Unlucky during service

X54TH · 05-14-2019, 07:05 PM

So had the car in for a software update. I just can't believe how unlucky I've been with this X5 right from the get go. Oh well, it is what it is. Dealer is raising a bit of doubt as I only noticed this when I got home from the dealer. I thought it was dirt and tried to clean it only to realize there was a small tear in it. Should be an interesting conversation tomorrow. I only have 500 KM on this thing. It's spent more time at the dealership than in our driveway.

windycitycy · 05-14-2019, 07:57 PM

That sucks. Hope you get it worked out.

TurtleBoy · 05-14-2019, 07:59 PM

Good luck, hope they make it right for you.

X54TH · 05-15-2019, 05:52 PM

The guys were good this morning. They felt bad and apologized several times. New seat cover on order.

Marty in NY · 05-15-2019, 06:10 PM

X54TH · 05-15-2019, 06:27 PM

Quote:

Originally Posted by Marty in Bgm

Thanks.

ZuerstBMW · 05-15-2019, 07:27 PM

Im glad they are fixing for you.

The Libertine · 05-15-2019, 08:36 PM

Good news!

BigSanj · 05-16-2019, 06:56 AM

ouch! thats painful, at least they are being good and replacing the seat cover for you!

dream54ing · 05-16-2019, 08:14 AM

wow, usually they dont take responsibility! glad they did!

X54TH · 05-16-2019, 12:18 PM

Quote:

Originally Posted by dream54ing

wow, usually they dont take responsibility! glad they did!

At first it was a bit of a push back but I think seeing it made them realize something did happen. That strip / band was suspicious and with the car only having 500 km ruled out wear and tear.

AndroidRobot · 05-16-2019, 12:25 PM

I had a similar experience (but not a puncture) I always take pics at drop off and give a copy to the service manager right then via Google photos. They admitted messing up something once and agreed to fix it but I'm also not welcome there even though I handled it professionally so be careful

BMWasia · 05-16-2019, 10:46 PM

Quote:

Originally Posted by AndroidRobot

I had a similar experience (but not a puncture) I always take pics at drop off and give a copy to the service manager right then via Google photos. They admitted messing up something once and agreed to fix it but I'm also not welcome there even though I handled it professionally so be careful

why are you not welcome?? whats wrong taking pictures?? nothing wrong protecting your property. and if you are not welcome because you document things... then you should steer clear with that dealership, they are up to no good letting you felt unwelcome, by documenting the car before going to service. and they should welcome that cause its protects both parties.

last year in my country, several videos were shown on news of how service people are handling vehicles that where caught on dash cam.

1. using the car for practice driving by other personnel and their chat was also caught on cam.

2. on a paint repair the car was switch on for like 6 hours with the AC on.

3. car sound system was abuse while in service.

4. one was caught trying to disable the dash cam. don't know what happen next.

this was all over the news for weeks and social media from different dealerships and brands.

AndroidRobot · 05-17-2019, 12:42 PM

Quote:

Originally Posted by BMWasia

Quote:

Originally Posted by AndroidRobot

I had a similar experience (but not a puncture) I always take pics at drop off and give a copy to the service manager right then via Google photos. They admitted messing up something once and agreed to fix it but I'm also not welcome there even though I handled it professionally so be careful

why are you not welcome?? whats wrong taking pictures?? nothing wrong protecting your property. and if you are not welcome because you document things... then you should steer clear with that dealership, they are up to no good letting you felt unwelcome, by documenting the car before going to service. and they should welcome that cause its protects both parties.

last year in my country, several videos were shown on news of how service people are handling vehicles that where caught on dash cam.

1. using the car for practice driving by other personnel and their chat was also caught on cam.

2. on a paint repair the car was switch on for like 6 hours with the AC on.

3. car sound system was abuse while in service.

4. one was caught trying to disable the dash cam. don't know what happen next.

this was all over the news for weeks and social media from different dealerships and brands.

I'll explain later if I forget dm me

05-14-2019, 07:05 PM	#1
X54TH Member 902 Rep 2,032 Posts Drives: 2019 X5 40i M Sport Join Date: Feb 2011 Location: GTA iTrader: (0) Garage List 2023 BMW M2 (HEA) [10.00] 2021 330i xDrive [0.00] 2019 G05 X5 M Sport [0.00] 2017 Jeep Grand Che ... [0.00]	Unlucky during service So had the car in for a software update. I just can't believe how unlucky I've been with this X5 right from the get go. Oh well, it is what it is. Dealer is raising a bit of doubt as I only noticed this when I got home from the dealer. I thought it was dirt and tried to clean it only to realize there was a small tear in it. Should be an interesting conversation tomorrow. I only have 500 KM on this thing. It's spent more time at the dealership than in our driveway. Attached Images
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05-14-2019, 07:57 PM	#2
windycitycy Private First Class 110 Rep 124 Posts Drives: 2019 BMW X5 Join Date: Jun 2018 Location: San Jose, CA iTrader: (0)	That sucks. Hope you get it worked out.
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05-14-2019, 07:59 PM	#3
TurtleBoy General 13436 Rep 19,988 Posts Drives: 2019 X5 40i,2021 M340i Join Date: Jan 2019 Location: Colorado iTrader: (0)	Good luck, hope they make it right for you.
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05-15-2019, 05:52 PM	#4
X54TH Member 902 Rep 2,032 Posts Drives: 2019 X5 40i M Sport Join Date: Feb 2011 Location: GTA iTrader: (0) Garage List 2023 BMW M2 (HEA) [10.00] 2021 330i xDrive [0.00] 2019 G05 X5 M Sport [0.00] 2017 Jeep Grand Che ... [0.00]	The guys were good this morning. They felt bad and apologized several times. New seat cover on order. __________________ 2019 X5 Alpine White M-Sport Software Version 11/2022.31 2023 M2 (HEA) Brooklyn Gray 2021 330i XDrive Alpine White M-Sport
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05-15-2019, 06:10 PM	#5
Marty in NY Brigadier General 2734 Rep 4,357 Posts Drives: 21 X5 40i, 18 GTi, Snowblower Join Date: Nov 2014 Location: NY iTrader: (0)
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05-15-2019, 07:27 PM	#7
ZuerstBMW ¡Viva España! 374 Rep 7,803 Posts Drives: 2023 230i Mineral White Join Date: Mar 2006 Location: Apollo Beach, FL. iTrader: (68)	Im glad they are fixing for you. __________________ 23 G42 230i Mineral White Cognac, Aluminum With Mesh Effect Interior Trim MODS Clear Guard, 15% Ceramic Tint, Floating Caps
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05-15-2019, 08:36 PM	#8
The Libertine Major 1236 Rep 1,222 Posts Drives: 2021 Porsche Macan Join Date: Jul 2018 Location: South East, MA iTrader: (0)	Good news!
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05-16-2019, 06:56 AM	#9
BigSanj Private First Class 69 Rep 122 Posts Drives: BMW G05 X5 M50D Join Date: Dec 2018 Location: London iTrader: (0)	ouch! thats painful, at least they are being good and replacing the seat cover for you!
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05-16-2019, 08:14 AM	#10
dream54ing Captain 487 Rep 905 Posts Drives: 428xi F32- X5 X5 G05 -640i F06 Join Date: Mar 2019 Location: ARIZONA iTrader: (0)	wow, usually they dont take responsibility! glad they did!
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05-16-2019, 12:25 PM	#12
AndroidRobot Major General 4333 Rep 6,121 Posts Drives: 2022 Porsche Boxster GTS Join Date: Apr 2018 Location: Houston, TX iTrader: (0) Garage List [0.00] 2022 Porsche Boxste ... [0.00]	I had a similar experience (but not a puncture) I always take pics at drop off and give a copy to the service manager right then via Google photos. They admitted messing up something once and agreed to fix it but I'm also not welcome there even though I handled it professionally so be careful __________________ 2022 Porsche Boxster GTS Gentian Blue 2023 Porsche Spyder Python Green (on order) 2022 BMW M3 Comp AWD IOMG/Kyalami Orange (SOLD) 2018 BMW M2 Mineral Grey(SOLD) 2019 BMW X5 50i Carbon Black/Tartufo (SOLD)
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