainted, you are fooling yourself.

Ah, excellent observation.

[cfm56d7b]

Was the bumper repaired while you owned the vehicle? if yes - the repair bill of materials should include a line item with PDC sensor (if it was also damaged). In this case, PDC sensor would be covered by the repair warranty. Very interested in your experience. Please post an update after the dealer visit.

[jmg]

Originally Posted by Tribalpinoy911

Thanks for the thoughtful reply. Bumper has no damage anymore its been cleared. As for the rear passenger creaking noise, I did vinyl wrap my chrome trim black. My concern is maybe they'll state that is the issue. Which clearly is not. Everyone on this forum thats had the issue knows its the inner door seal. Some issues through dealer resolved with complete seal replacements, gumni fledge and some combination of dealer applied tape.

Just bring it in and find out. We can spin dealership yarns all day and it will make naught a difference in your situation.

[Tribalpinoy911]

Originally Posted by jmg

Just bring it in and find out. We can spin dealership yarns all day and it will make naught a difference in your situation.

Sheesh. Patience my friend I have to wait another week for the appointment.

[jmg]

Originally Posted by Tribalpinoy911

Sheesh. Patience my friend I have to wait another week for the appointment.

Sorry didn't mean to come off as being short. Creeks and squeaks are often difficult to diagnose even in person. You can drive yourself crazy thinking about all the things it could be and how to solve it. FYI my car was in the dealership for a week while they tracked it down. Took the rear shelf completely apart etc. found out it was somewhere in the floor under the car. They fixed it, but it took awhile. I was persistent but patient. I had a great SA that wouldn't let the car leave without a through job that thankfully in this eliminated the noise.

[Tribalpinoy911]

Originally Posted by jmg

Sorry didn't mean to come off as being short. Creeks and squeaks are often difficult to diagnose even in person. You can drive yourself crazy thinking about all the things it could be and how to solve it. FYI my car was in the dealership for a week while they tracked it down. Took the rear shelf completely apart etc. found out it was somewhere in the floor under the car. They fixed it, but it took awhile. I was persistent but patient. I had a great SA that wouldn't let the car leave without a through job that thankfully in this eliminated the noise.

I can only hope to get an SA like yours. Hopefully I can leave it with them if it doesn't get resolved right after the first try so that they can give me a loaner.

[jmg]

Originally Posted by Tribalpinoy911

I can only hope to get an SA like yours. Hopefully I can leave it with them if it doesn't get resolved right after the first try so that they can give me a loaner.

FYI at my dealership you can call the evening prior to your appointment and reserve a specific loaner. So long as you had already made an appointment and requested a loaner. They had a nice 440i GC waiting for me!

[Kailec]

I don't know if this is a Canadian thing, but here they do not provide loaners if you didn't buy your car from the dealership doing the service. It's annoying because you're being penalized for buying your car somewhere else.

[IK6SPEED]

Originally Posted by Kailec

I don't know if this is a Canadian thing, but here they do not provide loaners if you didn't buy your car from the dealership doing the service. It's annoying because you're being penalized for buying your car somewhere else.

Actually, even the Dealership you purchased is not legally required to give you a loaner car. It’s a “courtesy”.

Service at another Dealership is certainly not required, but is certainly wise if they want you bringing in your Bimmer for service there. However, I find they are less likely to provide a BMW (instead, some Enterprise POS Rental) for you if they do provide a loaner.

And if you go in without an appointment, all bets are off at any Dealership.

[Kailec]

Originally Posted by IK6SPEED

Actually, even the Dealership you purchased is not legally required to give you a loaner car. It’s a “courtesy”.

Service at another Dealership is certainly not required, but is certainly wise if they want you bringing in your Bimmer for service there. However, I find they are less likely to provide a BMW (instead, some Enterprise POS Rental) for you if they do provide a loaner.

And if you go in without an appointment, all bets are off at any Dealership.

I'm sure they're not legally required to. But when I come in for warranty work that will take longer and I have an appointment, I just find it annoying the I had to have bought the car from the same dealership. One even told me that they only give them out from Monday TO Thursday. Though I don't want to ever be in for repairs if possible, the few times I've been in I was kinda looking forward to getting a loaner for a car I don't own so I could test drive it. No dice so far.