I8.5 not automatic at dealer

jkramerXXX7 · 07-24-2023, 04:03 PM

Just picked by X5 50e up from dealer for Valve issue to EV Battery. Had hoped and was told that update to 8.5 would occur but on delivery this afternoon it was not performed. Instead was told that it was not authorized by BMW as my repair did not entail a software update. I guess technically this is true but as a show of good faith, I felt they could have updated since they had the car for 3 weeks and was told the update takes about 15-20 minutes. I maintained my cool but was disappointed by the lack of concern as I know that other dealers have stepped up in similar situations. Oh well, maybe they'll get it done when I have to take the car back in a few days for the Module for tank leak......
It will be out in September regardless of whether they do or not.

Basques · 07-24-2023, 04:06 PM

Damn, that's a shame. I will pick up mine from the dealer this week, and I still didn't get a solid response to if they will do it or not.

mojoJJ · 07-24-2023, 05:16 PM

Yeah there was a lot of confusaround this update. Apparently BMW won’t pay dealerships to update to ID8 unless there’s something wrong with your car or the OS that requires the update. There’s a couple of threads here discussing just that.

TurtleBoy · 07-24-2023, 05:53 PM

The DMTL solution is software so you should get 8.5 then. It is due out this week.

915M · 07-24-2023, 09:27 PM

I am visiting a dealer for a flat tire on Wednesday.(This run-flat is not run-flat actually. It is half collapsed)
Should I ask them to install 8.5 specifically?

mojoJJ · 07-24-2023, 09:51 PM

Quote:

Originally Posted by 915M

I am visiting a dealer for a flat tire on Wednesday.(This run-flat is not run-flat actually. It is half collapsed)
Should I ask them to install 8.5 specifically?

Unless the flat tire was caused by the iDrive software somehow, they probably won’t update it. You can still ask.

Heavyd · 07-25-2023, 12:35 AM

Quote:

Originally Posted by jkramerXXX7

Just picked by X5 50e up from dealer for Valve issue to EV Battery. Had hoped and was told that update to 8.5 would occur but on delivery this afternoon it was not performed. Instead was told that it was not authorized by BMW as my repair did not entail a software update. I guess technically this is true but as a show of good faith, I felt they could have updated since they had the car for 3 weeks and was told the update takes about 15-20 minutes. I maintained my cool but was disappointed by the lack of concern as I know that other dealers have stepped up in similar situations. Oh well, maybe they'll get it done when I have to take the car back in a few days for the Module for tank leak......
It will be out in September regardless of whether they do or not.

This is just mind boggling. So after weeks to repair the valve issue they just say fuck you we won’t do the update???
This is so unacceptable. BMW has a serieus problem with customer service.

nZtiZia · 07-25-2023, 09:03 AM

not everyone’s experience is a negative one regarding software updates. my dealership is a very good customer advocate during the few times I’ve brought our vehicles in for service. new software versions didn’t specifically address my “issues”, but they updated mine twice

but I am bewildered with the stance BMWAG takes with remote software updates which is obviously very inconsistent in its implementation. if a customer’s vehicle isn’t updating like it should, either fix the remote implementation problem, assist the customers in getting updated, or let us have full control (USB flashing).

gadgetfreak2024 · 07-25-2023, 09:10 AM

So I know I have seen references to *some* people successfully getting their dealers to install 8.5. But I cannot for the life of me find anyone on these forums who actually have had that experience. I’m not doubting it — just hoping to read more about it.

Can anyone who has been updated on their 24 LCI X5 reply if you have a moment? Curious to hear confirmation and initial impressions. Thanks.

TurtleBoy · 07-25-2023, 09:13 AM

Quote:

Originally Posted by gadgetfreak2024

So I know I have seen references to *some* people successfully getting their dealers to install 8.5. But I cannot for the life of me find anyone on these forums who actually have had that experience. I’m not doubting it — just hoping to read more about it.

Can anyone who has been updated on their 24 LCI X5 reply if you have a moment? Curious to hear confirmation and initial impressions. Thanks.

The other day we were posting links to some people who posted about being updated. If I run across that thread I will link it. There have been members both in the US and abroad who have had it down. The first was about three weeks ago or so.

gadgetfreak2024 · 07-25-2023, 09:15 AM

Quote:

Originally Posted by TurtleBoy

The other day we were posting links to some people who posted about being updated. If I run across that thread I will link it. There have been members both in the US and abroad who have had it down. The first was about three weeks ago or so.

Thanks. Yeah, if you happen to find the links that’s great. I’ve surfed around quite a bit and just haven’t been able to find these reports.

Obviously not life and death… But appreciate anything to shine the light on where to find those updates.

TurtleBoy · 07-25-2023, 09:21 AM

Quote:

Originally Posted by gadgetfreak2024

Thanks. Yeah, if you happen to find the links that’s great. I’ve surfed around quite a bit and just haven’t been able to find these reports.

Obviously not life and death… But appreciate anything to shine the light on where to find those updates.

Here are a few I came up with:

https://g07.bimmerpost.com/forums/sh...&postcount=967

https://g05.bimmerpost.com/forums/sh...8&postcount=30

https://g07.bimmerpost.com/forums/sh...&postcount=968

https://g05.bimmerpost.com/forums/sh...0&postcount=60

gadgetfreak2024 · 07-25-2023, 09:21 AM

Quote:

Originally Posted by TurtleBoy

Here are a few I came up with:

https://g07.bimmerpost.com/forums/sh...&postcount=967

https://g05.bimmerpost.com/forums/sh...8&postcount=30

https://g07.bimmerpost.com/forums/sh...&postcount=968

https://g05.bimmerpost.com/forums/sh...0&postcount=60

Thanks!

TurtleBoy · 07-25-2023, 09:22 AM

Quote:

Originally Posted by gadgetfreak2024

Thanks!

Just saw this one as I was reading another thread.

https://g05.bimmerpost.com/forums/sh...&postcount=107

gadgetfreak2024 · 07-25-2023, 09:24 AM

Quote:

Originally Posted by TurtleBoy

Just saw this one as I was reading another thread.

https://g05.bimmerpost.com/forums/sh...&postcount=107

Great. Definitely still only a trickle, I guess…

TurtleBoy · 07-25-2023, 09:30 AM

Quote:

Originally Posted by gadgetfreak2024

Great. Definitely still only a trickle, I guess…

Which is expected since most dealers aren't updating them. We will see the number of 8.5 increase starting this week when the DMTL update is issued as that should be in 8.5 for eligible vehicles.

915M · 07-25-2023, 11:03 AM

Don't dealers get paid for updating OS? 30 minutes of labor?
Or they just want to spend 30 minutes doing something else?

TurtleBoy · 07-25-2023, 11:06 AM

Quote:

Originally Posted by 915M

Don't dealers get paid for updating OS? 30 minutes of labor?
Or they just want to spend 30 minutes doing something else?

They only get paid if the update is required for warranty work. In the case of the upgrade to 8.5, the SIB states they will not be paid to do the update unless it is part of a another covered repair and to tell the customer that the update will be available by OTA.

walketed · 07-25-2023, 11:16 AM

Quote:

Originally Posted by 915M

I am visiting a dealer for a flat tire on Wednesday.(This run-flat is not run-flat actually. It is half collapsed)
Should I ask them to install 8.5 specifically?

Just tell them that that there are a lot of problems with the software and they will have to update it..

07-24-2023, 04:03 PM	#1
jkramerXXX7 Private 137 Rep 98 Posts Drives: 23 X7 40i, 24 X5 50e Join Date: Jan 2023 Location: Seabrook,SC iTrader: (0)	I8.5 not automatic at dealer Just picked by X5 50e up from dealer for Valve issue to EV Battery. Had hoped and was told that update to 8.5 would occur but on delivery this afternoon it was not performed. Instead was told that it was not authorized by BMW as my repair did not entail a software update. I guess technically this is true but as a show of good faith, I felt they could have updated since they had the car for 3 weeks and was told the update takes about 15-20 minutes. I maintained my cool but was disappointed by the lack of concern as I know that other dealers have stepped up in similar situations. Oh well, maybe they'll get it done when I have to take the car back in a few days for the Module for tank leak...... It will be out in September regardless of whether they do or not.
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07-24-2023, 04:06 PM	#2
Basques New Member 8 Rep 16 Posts Drives: BMW X5 x50e Join Date: May 2023 Location: Seattle iTrader: (0)	Damn, that's a shame. I will pick up mine from the dealer this week, and I still didn't get a solid response to if they will do it or not.
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07-24-2023, 05:16 PM	#3
mojoJJ Lieutenant 265 Rep 409 Posts Drives: 2024 X6 xDrive40i Join Date: May 2023 Location: NorCal iTrader: (0)	Yeah there was a lot of confusaround this update. Apparently BMW won’t pay dealerships to update to ID8 unless there’s something wrong with your car or the OS that requires the update. There’s a couple of threads here discussing just that.
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07-24-2023, 05:53 PM	#4
TurtleBoy General 13495 Rep 20,105 Posts Drives: 2019 X5 40i,2021 M340i Join Date: Jan 2019 Location: Colorado iTrader: (0)	The DMTL solution is software so you should get 8.5 then. It is due out this week. __________________ 2021 BMW G20 M340i xDrive - Verde Ermes/Black - 03/2024.40 2019 BMW G05 X5 xDrive40i - Phytonic Blue/Cognac - 11/2023.50
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07-24-2023, 09:27 PM	#5
915M Second Lieutenant 88 Rep 208 Posts Drives: BMW X5 50e Join Date: Feb 2023 Location: NYC iTrader: (0)	I am visiting a dealer for a flat tire on Wednesday.(This run-flat is not run-flat actually. It is half collapsed) Should I ask them to install 8.5 specifically?
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07-25-2023, 09:03 AM	#8
nZtiZia Major General 4710 Rep 8,767 Posts Drives: eVeRyOnE mAD! Join Date: Dec 2020 Location: neither here nor there... iTrader: (0) Garage List 2021 BMW X5 xDrive 45e [9.88]	not everyone’s experience is a negative one regarding software updates. my dealership is a very good customer advocate during the few times I’ve brought our vehicles in for service. new software versions didn’t specifically address my “issues”, but they updated mine twice but I am bewildered with the stance BMWAG takes with remote software updates which is obviously very inconsistent in its implementation. if a customer’s vehicle isn’t updating like it should, either fix the remote implementation problem, assist the customers in getting updated, or let us have full control (USB flashing).
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07-25-2023, 09:10 AM	#9
gadgetfreak2024 First Lieutenant 222 Rep 348 Posts Drives: 2024 X5 50e, 2011 X5 50i M-Sp. Join Date: Apr 2023 Location: NY State iTrader: (0)	So I know I have seen references to some people successfully getting their dealers to install 8.5. But I cannot for the life of me find anyone on these forums who actually have had that experience. I’m not doubting it — just hoping to read more about it. Can anyone who has been updated on their 24 LCI X5 reply if you have a moment? Curious to hear confirmation and initial impressions. Thanks.
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07-25-2023, 11:03 AM	#17
915M Second Lieutenant 88 Rep 208 Posts Drives: BMW X5 50e Join Date: Feb 2023 Location: NYC iTrader: (0)	Don't dealers get paid for updating OS? 30 minutes of labor? Or they just want to spend 30 minutes doing something else?
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