Insurance and OEM parts

vadimo · 08-13-2020, 12:02 PM

I had a damage claim and part of that rear deffuser was replaced, i took it down recently and noticed this has not got BMW logo and looks like an OEM of some sort.

The insurance is Aviva and used their BMW approved garage.

I want to raise a complaint cause my original one was purchased from BMW as i wanted to have genuine part and was expecting same in return from the repair.

Do you think i have a chance here and maybe get a compensation?

doncarlyon · 08-13-2020, 01:36 PM

I don't think its even worth the phone call

Hooded · 08-13-2020, 01:40 PM

Quote:

Originally Posted by doncarlyon

I don't think its even worth the phone call

^Especially if you couldn’t tell any difference until you noticed there was no BMW logo on the part.

robbiep · 08-13-2020, 03:29 PM

Before you make a complaint, I'd suggest having a read of your policy documents. They most likely have wording of 'original parts or parts of equivalent quality' or the suchlike

3-GT · 08-14-2020, 10:49 AM

Quote:

Originally Posted by vadimo

my original one was purchased from BMW.

Does this mean the one that was damaged wasn't the standard one from factory. If so, did you have it covered as a mod?

If it was covered as a mod, then unless the T&C's say otherwise I would be expecting them to replace with genuine.

08-13-2020, 12:02 PM	#1
vadimo Major 310 Rep 1,338 Posts Drives: 2014 F30 320D X-Drive Join Date: Sep 2016 Location: Surrey UK iTrader: (0) Garage List 2020 M340i [0.00]	Insurance and OEM parts I had a damage claim and part of that rear deffuser was replaced, i took it down recently and noticed this has not got BMW logo and looks like an OEM of some sort. The insurance is Aviva and used their BMW approved garage. I want to raise a complaint cause my original one was purchased from BMW as i wanted to have genuine part and was expecting same in return from the repair. Do you think i have a chance here and maybe get a compensation? __________________ Current Ride: 2020 G20 M340i in Metallic Black Sapphire with Individual Full Merino Ivory White and Piano Black Trim Previous Ride1: 2014 F30 M Sport 320D X-Drive Auto, Dakota Beige Leather, M Sport Brakes, Adaptive M Suspension, Paddle Shifters, 19" 403 Alloys, Folding Mirrors, Pro Sat Nav & Harman Kardon Surround Sound. Previous Ride2: 2004 E46 M Sport 320CI Auto, Montana Beige Leather & 18" 135M Alloys.
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08-13-2020, 01:36 PM	#2
doncarlyon Captain 258 Rep 757 Posts Drives: Megane RS 300 Trophy Join Date: Aug 2018 Location: Newcastle Upon Tyne iTrader: (0)	I don't think its even worth the phone call
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08-13-2020, 03:29 PM	#4
robbiep Brigadier General 1983 Rep 3,216 Posts Drives: VW e-Golf ! Join Date: Dec 2013 Location: North Wales, UK iTrader: (0)	Before you make a complaint, I'd suggest having a read of your policy documents. They most likely have wording of 'original parts or parts of equivalent quality' or the suchlike
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