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      06-26-2019, 02:22 PM   #1
nullspace
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Connected Drive App

My car has never updated its status in the Connected Drive app.

I called the hotline and they said everything was fine on my end, but we still removed and added the car just to be sure.

My dealer reactivated the car on his end to see if that would help.

My telematics module works - the in-car apps update fine (e.g. news and weather).

I have updated all apps from the iDrive menu.

I have uninstalled and reinstalled the app on my phone.

I have accepted all terms and conditions in the iDrive menu.

Any other ideas?
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      06-26-2019, 02:51 PM   #2
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Quote:
Originally Posted by nullspace View Post
My car has never updated its status in the Connected Drive app.

I called the hotline and they said everything was fine on my end, but we still removed and added the car just to be sure.

My dealer reactivated the car on his end to see if that would help.

My telematics module works - the in-car apps update fine (e.g. news and weather).

I have updated all apps from the iDrive menu.

I have uninstalled and reinstalled the app on my phone.

I have accepted all terms and conditions in the iDrive menu.

Any other ideas?
Are you able to use the app to remotely lock/unlock etc?
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      06-26-2019, 03:03 PM   #3
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Originally Posted by philipm785 View Post
Are you able to use the app to remotely lock/unlock etc?
No - it just shows the status from when the car was unloaded from the ship in CA. None of the other functions work.
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      06-26-2019, 03:07 PM   #4
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Mine also is not working properly.... status only updated once in a while... location not updated etc.
I have no real use for it anyway so I completely ignore its existence and enjoy driving the car!
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      06-26-2019, 03:18 PM   #5
philipm785
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BMW Connected Drive has been having server issues for several months now. My remote functions stopped working by in March and they still haven't fixed it. Traffic services, weather etc. are still all working fine. This may or may not be part of this same issue.
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      06-27-2019, 12:52 AM   #6
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I had this problem when mine was new. To fix it I had to go into the connected drive apps screen, press the options button then select refresh services (or something along those lines). The bmw genius told me the sim had gone dead because the car sat for a while between build and delivery. But following this process reactivated it
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      06-27-2019, 06:24 AM   #7
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Check settings under "Data Privacy" I forget which, but there's something you have to check to allow the data to be accessed remotely.
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      06-27-2019, 12:08 PM   #8
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My Connected Drive app on iPhone has had issues for about 3 weeks now - shows status & location of car from 3 weeks ago. And instead of a picture of the Z4 it shows a car under a blanket.
I can still send destinations to it, so not sure what’s up. I thought I would spend some time removing car and re-adding it or look at the Connected account online on the web site to see if there is something I needed to do.
I accepted all privacy requests/statements.
Similar complaints in a German forum - for some it works just fine, for others it doesn’t. Mine worked fine for about 1 month.

Last edited by CeEl; 06-27-2019 at 12:09 PM.. Reason: Updated
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      06-27-2019, 12:15 PM   #9
nullspace
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I've tried every suggestion from BMW and from this forum (thanks for those who gave ideas) and still nothing. Disappointing but maybe BMW will sort it out on the server-side at some point.
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      06-27-2019, 12:53 PM   #10
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Quote:
Originally Posted by CeEl View Post
My Connected Drive app on iPhone has had issues for about 3 weeks now - shows status & location of car from 3 weeks ago. And instead of a picture of the Z4 it shows a car under a blanket.
I can still send destinations to it, so not sure what's up. I thought I would spend some time removing car and re-adding it or look at the Connected account online on the web site to see if there is something I needed to do.
I accepted all privacy requests/statements.
Similar complaints in a German forum - for some it works just fine, for others it doesn't. Mine worked fine for about 1 month.
Mine never worked. I have moved on and don't bother.
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      06-27-2019, 04:00 PM   #11
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Whether by some combination of things I did (doubtful), BMW fixing their servers (lol), or sheer luck (likely) - my app decided to start working this morning.

No idea if that will continue.
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      06-27-2019, 04:24 PM   #12
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...I'm still trying to figure out what it does! LOL

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      06-27-2019, 08:39 PM   #13
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Quote:
Originally Posted by nullspace View Post
Whether by some combination of things I did (doubtful), BMW fixing their servers (lol), or sheer luck (likely) - my app decided to start working this morning.

No idea if that will continue.
Yeah, someone from BMW must be reading this!

My app started showing correct location of car earlier today! I decided to try the remote start but that didn't work. I hope request is canceled and the car doesn't start in the middle of the night!
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      06-28-2019, 05:56 AM   #14
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Quote:
Originally Posted by German1967 View Post
Mine never worked. I have moved on and don't bother.
You should give it another try since it seems to have started working (somewhat) for some of us just yesterday. Looks like it became really flaky just a week or so before you picked up your Z4.
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      06-28-2019, 06:22 AM   #15
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Quote:
Originally Posted by CeEl View Post
Quote:
Originally Posted by German1967 View Post
Mine never worked. I have moved on and don't bother.
You should give it another try since it seems to have started working (somewhat) for some of us just yesterday. Looks like it became really flaky just a week or so before you picked up your Z4.
Just did.. and indeed, the location data and fuel level - mileage update for the first time ever since I took possession. The photo is still a covered up vehicle though.

I continue to have issues with CarPlay: basically, it does not stay connected and drops in and out without pattern. This is painful, as, when it does, your phone is not connected at all and you have to go back to connect it to BMW iDrive before it is useful.

I hope this will be fixed before the year trial period is up...
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      06-30-2019, 08:55 PM   #16
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Mine started working right this week. Has been pretty good since
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      07-01-2019, 07:46 AM   #17
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One thing I've learned, is if you've tried to do something and it failed, like autostart, or downloading images, it's stays queued, and won't let you send another request even weeks later. Though it won't tell you. Can see it if you look in History. To clear it, you have to sigh out on the app, and sign back in. That has fixed issues a few times.
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      07-03-2019, 11:56 AM   #18
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Link to my issues with Connected drive

https://www.bimmerpost.com/forums/sh...php?p=24986378
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      07-03-2019, 02:21 PM   #19
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Quote:
Originally Posted by mjohanc View Post
Just thinking of that as a possible situation, I'd have to deal with on a new car, keeps me up at night.

I'm so sorry you're having to endure the disassembly of your cockpit with no real definitive answer as to what the problem is or when the parts will be available.
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