Connected Apps

roadkillrob · 12-31-2018, 10:18 AM

Decided to take a stab at connected apps fix - talked to Genius and they said it is widespread and known on the G05's - they tried the basic update and reboot and then said to call the dealership and specifically have them open a Puma case for telematics is what they are asking people to do which will open a case with BMWNA and track it to hopefully resolution.

He said it affects all the apps, news, weather etc, send destination to car and possibly the wifi hotspot will not work either.

joeruby1 · 12-31-2018, 10:24 AM

Quote:

Originally Posted by roadkillrob

Decided to take a stab at connected apps fix - talked to Genius and they said it is widespread and known on the G05's - they tried the basic update and reboot and then said to call the dealership and specifically have them open a Puma case for telematics is what they are asking people to do which will open a case with BMWNA and track it to hopefully resolution.

He said it affects all the apps, news, weather etc, send destination to car and possibly the wifi hotspot will not work either.

having the same issue, emailed dealer this morning waiting for response

roadkillrob · 12-31-2018, 10:39 AM

I have to go get my inspection sticker so will see if they will open a Puma case on it and will report back later today.

salfeet84 · 12-31-2018, 10:40 AM

I'm having the same issue.. no apps and won't even let me login to my driver profile anymore... car has been at dealership since Friday... will update u guys if my dealer tells me anything today...

PS I already had an "escalated ticket" with BMWNA and they emailed Friday basically telling me to take it to the dealer

roadkillrob · 12-31-2018, 01:09 PM

I can login to my profile that works for me and other communication, all the connected app stuff like remote start works, just no apps and no send to car stuff. Talked to my SA and she said they had another one same issues they are working on, to open a PUMA case they have to run it through the shop and would have taken an hour, so declined that for now as they had another one already in the system and will keep me up to date on it if they get it working.

lumpydog · 12-31-2018, 02:59 PM

Quote:

Originally Posted by roadkillrob

I can login to my profile that works for me and other communication, all the connected app stuff like remote start works, just no apps and no send to car stuff. Talked to my SA and she said they had another one same issues they are working on, to open a PUMA case they have to run it through the shop and would have taken an hour, so declined that for now as they had another one already in the system and will keep me up to date on it if they get it working.

I'll do the same with my CA. I also tripped over send destination bug today... no dice. The more people raise these issues (vs sitting and seeing what happens) the faster this stuff will get addressed.

One thing I'm not doing at this point is bringing my car in - I'm having way too much fun driving it!

TK421BMW · 01-02-2019, 01:47 PM

I just came from meeting with my "genius". We called the Genius help line and they said they weren't aware of any known issues with apps not showing up. The Genius my Genius called just had us do the apps update but no luck.

Supposedly there's a case open and the mother ship will get back to me at some point. Maybe... Grrrrr...

ven7782 · 01-02-2019, 02:22 PM

Course of action is to:

a) Call a BMW Genius and see if they can resolve: 844-443-6487

b) Call or email your CA/Sales Person and ask them to open a PUMA Case on your behalf if "a" doesn't work.

JackJack1 · 01-02-2019, 03:14 PM

Just called the 'Genius' line and got a similar response (update then reboot). Will be interesting if anyone gets it fixed at the dealer..

ERDRFF · 01-02-2019, 08:42 PM

Oh thank goodness I'm not the only one. It's so irritating especially since it affects CarPlay and listening to Apple Music. I hope a fix comes soon. Going to take my X5 to the dealer in the AM to see if they can fix it.

salfeet84 · 01-02-2019, 09:13 PM

My car has been at the dealership since Friday for this same issue of no apps and I can't even login to my driver profile anymore, they updated the software then hard reset it, then spent all day today with BMWNA emailing and talking and just when we thought we had it solved it still wouldn't log me in, so my CA called it a day and will go at it again tomorrow. Will update u guys if anything happens tomorrow

lumpydog · 01-02-2019, 09:18 PM

Quote:

Originally Posted by salfeet84

My car has been at the dealership since Friday for this same issue of no apps and I can't even login to my driver profile anymore, they updated the software then hard reset it, then spent all day today with BMWNA emailing and talking and just when we thought we had it solved it still wouldn't log me in, so my CA called it a day and will go at it again tomorrow. Will update u guys if anything happens tomorrow

You are a pioneer amigo. Thank you for pushing the cause forward!

magna6882 · 01-02-2019, 10:39 PM

Quote:

Originally Posted by ERDRFF

Oh thank goodness I'm not the only one. It's so irritating especially since it affects CarPlay and listening to Apple Music. I hope a fix comes soon. Going to take my X5 to the dealer in the AM to see if they can fix it.

I only have two apps but everything else seems to work. I found the dealer didnt bluetooth my phone correctly so i disconnected and reconnected with the carplay and it works fine now. I have not reboot anything.

salfeet84 · 01-04-2019, 04:59 PM

Quote:

Originally Posted by lumpydog

Quote:

Originally Posted by salfeet84

My car has been at the dealership since Friday for this same issue of no apps and I can't even login to my driver profile anymore, they updated the software then hard reset it, then spent all day today with BMWNA emailing and talking and just when we thought we had it solved it still wouldn't log me in, so my CA called it a day and will go at it again tomorrow. Will update u guys if anything happens tomorrow

You are a pioneer amigo. Thank you for pushing the cause forward!

Just picked up my car after being at the dealership for a week, I'm able to login to my profile finally (BMWNA had to remotely login to the car and do a super had reset apparently), and my software was updated to .49, and now all the apps and bmw store are showing up FINALLY, never saw these since taking delivery 12/14... the only thing not working is iphone app functions now but I saw a different thread about all this and supposedly to be fixed in 1-3 days.. so I'm just glad to pick the car up

roadkillrob · 01-04-2019, 07:14 PM

Quote:

Originally Posted by salfeet84

Just picked up my car after being at the dealership for a week, I'm able to login to my profile finally (BMWNA had to remotely login to the car and do a super had reset apparently), and my software was updated to .49, and now all the apps and bmw store are showing up FINALLY, never saw these since taking delivery 12/14... the only thing not working is iphone app functions now but I saw a different thread about all this and supposedly to be fixed in 1-3 days.. so I'm just glad to pick the car up

Others posted it started working, so I did the update software and manual reset of idrive and now mine all loaded and are working fine first time they have ever worked - seems BMW has fixed something!

mnewnam · 01-04-2019, 09:21 PM

BMW definitely fixed something... I got a notification of new services and they all showed up.

salfeet84 · 01-04-2019, 09:49 PM

Quote:

Originally Posted by roadkillrob

Quote:

Originally Posted by salfeet84

Just picked up my car after being at the dealership for a week, I'm able to login to my profile finally (BMWNA had to remotely login to the car and do a super had reset apparently), and my software was updated to .49, and now all the apps and bmw store are showing up FINALLY, never saw these since taking delivery 12/14... the only thing not working is iphone app functions now but I saw a different thread about all this and supposedly to be fixed in 1-3 days.. so I'm just glad to pick the car up

Others posted it started working, so I did the update software and manual reset of idrive and now mine all loaded and are working fine first time they have ever worked - seems BMW has fixed something!

Did u do update software from car or at dealership?

lumpydog · 01-04-2019, 09:53 PM

Quote:

Originally Posted by salfeet84

Did u do update software from car or at dealership?

I updated from the car today and the Apps fix came through. Seems like others have been doing so as well.

lumpydog · 01-05-2019, 11:33 AM

Just tested sending a destination to my X5 - works as well now

TechCTU · 01-05-2019, 11:37 AM

Glad to hear things are getting fixed.

Lmoney783 · 01-05-2019, 05:13 PM

Are you guys seeing you are able to remote start or even send the horn note to the car with the app? Mine hasn’t worked in 24 hours

salfeet84 · 01-05-2019, 05:31 PM

Quote:

Originally Posted by Lmoney783

Are you guys seeing you are able to remote start or even send the horn note to the car with the app? Mine hasn’t worked in 24 hours

Nope, it's been down for almost 2 days now...

12-31-2018, 10:18 AM	#1
roadkillrob Major General 863 Rep 5,448 Posts Drives: 08 335i,22 X3M, 2012 C63 Black Join Date: Jul 2007 Location: Boston iTrader: (15)	Connected Apps Decided to take a stab at connected apps fix - talked to Genius and they said it is widespread and known on the G05's - they tried the basic update and reboot and then said to call the dealership and specifically have them open a Puma case for telematics is what they are asking people to do which will open a case with BMWNA and track it to hopefully resolution. He said it affects all the apps, news, weather etc, send destination to car and possibly the wifi hotspot will not work either. __________________ 2022 X3M Brooklyn Grey 2008 E93 335i FBO 2012 Mercedes C63 Black Series Alanite Grey
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12-31-2018, 10:39 AM	#3
roadkillrob Major General 863 Rep 5,448 Posts Drives: 08 335i,22 X3M, 2012 C63 Black Join Date: Jul 2007 Location: Boston iTrader: (15)	I have to go get my inspection sticker so will see if they will open a Puma case on it and will report back later today. __________________ 2022 X3M Brooklyn Grey 2008 E93 335i FBO 2012 Mercedes C63 Black Series Alanite Grey
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12-31-2018, 10:40 AM	#4
salfeet84 Lieutenant 309 Rep 579 Posts Drives: 2024 X7 M60i Join Date: Nov 2018 Location: USA iTrader: (0)	I'm having the same issue.. no apps and won't even let me login to my driver profile anymore... car has been at dealership since Friday... will update u guys if my dealer tells me anything today... PS I already had an "escalated ticket" with BMWNA and they emailed Friday basically telling me to take it to the dealer
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12-31-2018, 01:09 PM	#5
roadkillrob Major General 863 Rep 5,448 Posts Drives: 08 335i,22 X3M, 2012 C63 Black Join Date: Jul 2007 Location: Boston iTrader: (15)	I can login to my profile that works for me and other communication, all the connected app stuff like remote start works, just no apps and no send to car stuff. Talked to my SA and she said they had another one same issues they are working on, to open a PUMA case they have to run it through the shop and would have taken an hour, so declined that for now as they had another one already in the system and will keep me up to date on it if they get it working. __________________ 2022 X3M Brooklyn Grey 2008 E93 335i FBO 2012 Mercedes C63 Black Series Alanite Grey
	Appreciate 0 Quote

01-02-2019, 01:47 PM	#7
TK421BMW First Lieutenant 114 Rep 325 Posts Drives: BMW 328, X5, Z4 Join Date: Jul 2018 Location: Minnesota iTrader: (0)	I just came from meeting with my "genius". We called the Genius help line and they said they weren't aware of any known issues with apps not showing up. The Genius my Genius called just had us do the apps update but no luck. Supposedly there's a case open and the mother ship will get back to me at some point. Maybe... Grrrrr... __________________ ____________________ Current: 2019 g05 X5 xDrive40i 2020 f30 440 xDrive Convertible 2004 e85 Z4 3.0
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01-02-2019, 02:22 PM	#8
ven7782 Private First Class 51 Rep 129 Posts Drives: 2019 X5 40i, 2017 Q7 prestige Join Date: Dec 2018 Location: Holmdel, NJ iTrader: (0)	Course of action is to: a) Call a BMW Genius and see if they can resolve: 844-443-6487 b) Call or email your CA/Sales Person and ask them to open a PUMA Case on your behalf if "a" doesn't work.
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01-02-2019, 03:14 PM	#9
JackJack1 New Member 4 Rep 24 Posts Drives: 2019 X5 Join Date: Dec 2018 Location: Chicago iTrader: (0)	Just called the 'Genius' line and got a similar response (update then reboot). Will be interesting if anyone gets it fixed at the dealer..
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01-02-2019, 08:42 PM	#10
ERDRFF Enlisted Member 17 Rep 40 Posts Drives: Porsche 911S Join Date: Aug 2018 Location: Raleigh iTrader: (0)	Oh thank goodness I'm not the only one. It's so irritating especially since it affects CarPlay and listening to Apple Music. I hope a fix comes soon. Going to take my X5 to the dealer in the AM to see if they can fix it.
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01-02-2019, 09:13 PM	#11
salfeet84 Lieutenant 309 Rep 579 Posts Drives: 2024 X7 M60i Join Date: Nov 2018 Location: USA iTrader: (0)	My car has been at the dealership since Friday for this same issue of no apps and I can't even login to my driver profile anymore, they updated the software then hard reset it, then spent all day today with BMWNA emailing and talking and just when we thought we had it solved it still wouldn't log me in, so my CA called it a day and will go at it again tomorrow. Will update u guys if anything happens tomorrow
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01-04-2019, 09:21 PM	#16
mnewnam First Lieutenant 270 Rep 376 Posts Drives: '21 Mineral White X5MC Join Date: Feb 2014 Location: Houston, TX iTrader: (0)	BMW definitely fixed something... I got a notification of new services and they all showed up.
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01-05-2019, 11:33 AM	#19
lumpydog Captain 691 Rep 978 Posts Drives: 2019 X5 Join Date: Aug 2013 Location: Boston iTrader: (0)	Just tested sending a destination to my X5 - works as well now
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01-05-2019, 11:37 AM	#20
TechCTU Major 768 Rep 1,073 Posts Drives: 2024 BMW X5 M60i Join Date: Nov 2018 Location: Northeast iTrader: (0)	Glad to hear things are getting fixed.
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01-05-2019, 05:13 PM	#21
Lmoney783 Second Lieutenant 40 Rep 263 Posts Drives: x5 Join Date: Nov 2018 Location: NY iTrader: (0)	Are you guys seeing you are able to remote start or even send the horn note to the car with the app? Mine hasn’t worked in 24 hours
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