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      02-22-2009, 05:29 PM   #1
Kit523
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Question.....about warranty issues

So i run into some porblems with the dealership ppl
so i have been into the service for "engine shaking" problems
went into the dealer for 4 times.....they changed the spark plugs and sensors ...then spark plugs then sensors again
and this is the 5th time i am going in

basically the problem occur when i am stop at the light
so after driving for 10-15 mins normal driving or after i rip the car a bit(when the oil get to 120 the shakes is worse) ....and when i come to the stop (applying brakes ) i can feel the bottom of the car and the engine start to shakes a little bit
i can feel it on the brake pedals and the leg area (driver and passager ) shakes alot....
i am not sure wtf is going on


so ......bascially this is 5th times i went in for this problem
they told me they cannot find the problems....and they are charging me labor hrs for checking the car
but my car is under warranty
so is it normal for them to charge me just to check my car under warranty and this problems has been fixed for 4 times but still there!?
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      02-22-2009, 06:18 PM   #2
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no one?
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      02-22-2009, 06:37 PM   #3
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which dealer? y dont u show them the problem? and the last 4 times u got it fixed, does it come back right away or after few thousands k's? may be tell them "hey, last time i got this fix here and its still shaking!"

Last edited by dkvby; 02-22-2009 at 06:53 PM..
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      02-22-2009, 06:53 PM   #4
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i mean it's hard to show
sometimes it's here
sometimes i cant feel any.....
i mean it's weird.....

usually after 2-3 days after the fix the problem come back out


BJ bmw= =
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      02-22-2009, 07:27 PM   #5
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don't worry dude just tell them whatever i told you, they shouldn't charge you!!
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      02-22-2009, 07:49 PM   #6
Kit523
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^^^ diu hope so la= =
dun wanna deal with them everytime....
i am going to auto west after this...fuxk bj
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      02-22-2009, 07:49 PM   #7
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BJBMW....-_-
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      02-23-2009, 09:48 AM   #8
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Quote:
Originally Posted by Kit523 View Post
so ......bascially this is 5th times i went in for this problem
they told me they cannot find the problems....and they are charging me labor hrs for checking the car
but my car is under warranty
so is it normal for them to charge me just to check my car under warranty and this problems has been fixed for 4 times but still there!?
sound BS that they charged you labor!!
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      02-23-2009, 09:55 AM   #9
ians
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Quote:
Originally Posted by Soni View Post
sound BS that they charged you labor!!
+1, they can BS you and take your car then do nothing and tell you nothing find but they can't charge you!
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      02-23-2009, 10:00 AM   #10
who's ur daddy?
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Were they able to replicate the problem when they test drove the car? Does the problem happen all the time?
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      02-23-2009, 07:34 PM   #11
Kit523
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went today
big argument
my SA fix everything=)
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      02-23-2009, 08:15 PM   #12
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who's ur SA? btw saw u today near Kwantlen
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      02-23-2009, 08:47 PM   #13
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so wut's the problem?
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      02-23-2009, 10:02 PM   #14
Kit523
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francis poon


yeah went to eat at richmond today!
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      02-23-2009, 10:08 PM   #15
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They should not charge labour for a warranty issue. Have you been able to replicate the problem with one of their techs in the car, or have they been able to replicate it?
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      02-23-2009, 10:30 PM   #16
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glad everything solve jor la billy...

BJBMW should offer you some BJ's for you next time for compensation la... rofl
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      02-23-2009, 11:02 PM   #17
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Quote:
Originally Posted by ehhhwik View Post
glad everything solve jor la billy...

BJBMW should offer you some BJ's for you next time for compensation la... rofl
depends on who is giving the compensation eh?
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      02-23-2009, 11:10 PM   #18
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billy next time u have prob, give me a call..i can try to help at brian jessel bmw =.=
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      02-24-2009, 12:01 AM   #19
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no they said it's normal with the "shaking" so they said this is not under warranty since the problem is normal
and they r charging me labor for checking the car....
*note* they cant find the problem i mention and they found it normal
oh well
yeah jeff will throw u a call man
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      02-24-2009, 02:38 AM   #20
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i think its just BMW's way of saying when they know something is broken but is too lazy or ignorant to fix it

i had a similar problem with my squeaking brakes, i brought it to the dealer 3 times for same problem and they say "it's normal", my friend has a 645ci, same shit happened to him "its normal", i forked out my own money $250 to change my brake pads, sound is now gone, now that's NORMAL!

all they told me to justify its normal because its "BMW brakes, its high performance, so they squeak", WTF kind of stupid idiotic reason is that???
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      02-24-2009, 10:52 AM   #21
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I've felt the problem you're talking about in another car; it isn't normal. They're charging you labor because they think you're whining, they probably don't believe you have a real problem (which you probably do).
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      02-24-2009, 12:11 PM   #22
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Quote:
Originally Posted by ehhhwik View Post
i think its just BMW's way of saying when they know something is broken but is too lazy or ignorant to fix it

i had a similar problem with my squeaking brakes, i brought it to the dealer 3 times for same problem and they say "it's normal", my friend has a 645ci, same shit happened to him "its normal", i forked out my own money $250 to change my brake pads, sound is now gone, now that's NORMAL!

all they told me to justify its normal because its "BMW brakes, its high performance, so they squeak", WTF kind of stupid idiotic reason is that???
thats not entirely untrue..a friend has a set of brembo's that he uses to track. it squeaks all the time during ordinary driving conditions, but when they warm up at the track, smooth as butta.

not saying that oem bmw brakes are supposed to squeak, just sayin that there is some truth behind that statement.
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