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      07-11-2019, 07:37 AM   #1
jp12
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No digital Key menu

The car was built in June but I don't see digital key menu in the setting.

I do have comfort access option and a digital key (card) but nowhere to activate it. I even put the key on the wireless charging pad but nothing happened.
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      07-11-2019, 10:02 AM   #2
russelldav
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Originally Posted by jp12 View Post
The car was built in June but I don't see digital key menu in the setting.

I do have comfort access option and a digital key (card) but nowhere to activate it. I even put the key on the wireless charging pad but nothing happened.
Dealer has to activate it at their end first. Did they confirm they had done so?
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      07-11-2019, 10:38 AM   #3
jp12
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Originally Posted by russelldav View Post
Dealer has to activate it at their end first. Did they confirm they had done so?
Okay I understand. No, I only received a key and wasn't told that it was activated.
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      07-11-2019, 10:51 AM   #4
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Originally Posted by russelldav View Post
Dealer has to activate it at their end first. Did they confirm they had done so?
Okay I understand. No, I only received a key and wasn't told that it was activated.
Ask them to make sure they have done everything at your end. Once they have you just place it on the wireless charging tray whilst the ignition is on and it will pop up a message asking if you want to enable the digital key. Then you need to assign it / link it to a driver profile.
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      07-11-2019, 05:23 PM   #5
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Which setting screen are you looking at? The digital key is managed in the Profile settings.

Also Digital Key and Key Card are not the same thing at the core. Yes, both are NFC, but that's mostly irrelevant. Digital Key is a smartphone (Android only right now, even then limited selection/support) and Key Card is the BMW-branded credit card-sized card that should have been delivered with the vehicle.
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