went into dealer for minor checkup, came out with big $$$

Heat00 · 08-05-2008, 10:21 PM

so went in to check a little brake noise and a light ...
light was just a bulb out even though I check em all.

next thing you know I need 2 rear tires...fine, I'm at 24k, not bad out of a rear performance tire I guess...$400 a piece later plus installation, I have 2 new runflats... lol.. no big deal, I can live with it, then the fun started.... with the "free maintenance"

I need brakes... um rears, not front... I thought it was a little strange...
then they tell me they are only replacing the pads, not the rotors...when I asked why, they told me they cannot change the rotors yet because they are not below spec of 20mm... Yup, mine were at 20.5mm... come on...

they I asked about the fronts.. most of my cars in the past needed fronts long before rears... and they tell me fronts are almost done but.... I said "let me guess, they're not quite down below spec right?"... sure as s#$%... I was right

so my reply, let me get this right, I'm going to need rear rotors and front brake pads and rotors within a couple hundred miles or so... and you won't change them while I'm here why??? because they're not under spec????
I guess while maintenance is free, excuse me.. included, they do the bear minimum to get by...

what a joke... horrible dealer experience...

If you know I'm going to need rotors very soon and you're replacing pads now, I would've thought they would do the rotors at the same time... silly me

now another wasted trip to dealer coming up soon... fun stuff!!

probably a wasted thread but I had to vent a little...

Haywire · 08-05-2008, 10:29 PM

ive only had my car for a few months and I had to bring it in once...they cleaned my car, which i didnt want them to...they ended up scratching the paint and making some holos. im NOT looking forward to going back.

I hear WAY too much of this kinda bullshiat.

nicknaz · 08-05-2008, 10:36 PM

You could have chosen to call around for a competitive quote for the tires.

If the brake pads were not in spec but still serviceable you could have asked them not to do the work at that time.

Still no out of pocket from you, so I don't see how this is a 'bad' experience. Next time the rotors are out of spec, bring it back, get a loaner an go about your business

I don't really get why you are upset

Driver72 · 08-05-2008, 10:40 PM

You got jacked on those tire prices.
It's not too uncommon for rear pads to wear faster than the fronts on performance cars.
Was the case on my G35 and happens on 350Z's and others too, so don't worry about that.

Drive your car for another month and then go back for the brake service, no biggie.

windshear · 08-05-2008, 10:42 PM

Quote:

Originally Posted by Nick Nazareno

You could have chosen to call around for a competitive quote for the tires.

If the brake pads were not in spec but still serviceable you could have asked them not to do the work at that time.

Still no out of pocket from you, so I don't see how this is a 'bad' experience. Next time the rotors are out of spec, bring it back, get a loaner an go about your business

I don't really get why you are upset

Because he is an American and we love to bitch and moan about insignificant s###!!

Craigito · 08-05-2008, 10:48 PM

They should of done the rotors for bending you over on those tires

to_riffic · 08-05-2008, 11:08 PM

Quote:

Originally Posted by Haywire

ive only had my car for a few months and I had to bring it in once...they cleaned my car, which i didnt want them to...they ended up scratching the paint and making some holos. im NOT looking forward to going back.

I hear WAY too much of this kinda bullshiat.

+1

same here. they washed my car and smeared the painters tape residue all over my car. showed up at a meet and someone asked me about wats wrong w/ my paint and thats wen i found out. it took me 2 days to clay my entire car to return its smoothness bak in original form. my SA knows better not to wash my car ne more.

i hav a good relationship w/ him now.

jimf15e · 08-06-2008, 02:31 AM

Quote:

Originally Posted by Heat00

$400 a piece later plus installation

I'd never buy consumables from the dealer. For future reference, I buy my tires from TireRack.com and then get a local shop to install. They'll even do drop-shipping to a local tire shop.

For the brake issue, my dealer has a grace period based on mileage - I think it was +/- 1000 miles or so for oil changes, etc. Maybe something else to consider next time.

Trust me, I hate multiple visits to the dealer too. We just had the Progman updated to fix the steering wheel locking issue, now the bluetooth/TCU is shot. Figures.

Heat00 · 08-06-2008, 06:39 AM

wow....

I'm not really that upset, just thought after spending $962 on 2 tires that they would have done me a favor and changed the rear rotors at the same time....lol

I will go back in soon for the oil change at 30,000 and I'm sure by then the rear rotors will need changing and the front brakes will need changing too...

I guess the bright side is all of that work is free..... until 50k at least...

I wonder what a brake job like with rotors would cost out after 50k??

as far as getting ripped off for the tires... it's not the end of the world... I did it mainly for because I was there and my time going from tire shop to tire shop is worth more than saving a couple of bucks...
and as for the rft's...
I happen to think they ride fine, this way no worries about a spare, and I think this car with sport suspension is designed to ride on these tires... at least my fronts still have half tread left, not bad at 24k mileage

GMWNashville · 08-06-2008, 06:56 AM

brakes customer pay is like...600 an axle as a rough guess installed. as for your rear brake rotors not being replaced..BMW has got kind of strict as far as replacement goes..they want all brake pads and rotors under warranty to be sent back to them, if they arent under spec, bmw kicks the warranty claim and therefore the tech doesnt get paid. kinda blows i know...

tjnptel1 · 08-06-2008, 07:48 AM

i don't get how you guys have such horrible experiences at the dealer.. do you go in there with grenades strapped to your chests and threaten to blow the place up?

I have yet to experience such horrible treatment at the dealer.. Everytime my car has gone to the dealer (either for scheduled maintenance, accessory add ons, early oil change, etc.) i have always been treated with respect. I was given a loaner 335i as promised, they did the work they were supposed and beyond. i once had a bubble in my front right tire, i went into as an emergency stop and i was given a loaner on the spot, the SA also fought for me for a free tire replacement because the car had only 3000+ miles on it.

I guess the link between you and a satisfactory job is treating your SA right.

Seminole · 08-06-2008, 08:06 AM

Quote:

Originally Posted by Haywire

ive only had my car for a few months and I had to bring it in once...they cleaned my car, which i didnt want them to...they ended up scratching the paint and making some holos. im NOT looking forward to going back.

I hear WAY too much of this kinda bullshiat.

First thing I tell any dealer is DO NOT WASH MY CAR! I can't emphasis it enough to them. I don't need some teenage kid who they hire to wash cars screw it up doing a half ass job. Plus it gets me my car back sooner!

Blk07335i · 08-06-2008, 08:44 AM

Do it yourself...just changed my rotors for $400 total. Pads are cheaper.

1N54E92 · 08-06-2008, 08:58 AM

Quote:

Originally Posted by tjnptel1

i don't get how you guys have such horrible experiences at the dealer.. do you go in there with grenades strapped to your chests and threaten to blow the place up?

I have yet to experience such horrible treatment at the dealer.. Everytime my car has gone to the dealer (either for scheduled maintenance, accessory add ons, early oil change, etc.) i have always been treated with respect. I was given a loaner 335i as promised, they did the work they were supposed and beyond. i once had a bubble in my front right tire, i went into as an emergency stop and i was given a loaner on the spot, the SA also fought for me for a free tire replacement because the car had only 3000+ miles on it.

I guess the link between you and a satisfactory job is treating your SA right.

Congratulations, You are one of the few fortunate ones. I have owned my Acura for 5 years and it's been nothing but horrible experiences for me. I have friends with BMWs and they have the same "bad" experiences. The service department just don't care !

1N54E92 · 08-06-2008, 08:59 AM

Quote:

Originally Posted by Seminole

First thing I tell any dealer is DO NOT WASH MY CAR! I can't emphasis it enough to them. I don't need some teenage kid who they hire to wash cars screw it up doing a half ass job. Plus it gets me my car back sooner!

same thing happen to my car and dealer had to buff out the whole front end of the car

stressdoc · 08-06-2008, 09:05 AM

I'm hoping for the BMW Performance brake set. I wonder if they would cut you a brake

on the price if you went in needing the warranty work. Free labor at a minimum. BMW needs to have a policy in place for that.

TheLegend · 08-06-2008, 10:20 AM

You know what i've come to realize from reading up one everyones maintenance stories. the 5 year free maintenance thing is a joke at best. Personally Id rather do all the maintenance myself since you cant trust half the dealers anyways. God knows they employ 18 year olds at minimum wage to perform this stuff.

Yeah true a lot of other car companies dont offer free maintenance for 4 yrs but their cars dont need it and basic maintenance can be done for very cheap by yourself.

Heat00 · 08-06-2008, 10:45 AM

maybe becuase I'm in S.Fla??? LOL

Quote:

Originally Posted by tjnptel1

i don't get how you guys have such horrible experiences at the dealer.. do you go in there with grenades strapped to your chests and threaten to blow the place up?

I have yet to experience such horrible treatment at the dealer.. Everytime my car has gone to the dealer (either for scheduled maintenance, accessory add ons, early oil change, etc.) i have always been treated with respect. I was given a loaner 335i as promised, they did the work they were supposed and beyond. i once had a bubble in my front right tire, i went into as an emergency stop and i was given a loaner on the spot, the SA also fought for me for a free tire replacement because the car had only 3000+ miles on it.

I guess the link between you and a satisfactory job is treating your SA right.

vegasspeed · 08-06-2008, 11:19 AM

It all how you look at things. Every dealer for every car can give you problems. I hated my IS350 oil changes for how much they would cost. Service at Lexus is no great thing either. They might give you a loaner and kiss your ass but they charge you a lot for everything little thing. Oil change is $260 with a cabin air filter change out. Each dealer is a little different. BMW is getting to be a little better with me but overall I don't drive my car enough to take it in.

ElRedOne · 08-06-2008, 03:58 PM

The brakes on my wife's '05 Outback were covered under warranty BUT the pads had to be worn down to 1 mm! Had to keep going back until they were there. BMW isn't the only one.

F32Fleet · 08-07-2008, 08:37 AM

The dealership didn't do your rotors because they won't get reimbursed from BMWNA for the work. Since it doesn't cost you a dime for the work to begin with why the bitching?

As for the tires, you should've bought them somewhere else.

tyteco · 08-07-2008, 09:15 AM

OP,
I completely understand your frustration. I also took my car in yesterday for brakes. They are making this horrible squeaking sound at low speeds. So I schedule an appointment thinking that this problem will be fixed. Drop the car off and when I get back, they tell me that they didn't hear anything, and since brake pads are not below spec, there is nothing they could do. They just took measurements and reported the problem to BMW. Then he tells me that this is a common problem and that BMW is trying to isolate it between two sets of pads. (ok, so you just admitted that you know that there is a problem?)

I get ticked off because, if you know that there is a problem, FIX IT! I had to go into work late to drop the car off and leave early to pick it up, and if something would have been fixed I think it would have been worth it. But all I got was a free car wash and a "sorry nothing we can do, just yet".

Free Maintenance? What a joke.

08-05-2008, 10:21 PM	#1
Heat00 Major 51 Rep 1,027 Posts Drives: 2008 E90 M3 Join Date: Jan 2008 Location: Weston, Florida iTrader: (0)	went into dealer for minor checkup, came out with big $$$ so went in to check a little brake noise and a light ... light was just a bulb out even though I check em all. next thing you know I need 2 rear tires...fine, I'm at 24k, not bad out of a rear performance tire I guess...$400 a piece later plus installation, I have 2 new runflats... lol.. no big deal, I can live with it, then the fun started.... with the "free maintenance" I need brakes... um rears, not front... I thought it was a little strange... then they tell me they are only replacing the pads, not the rotors...when I asked why, they told me they cannot change the rotors yet because they are not below spec of 20mm... Yup, mine were at 20.5mm... come on... they I asked about the fronts.. most of my cars in the past needed fronts long before rears... and they tell me fronts are almost done but.... I said "let me guess, they're not quite down below spec right?"... sure as s#$%... I was right so my reply, let me get this right, I'm going to need rear rotors and front brake pads and rotors within a couple hundred miles or so... and you won't change them while I'm here why??? because they're not under spec???? I guess while maintenance is free, excuse me.. included, they do the bear minimum to get by... what a joke... horrible dealer experience... If you know I'm going to need rotors very soon and you're replacing pads now, I would've thought they would do the rotors at the same time... silly me now another wasted trip to dealer coming up soon... fun stuff!! probably a wasted thread but I had to vent a little... __________________ 08 - M3 Sparkling Graphite/blk leather/tech/6 speed 08 - 335i Sport/Prem/Auto White/Terra - AA Exhaust 07 Acura MDX Tech, 07 G35S /Nav
	Appreciate 0 Tweet Quote

08-05-2008, 10:29 PM	#2
Haywire Haywire, brand new BMW owner :D 28 Rep 782 Posts Drives: 328i coupe Join Date: May 2008 Location: Ontario iTrader: (0)	ive only had my car for a few months and I had to bring it in once...they cleaned my car, which i didnt want them to...they ended up scratching the paint and making some holos. im NOT looking forward to going back. I hear WAY too much of this kinda bullshiat.
	Appreciate 0 Quote

08-05-2008, 10:36 PM	#3
nicknaz Lieutenant General 3187 Rep 10,509 Posts Drives: C6Z Join Date: May 2008 Location: NorCal iTrader: (0)	You could have chosen to call around for a competitive quote for the tires. If the brake pads were not in spec but still serviceable you could have asked them not to do the work at that time. Still no out of pocket from you, so I don't see how this is a 'bad' experience. Next time the rotors are out of spec, bring it back, get a loaner an go about your business I don't really get why you are upset
	Appreciate 0 Quote

08-05-2008, 10:40 PM	#4
Driver72 Brigadier General 327 Rep 4,484 Posts Drives: 335i - to new owners now. Join Date: Dec 2006 Location: California iTrader: (0)	You got jacked on those tire prices. It's not too uncommon for rear pads to wear faster than the fronts on performance cars. Was the case on my G35 and happens on 350Z's and others too, so don't worry about that. Drive your car for another month and then go back for the brake service, no biggie.
	Appreciate 0 Quote

08-05-2008, 10:48 PM	#6
Craigito Captain 128 Rep 836 Posts Drives: 16' F82 M4 Join Date: Nov 2006 Location: SoCal iTrader: (0) Garage List 2020 BMW M4 [10.00]	They should of done the rotors for bending you over on those tires __________________ *Previous Ride* 2007 335I Coupe / Space / Black Dakota / Gray Poplar / ZSP / ZPP / Step / Paddles / Nav / Hot Seats / IPOD/ Xpel HL *Current Ride* 2016 M4 / Mineral Gray / DCT/ Full Black Leather / 19in Gunmetal / Executive /LED/Ohlinds RT/SSR DP-CP-Intake/AP Essex 9668/Bootmod STG 2/DINAN HE
	Appreciate 0 Quote

08-06-2008, 06:39 AM	#9
Heat00 Major 51 Rep 1,027 Posts Drives: 2008 E90 M3 Join Date: Jan 2008 Location: Weston, Florida iTrader: (0)	wow.... I'm not really that upset, just thought after spending $962 on 2 tires that they would have done me a favor and changed the rear rotors at the same time....lol I will go back in soon for the oil change at 30,000 and I'm sure by then the rear rotors will need changing and the front brakes will need changing too... I guess the bright side is all of that work is free..... until 50k at least... I wonder what a brake job like with rotors would cost out after 50k?? as far as getting ripped off for the tires... it's not the end of the world... I did it mainly for because I was there and my time going from tire shop to tire shop is worth more than saving a couple of bucks... and as for the rft's... I happen to think they ride fine, this way no worries about a spare, and I think this car with sport suspension is designed to ride on these tires... at least my fronts still have half tread left, not bad at 24k mileage __________________ 08 - M3 Sparkling Graphite/blk leather/tech/6 speed 08 - 335i Sport/Prem/Auto White/Terra - AA Exhaust 07 Acura MDX Tech, 07 G35S /Nav
	Appreciate 0 Quote

08-06-2008, 06:56 AM	#10
GMWNashville Colonel 172 Rep 2,373 Posts Drives: 19 G05, 16 F80, 10 E70x5D Join Date: Jan 2008 Location: Nashville, TN iTrader: (2)	brakes customer pay is like...600 an axle as a rough guess installed. as for your rear brake rotors not being replaced..BMW has got kind of strict as far as replacement goes..they want all brake pads and rotors under warranty to be sent back to them, if they arent under spec, bmw kicks the warranty claim and therefore the tech doesnt get paid. kinda blows i know...
	Appreciate 0 Quote

08-06-2008, 07:48 AM	#11
tjnptel1 Cunning Linguist 147 Rep 2,219 Posts Drives: 335i Join Date: Apr 2007 Location: Norfolk, VA iTrader: (0) Garage List 2007 335i [0.00]	i don't get how you guys have such horrible experiences at the dealer.. do you go in there with grenades strapped to your chests and threaten to blow the place up? I have yet to experience such horrible treatment at the dealer.. Everytime my car has gone to the dealer (either for scheduled maintenance, accessory add ons, early oil change, etc.) i have always been treated with respect. I was given a loaner 335i as promised, they did the work they were supposed and beyond. i once had a bubble in my front right tire, i went into as an emergency stop and i was given a loaner on the spot, the SA also fought for me for a free tire replacement because the car had only 3000+ miles on it. I guess the link between you and a satisfactory job is treating your SA right. __________________ Bottles are for babies, Real men get blown.
	Appreciate 0 Quote

08-06-2008, 08:44 AM	#13
Blk07335i Captain 61 Rep 938 Posts Drives: 2024 G87 M2 Join Date: Mar 2007 Location: Boston area iTrader: (4)	Do it yourself...just changed my rotors for $400 total. Pads are cheaper.
	Appreciate 0 Quote

08-06-2008, 09:05 AM	#16
stressdoc Moderator 618 Rep 10,855 Posts Drives: BMW i8; Toy 4runner TRD pro Join Date: Jun 2005 Location: Waco TX iTrader: (0)	I'm hoping for the BMW Performance brake set. I wonder if they would cut you a brake on the price if you went in needing the warranty work. Free labor at a minimum. BMW needs to have a policy in place for that. __________________ My recent ED photos: http://f80.bimmerpost.com/forums/sho....php?t=1026808 my not-so-recent ED: http://www.e90post.com/forums/showthread.php?t=31829 Please join BMWCCA http://bmwcca.org/index.php?pageid=c...&ref_by=300279
	Appreciate 0 Quote

08-06-2008, 10:20 AM	#17
TheLegend First Lieutenant 76 Rep 306 Posts Drives: 2015 BMW M4 Join Date: Jun 2008 Location: Rockville, MD iTrader: (0)	You know what i've come to realize from reading up one everyones maintenance stories. the 5 year free maintenance thing is a joke at best. Personally Id rather do all the maintenance myself since you cant trust half the dealers anyways. God knows they employ 18 year olds at minimum wage to perform this stuff. Yeah true a lot of other car companies dont offer free maintenance for 4 yrs but their cars dont need it and basic maintenance can be done for very cheap by yourself.
	Appreciate 0 Quote

08-06-2008, 11:19 AM	#19
vegasspeed Captain 80 Rep 761 Posts Drives: 335i 6MT coupe Montego Blue Join Date: Apr 2008 Location: Las Vegas iTrader: (1)	It all how you look at things. Every dealer for every car can give you problems. I hated my IS350 oil changes for how much they would cost. Service at Lexus is no great thing either. They might give you a loaner and kiss your ass but they charge you a lot for everything little thing. Oil change is $260 with a cabin air filter change out. Each dealer is a little different. BMW is getting to be a little better with me but overall I don't drive my car enough to take it in. __________________ 335i coupe Montego Blue Dinan stage 3 tune, Advan RS wheels 350whp/365wtq 1994 Brooklands Green Acura NSX Comptech Supercharged 390whp/300wtq
	Appreciate 0 Quote

08-06-2008, 03:58 PM	#20
ElRedOne First Lieutenant 3 Rep 303 Posts Drives: '06 330xi, '06 Z4M Join Date: Oct 2007 Location: PA iTrader: (0)	Brakes & Warranty The brakes on my wife's '05 Outback were covered under warranty BUT the pads had to be worn down to 1 mm! Had to keep going back until they were there. BMW isn't the only one. __________________ ElRedOne 330 xi Electric Red/Beige Step-Premium-Sport-CW-CA-PDC-Shade Z4MR Interlagos/Black
	Appreciate 0 Quote

08-07-2008, 08:37 AM	#21
F32Fleet Lieutenant General 3572 Rep 10,352 Posts Drives: 2015 435i Join Date: May 2005 Location: Southeastern US iTrader: (0)	The dealership didn't do your rotors because they won't get reimbursed from BMWNA for the work. Since it doesn't cost you a dime for the work to begin with why the bitching? As for the tires, you should've bought them somewhere else.
	Appreciate 0 Quote

08-07-2008, 09:15 AM	#22
tyteco New Member 0 Rep 5 Posts Drives: 06 330i Join Date: Jun 2008 Location: Alabama iTrader: (0)	OP, I completely understand your frustration. I also took my car in yesterday for brakes. They are making this horrible squeaking sound at low speeds. So I schedule an appointment thinking that this problem will be fixed. Drop the car off and when I get back, they tell me that they didn't hear anything, and since brake pads are not below spec, there is nothing they could do. They just took measurements and reported the problem to BMW. Then he tells me that this is a common problem and that BMW is trying to isolate it between two sets of pads. (ok, so you just admitted that you know that there is a problem?) I get ticked off because, if you know that there is a problem, FIX IT! I had to go into work late to drop the car off and leave early to pick it up, and if something would have been fixed I think it would have been worth it. But all I got was a free car wash and a "sorry nothing we can do, just yet". Free Maintenance? What a joke.
	Appreciate 0 Quote