Thank God for Bimmerpost - Two untrained individuals in a service center

TXDroneRacer · 02-05-2021, 02:07 PM

I called my local M Certified service center.

I talked with one lady about servicing my new 21 M5C ... 1200 miles
She was clueless and couldn't understand why I wanted to have my fluids changed at 1200 miles, so she transferred me to someone else with "more experience." The second lady said all BMW's do not need service until 12000 miles. The second lady was adamant and insisted that I was mistaken.

I was like... OMG! What the hell is going on. I told her that if I followed her advice, I would void the warranty on my vehicle.

Needless to say, I called back and got a guy that could help me.

By the way, this is what you get at an AutoNation service center in Houston. Their geniuses are not trained either. AutoNation is America's Largest Automotive Retailer. What a joke.

Maverik259 · 02-11-2021, 04:05 PM

I think we have a common denominator here...you sure you got passed to the service center and now simply bounced around the front reception?

Vic55 · 02-12-2021, 03:40 PM

LOL even if the actual uneducated employees do not know the process(es) on the break in service, the vin and key of the car will dictate what is to be done. That connects the car to what the factory has set up to be done.

bcparker2 · 02-12-2021, 06:20 PM

That sucks had a horrible experience at bmw west and since I'm smack in the middle between them and autonation I was going to give autonation a shot. I guess I'll be finding a local shop to work with on stuff I don't want to do after doing it once.

BimmerM5C · 02-23-2021, 08:31 PM

Quote:

Originally Posted by TXDroneRacer

I called my local M Certified service center.

I talked with one lady about servicing my new 21 M5C ... 1200 miles
She was clueless and couldn't understand why I wanted to have my fluids changed at 1200 miles, so she transferred me to someone else with "more experience." The second lady said all BMW's do not need service until 12000 miles. The second lady was adamant and insisted that I was mistaken.

I was like... OMG! What the hell is going on. I told her that if I followed her advice, I would void the warranty on my vehicle.

Needless to say, I called back and got a guy that could help me.

By the way, this is what you get at an AutoNation service center in Houston. Their geniuses are not trained either. AutoNation is America's Largest Automotive Retailer. What a joke.

It seems to be a Texas thing service center in San Antonio also sucks

02-05-2021, 02:07 PM	#1
TXDroneRacer Private First Class 66 Rep 128 Posts Drives: 21 M5 Comp, 21 X5 M50i Join Date: Dec 2020 Location: Houston iTrader: (0) Garage List 2021 BMW X5 M50i [0.00] 2021 BMW M5 Comp [0.00]	Thank God for Bimmerpost - Two untrained individuals in a service center I called my local M Certified service center. I talked with one lady about servicing my new 21 M5C ... 1200 miles She was clueless and couldn't understand why I wanted to have my fluids changed at 1200 miles, so she transferred me to someone else with "more experience." The second lady said all BMW's do not need service until 12000 miles. The second lady was adamant and insisted that I was mistaken. I was like... OMG! What the hell is going on. I told her that if I followed her advice, I would void the warranty on my vehicle. Needless to say, I called back and got a guy that could help me. By the way, this is what you get at an AutoNation service center in Houston. Their geniuses are not trained either. AutoNation is America's Largest Automotive Retailer. What a joke.
	Appreciate 0 Tweet Quote

02-11-2021, 04:05 PM	#2
Maverik259 Major General 4145 Rep 7,160 Posts Drives: F90 M5 / F15 50i Join Date: Jun 2017 Location: Virginia iTrader: (1) Garage List 2020 BMW M5 [10.00] 2014 X5 50i [0.00]	I think we have a common denominator here...you sure you got passed to the service center and now simply bounced around the front reception? __________________ '07 Yamaha R1 (sold) '06 C55 AMG (sold) ‘?20 M5, MP Carbon Pro Spoiler, MP Carbon Diffuser, MP Black grille and gills, MP Carbon Mirrors, CF side sills, 789M w/ Ti studs, eventuri, Dinan X pipe '14 X5 50i (wife’s now)
	Appreciate 1 Juceman43.50 Quote

02-12-2021, 03:40 PM	#3
Vic55 Lieutenant General 19546 Rep 10,190 Posts Drives: 2023 BMW M8 Competition Coupe Join Date: Jul 2009 Location: THE Orange County iTrader: (9)	LOL even if the actual uneducated employees do not know the process(es) on the break in service, the vin and key of the car will dictate what is to be done. That connects the car to what the factory has set up to be done. __________________ 2024 BMW M3 CS Frozen Solid White 2023 BMW M8 Coupe Competition Alpine White 2022 Porsche Carrera GTS Coupe Shark Blue 2020 Audi R8 V10 Performance Suzuka Gray 2012 Mercedes Benz C63 AMG Black Series Obsidian Black
	Appreciate 0 Quote

02-12-2021, 06:20 PM	#4
bcparker2 Private First Class 105 Rep 142 Posts Drives: BMW M5 (F90) Join Date: Oct 2020 Location: Texas iTrader: (0)	That sucks had a horrible experience at bmw west and since I'm smack in the middle between them and autonation I was going to give autonation a shot. I guess I'll be finding a local shop to work with on stuff I don't want to do after doing it once.
	Appreciate 0 Quote