Advice needed prior to picking up car from 6 weeks of service...

MMakoto · 12-01-2008, 03:52 PM

to make my story short, my car has been in service for 6 straight weeks, and as of today, the SA told me it's all fixed and ready for pickup.

a little summary; my car was updated to the laggy software 30.2 and fuel pump changed sometime back in July, and has caused a lot of problems afterwards. dvd drive not reading the disc, rattle from the wastegates, the accelerator pedal/component causing a limp mode (pretty bad i nearly got hit by a truck once because my car lost half the power and it wouldn't accel right away). the car was brought back to them a week later, they replaced the dvd drive, fixed the accelerator pedal problem, and gave me new wastegates, but the rattle was still there. i called my SA up and told him the rattle is still there, then scheduled a loaner appointment which is a month later.

on 10/20/08, that's when i dropped off my car for the rattle fix. a couple of weeks ago i was asking my SA to help me with the buyback/trade assist thing, cuz i really wanna get out of this car. he said he'll try to help me out, but i felt that he was just trying to buy more time to fix the car. till date, the car was in the shop for a total of 8 weeks for one problem. today, my SA called me and said my car is all fixed. he told me to pick it up and drive it for a week and see if the problem still exist.

now my question is, should i go pick it up? i'm afraid if i pick it up, i will lose my option of having the dealership do the buyback/trade assist. the last thing i would wanna do is get a lawyer involved. so anyone could pls chime in with your suggestions and experiences?

btw, i am located in NYC. my car is an 09/06' built with 29k miles. TIA!

Crimson92 · 12-01-2008, 03:53 PM

buyback, now

Crimson92 · 12-01-2008, 03:53 PM

call bmwusa right now and bitch the hell out of the matter

bsamoul · 12-01-2008, 03:55 PM

Can they buy back a car that is 2 years old? I would call BMW NA though and go through them to figure out your options, rather than going through the dealer.

Auto_Armour335i · 12-01-2008, 03:57 PM

I would pick it up and drive it. If the problem is still there you have more more then a leg to stand on. It will be hard to get them to buy it back at this point.

E90ice · 12-01-2008, 04:02 PM

BMW - always reliable!

Crimson92 · 12-01-2008, 05:29 PM

Quote:

Originally Posted by Auto_Armour335i

I would pick it up and drive it. If the problem is still there you have more more then a leg to stand on. It will be hard to get them to buy it back at this point.

no thats a very bad idea

mike-y · 12-01-2008, 08:37 PM

Are there any "lemon laws" in your state? Ok, I just checked google, and there is a lot of information that comes up under "new york lemon law". I'd research that information, you may be able to use the lemon law to get out of your current vehicle and into a new car with minimal cost.

good luck.

MMakoto · 12-01-2008, 11:02 PM

Quote:

Originally Posted by mike-y

Are there any "lemon laws" in your state? Ok, I just checked google, and there is a lot of information that comes up under "new york lemon law". I'd research that information, you may be able to use the lemon law to get out of your current vehicle and into a new car with minimal cost.

good luck.

my car is 2+ years old, and it doesn't qualify as a lemon anymore.

JSpira · 12-02-2008, 07:06 AM

Quote:

Originally Posted by MMakoto

my car is 2+ years old, and it doesn't qualify as a lemon anymore.

At that age, it doesn't seem to qualify for trade assist/buyback either, since BMW uses that to avoid getting into a lemon law situation.

MMakoto · 12-02-2008, 10:30 AM

Quote:

Originally Posted by JSpira

At that age, it doesn't seem to qualify for trade assist/buyback either, since BMW uses that to avoid getting into a lemon law situation.

if buyback/trade assist is what i'm pursuing, should i contact BMW NA or it has to be dealt with the dealership?

jlstyle · 12-02-2008, 10:43 AM

I just had my Z4 bought back and picked a new E92!
And I'm in NJ.

Man your car is having hell of a problem, but your car is too old to be considered as lemon or trade in assist or what not.
But i'll still call up a lemon law laywer (just google 'lemon law NY') and ask what they could do. They will usually call back within 30 min and let you know if you car is eligible or not.
If your car qualify, perfect, but if not move on to other option.

Call, BMW NA and ask them to transfer you to the appropriate person to discuss about lemon law situation. You might not get a representitive 'for' you right away but keep on calling to get a right person and once you feel like you got a right person, get their info and ask them to help you out. It's bit of dragging process but worth a try.

It took me about 2 months to get everything sorted but totally worth it.

Good luck.

Crimson92 · 12-02-2008, 11:00 AM

Quote:

Originally Posted by MMakoto

if buyback/trade assist is what i'm pursuing, should i contact BMW NA or it has to be dealt with the dealership?

you should always deal with bmwusa directly

Aurora Bearialis · 12-02-2008, 11:58 AM

Quote:

Originally Posted by Crimson92

you should always deal with bmwusa directly

werd, they at least call you back and take care of you when you call them

MMakoto · 12-03-2008, 10:27 AM

i've called bmw na yesterday, and they said they'll get in touch with the dealership, but probably won't get back to me anytime soon. the dealership is forcing me to pickup my car, otherwise i'll have to pay $40/day for the loaner car. guess i'll have to pick up the car first and then pursue on with bmw na.

12-01-2008, 03:52 PM	#1
MMakoto Lieutenant 13 Rep 467 Posts Drives: lookin' Join Date: Jan 2006 Location: NyC iTrader: (3)	Advice needed prior to picking up car from 6 weeks of service... to make my story short, my car has been in service for 6 straight weeks, and as of today, the SA told me it's all fixed and ready for pickup. a little summary; my car was updated to the laggy software 30.2 and fuel pump changed sometime back in July, and has caused a lot of problems afterwards. dvd drive not reading the disc, rattle from the wastegates, the accelerator pedal/component causing a limp mode (pretty bad i nearly got hit by a truck once because my car lost half the power and it wouldn't accel right away). the car was brought back to them a week later, they replaced the dvd drive, fixed the accelerator pedal problem, and gave me new wastegates, but the rattle was still there. i called my SA up and told him the rattle is still there, then scheduled a loaner appointment which is a month later. on 10/20/08, that's when i dropped off my car for the rattle fix. a couple of weeks ago i was asking my SA to help me with the buyback/trade assist thing, cuz i really wanna get out of this car. he said he'll try to help me out, but i felt that he was just trying to buy more time to fix the car. till date, the car was in the shop for a total of 8 weeks for one problem. today, my SA called me and said my car is all fixed. he told me to pick it up and drive it for a week and see if the problem still exist. now my question is, should i go pick it up? i'm afraid if i pick it up, i will lose my option of having the dealership do the buyback/trade assist. the last thing i would wanna do is get a lawyer involved. so anyone could pls chime in with your suggestions and experiences? btw, i am located in NYC. my car is an 09/06' built with 29k miles. TIA!
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12-01-2008, 03:55 PM	#4
bsamoul Major General 165 Rep 7,433 Posts Drives: E90 325i Join Date: Feb 2007 Location: Walnut Creek, California iTrader: (2)	Can they buy back a car that is 2 years old? I would call BMW NA though and go through them to figure out your options, rather than going through the dealer. __________________ -Brian 2X 2006 BMW 325i [Electric Red & Mystic Blue] \| ZPP \| V1 \| Rear Fogs \| M3 Lip Spoiler \| EAS RemoteKey \| BMS Powerbox \| Projector90 Headlights w/ LED AE \| LED plate lights \| OEM Blacklines http://www.tech-shine.com
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12-01-2008, 03:57 PM	#5
Auto_Armour335i First Lieutenant 28 Rep 385 Posts Drives: E92 Montego 335i Join Date: Mar 2008 Location: Sacramento, CA iTrader: (2)	I would pick it up and drive it. If the problem is still there you have more more then a leg to stand on. It will be hard to get them to buy it back at this point.
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12-01-2008, 04:02 PM	#6
E90ice Banned 205 Rep 2,002 Posts Drives: 2008 335xi Coupe Join Date: May 2006 Location: WA iTrader: (0)	BMW - always reliable! __________________
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12-01-2008, 08:37 PM	#8
mike-y just another bmw douche bag 195 Rep 3,640 Posts Drives: 1.9L of fury Join Date: Nov 2008 Location: Los Angeles, CA iTrader: (4)	Are there any "lemon laws" in your state? Ok, I just checked google, and there is a lot of information that comes up under "new york lemon law". I'd research that information, you may be able to use the lemon law to get out of your current vehicle and into a new car with minimal cost. good luck.
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12-02-2008, 10:43 AM	#12
jlstyle Lieutenant Colonel 355 Rep 1,762 Posts Drives: Porsche Panamera Join Date: Jun 2008 Location: USA iTrader: (0) Garage List 2014 Audi S7 [0.00] 2015 BMW X5 [0.00]	I just had my Z4 bought back and picked a new E92! And I'm in NJ. Man your car is having hell of a problem, but your car is too old to be considered as lemon or trade in assist or what not. But i'll still call up a lemon law laywer (just google 'lemon law NY') and ask what they could do. They will usually call back within 30 min and let you know if you car is eligible or not. If your car qualify, perfect, but if not move on to other option. Call, BMW NA and ask them to transfer you to the appropriate person to discuss about lemon law situation. You might not get a representitive 'for' you right away but keep on calling to get a right person and once you feel like you got a right person, get their info and ask them to help you out. It's bit of dragging process but worth a try. It took me about 2 months to get everything sorted but totally worth it. Good luck.
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12-03-2008, 10:27 AM	#15
MMakoto Lieutenant 13 Rep 467 Posts Drives: lookin' Join Date: Jan 2006 Location: NyC iTrader: (3)	i've called bmw na yesterday, and they said they'll get in touch with the dealership, but probably won't get back to me anytime soon. the dealership is forcing me to pickup my car, otherwise i'll have to pay $40/day for the loaner car. guess i'll have to pick up the car first and then pursue on with bmw na.
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