BMW NA

SoCali E36 · 05-29-2009, 01:34 AM

is there a phone number for BMWNA that i can call to complain about the dealer not wanting to fix a problem my car has?

jaaE90 · 05-29-2009, 09:39 AM

Google is your friend...

http://www.bmwusa.com/Standard/Conte...nyInformation/

SfValley335i · 05-29-2009, 10:18 AM

why wouldnt a dealer want to fix your car? they get paid on warranty work...
maybe what you want fixed really isnt 'broken' and will be rejected by BMW NA

SoCali E36 · 05-29-2009, 12:50 PM

My car has that cranking issue. But they keep saying that there's nothing wrong with it. That's why I wanna see if BMW NA can do something about it. Also thanks for the link.

ToadHollow · 05-29-2009, 01:20 PM

Not sure this would make any difference but ...... send a PM to BMW NA as they are a registered member of the forum. They do seem to show up in different threads and just recently as a matter of fact.

kptaylor · 05-29-2009, 03:16 PM

Dealer can't do any warranty work unless the car is throwing the required codes to allow the work. Best case for you is to see if the dealer can do a PUMA case and have a BMW field rep come out and look.

SoCali E36 · 05-29-2009, 08:12 PM

Quote:

Originally Posted by kptaylor

Dealer can't do any warranty work unless the car is throwing the required codes to allow the work. Best case for you is to see if the dealer can do a PUMA case and have a BMW field rep come out and look.

Ill bring that up next time I go in. I have to go into service anyways cuz my break light came on today to be changed. My car had this issue once and a code came on. They said they changed the EKP module I think and it worked. They also have changed 3 injectors as well. I have a video on my phone of a cold start from this morning which I will upload when I get home. I will send a PM to BMW NA too so hopefuly this will be resolved.

If anyone else has any suggestions or advice I would appreciate it.

SoCali E36 · 05-30-2009, 05:08 AM

here is the video i promised.

[u2b]<object width="425" height="344"><param name="movie" value="http://www.youtube.com/v/VE_l6nDdH1E&hl=en&fs=1"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/VE_l6nDdH1E&hl=en&fs=1" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="425" height="344"></embed></object>[/u2b]

you have to turn it a bit. sorry for the crappy video its from my cell.

SoCali E36 · 05-30-2009, 03:26 PM

so far no reply from BMW NA

ToadHollow · 05-30-2009, 05:34 PM

According to your video clip ......... the car DOES have issues. No codes thrown means the dealer isn't going to find a problem (as far as they're concerned).

SoCali E36 · 05-31-2009, 05:35 PM

Quote:

Originally Posted by ToadHollow

According to your video clip ......... the car DOES have issues. No codes thrown means the dealer isn't going to find a problem (as far as they're concerned).

ya and it sucks. so far no reply back from BMW NA as far as a PM goes.

ToadHollow · 05-31-2009, 05:37 PM

Quote:

Originally Posted by SoCali E90

ya and it sucks. so far no reply back from BMW NA as far as a PM goes.

They used to post here quite a bit. They accepted my "friend request" a while back so there's still hope that they'll respond to you.

island111 · 05-31-2009, 06:02 PM

Carol Pantua
Eastern Region Representative
Customer Relations and Services
V2-US-A-51

Telephone
(201) 263-8223
(800) 831-1117*8223
Fax
(201) 930-8484
Mailing Address
BMW of North America, LLC
P.O. Box 1227
Westwood, NJ 07675-1227

Tom Purves old CEO 212-362-57XX Home Number Sorry this is his old number and he is now the CEO of RR. I liked it when he ran BMW. Nice promotion he earned it. When you hit a certain age with BMW you have to move on so I hear. You can call him in England to say hello.I was thinking of it.

Good Luck!

Nikolas · 05-31-2009, 06:13 PM

BMW just issued a letter to many 335i owners specifically stating that a long crank is a symptom of the fuel pump. They also state that if you have those symptoms to bring the car in for service. Bring them a copy of the letter (it is posted somewhere on this site) and say fix it per BMW NA.

SoCali E36 · 05-31-2009, 07:29 PM

Quote:

Originally Posted by Nikolas

BMW just issued a letter to many 335i owners specifically stating that a long crank is a symptom of the fuel pump. They also state that if you have those symptoms to bring the car in for service. Bring them a copy of the letter (it is posted somewhere on this site) and say fix it per BMW NA.

o wow this would help out a lot. anyone know what thread this ia posted in?

Nikolas · 05-31-2009, 09:06 PM

Quote:

Originally Posted by SoCali E90

o wow this would help out a lot. anyone know what thread this ia posted in?

Here it is from the source.

http://www.bmwtis.com/tsb/bulletins/...p/B130309g.htm

05-29-2009, 01:34 AM	#1
SoCali E36 BMW Client Advisor 1000 Rep 3,526 Posts Drives: X5 40e/e36 M3 Sedan Join Date: Jan 2008 Location: Where the road takes me... iTrader: (10)	BMW NA Video Update is there a phone number for BMWNA that i can call to complain about the dealer not wanting to fix a problem my car has? __________________ Last edited by SoCali E36; 05-30-2009 at 05:21 AM.. Reason: added a video
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05-29-2009, 09:39 AM	#2
jaaE90 Rockin' & Rollin' 8 Rep 118 Posts Drives: '08 535i & '95 318ti Join Date: Nov 2008 Location: Denver iTrader: (0)	Google is your friend... http://www.bmwusa.com/Standard/Conte...nyInformation/ __________________ 2010 E70 Diesel - Space Gray 2008 535i - Black Sapphire/Black Dakota Dinan S2 & Exhaust *1995 318ti Clubsport - Hellrot Red
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05-29-2009, 10:18 AM	#3
SfValley335i Colonel 164 Rep 2,409 Posts Drives: Current:135i Sold:335i sedan Join Date: Mar 2007 Location: City of Angels iTrader: (8)	why wouldnt a dealer want to fix your car? they get paid on warranty work... maybe what you want fixed really isnt 'broken' and will be rejected by BMW NA
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05-29-2009, 12:50 PM	#4
SoCali E36 BMW Client Advisor 1000 Rep 3,526 Posts Drives: X5 40e/e36 M3 Sedan Join Date: Jan 2008 Location: Where the road takes me... iTrader: (10)	My car has that cranking issue. But they keep saying that there's nothing wrong with it. That's why I wanna see if BMW NA can do something about it. Also thanks for the link. __________________
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05-29-2009, 01:20 PM	#5
ToadHollow Once upon a time ...... 276 Rep 5,048 Posts Drives: 2008 JB E92 - SOLD 5/2010 Join Date: Sep 2008 Location: Asti, Italy & Austin, Texas iTrader: (16) Garage List 2008 E92 335i [8.00]	Not sure this would make any difference but ...... send a PM to BMW NA as they are a registered member of the forum. They do seem to show up in different threads and just recently as a matter of fact. __________________
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05-29-2009, 03:16 PM	#6
kptaylor First Lieutenant 6 Rep 322 Posts Drives: '07 335i Coupe Join Date: Mar 2007 Location: PHX, AZ iTrader: (0)	Dealer can't do any warranty work unless the car is throwing the required codes to allow the work. Best case for you is to see if the dealer can do a PUMA case and have a BMW field rep come out and look.
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05-30-2009, 05:08 AM	#8
SoCali E36 BMW Client Advisor 1000 Rep 3,526 Posts Drives: X5 40e/e36 M3 Sedan Join Date: Jan 2008 Location: Where the road takes me... iTrader: (10)	here is the video i promised. [u2b]<object width="425" height="344"><param name="movie" value="http://www.youtube.com/v/VE_l6nDdH1E&hl=en&fs=1"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/VE_l6nDdH1E&hl=en&fs=1" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="425" height="344"></embed></object>[/u2b] you have to turn it a bit. sorry for the crappy video its from my cell. __________________
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05-30-2009, 03:26 PM	#9
SoCali E36 BMW Client Advisor 1000 Rep 3,526 Posts Drives: X5 40e/e36 M3 Sedan Join Date: Jan 2008 Location: Where the road takes me... iTrader: (10)	so far no reply from BMW NA __________________
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05-30-2009, 05:34 PM	#10
ToadHollow Once upon a time ...... 276 Rep 5,048 Posts Drives: 2008 JB E92 - SOLD 5/2010 Join Date: Sep 2008 Location: Asti, Italy & Austin, Texas iTrader: (16) Garage List 2008 E92 335i [8.00]	According to your video clip ......... the car DOES have issues. No codes thrown means the dealer isn't going to find a problem (as far as they're concerned). __________________
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05-31-2009, 06:02 PM	#13
island111 Private First Class 7 Rep 138 Posts Drives: 335 Join Date: Apr 2007 Location: USA East Coast iTrader: (0)	Carol Pantua Eastern Region Representative Customer Relations and Services V2-US-A-51 Telephone (201) 263-8223 (800) 831-1117*8223 Fax (201) 930-8484 Mailing Address BMW of North America, LLC P.O. Box 1227 Westwood, NJ 07675-1227 Tom Purves old CEO 212-362-57XX Home Number Sorry this is his old number and he is now the CEO of RR. I liked it when he ran BMW. Nice promotion he earned it. When you hit a certain age with BMW you have to move on so I hear. You can call him in England to say hello.I was thinking of it. Good Luck!
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05-31-2009, 06:13 PM	#14
Nikolas Colonel 313 Rep 2,576 Posts Drives: 996 TT Join Date: Jul 2007 Location: Sierra Mountains iTrader: (0)	BMW just issued a letter to many 335i owners specifically stating that a long crank is a symptom of the fuel pump. They also state that if you have those symptoms to bring the car in for service. Bring them a copy of the letter (it is posted somewhere on this site) and say fix it per BMW NA.
	Appreciate 0 Quote