Customer Service Rating Problems with Dealership?

BMW 2006 · 08-01-2005, 10:07 PM

Just checking to see how many of us had replied to the Customer Service Rating where our Salesperson had asked us to give her/him
a perfect '5' rating and when we didn't we received a phone call or e-mail stating we have caused them to loose $$$'s because WE FAILED the Dealership?

ward · 08-01-2005, 10:13 PM

did you see that whole giant 400 page thread on that?

NaTuReB0Y · 08-01-2005, 10:50 PM

At first...my dealer was annoying....but after I received an expensive box of chocolate UPS delivered....I gave him all 5's. Gotta help the brother out.......just trying to make a living just like you and I.......

desibimmer · 08-01-2005, 10:54 PM

my dealer didnt even remembered me when i called him 2 weeks after i ordered the car. hes getting all 1's for that unless he does somethng that impresses me .

tima · 08-01-2005, 11:54 PM

He'll definitely remember the guy that gave him all 1s. With luck, he won't tell the service dept.

Mine got straight 5s and he earned 'em.

Hunter399 · 08-02-2005, 12:28 AM

I picked up my car on July 1, and still do not have the rating sheet?

When should it come?

BellasBmw · 08-02-2005, 12:35 AM

Quote:

Originally Posted by hunter399@mac.com

I picked up my car on July 1, and still do not have the rating sheet?

When should it come?

I got my car July 1st too, and i didnt get my rating phone call till about 1-2 weeks after. And when i had my alignment worked on, i got called 2x to rate the service. After reading all the posts, i knew to just give them 5's. Plus my sales guy was really nice.. But he did say, i hope we can get all 5's together. I was like huh? But now i know.

skimo · 08-02-2005, 12:55 AM

Hi,

I changed my phone number right after getting the car. As a result, I never got the call. I called the dealer to give him my new digits 2 weeks later, but still no call till now. I got car June 16th....

what happens if they never call? Will the dealer just not get his $$$? My dealer is picking up my car to install the backseat nets, cargo organizor I ordered, and replace my alu trim...I will try to bring it up when we meet.

Thanks
Skimo

LEDZEP · 08-02-2005, 07:41 AM

I was more than happy to give my dealer all 5's. My CA was the best!!

BigDog · 08-02-2005, 07:53 AM

I had a perfect sales experience at JMK BMW in NJ... unfortunatly I never got a call, else I'd be more than happy to give my salesman all 5's

BMW 2006 · 08-02-2005, 09:23 AM

My salesperson was Fantastic and gave him ALL 5's but there was a Dealership question which I gave a '2' because lack of communication as holes were drilled in my front bumper and my Salesperson placed a note on the dash board stating not to install the Lic bracket! Don't think I should lie .. when I was totally upset!!! If something wasn't stated at that point .. other customers are going to be upset in future sales if this isn't taken care of! I basically save them $$$$ for future Customer Reports!!

Cloud9 · 08-02-2005, 10:08 AM

I picked up my car on 7/22 and BMW called my at work yesterday. I should have told them not to contact me at that number. My rep and buying experience was great so I gave all 5's.

fredtoo · 08-02-2005, 10:44 AM

I gave them all 5's. I look at it as tipping BEFORE i have to go back for service or other issues.

I can get the sales rep to hook me up, if I hooked him up.

08-01-2005, 10:07 PM	#1
BMW 2006 Private First Class 15 Rep 146 Posts Drives: 330I - '06 - 6 Spd Join Date: May 2005 Location: California - USA iTrader: (0)	Customer Service Rating Problems with Dealership? Just checking to see how many of us had replied to the Customer Service Rating where our Salesperson had asked us to give her/him a perfect '5' rating and when we didn't we received a phone call or e-mail stating we have caused them to loose $$$'s because WE FAILED the Dealership?
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08-01-2005, 10:13 PM	#2
ward Major General 155 Rep 6,158 Posts Drives: F Join Date: May 2005 Location: T iTrader: (0)	did you see that whole giant 400 page thread on that?
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08-01-2005, 10:50 PM	#3
NaTuReB0Y Powered By 36DD 339 Rep 7,369 Posts Drives: 2006 E90 Join Date: Jul 2005 Location: Inland Empire iTrader: (12)	At first...my dealer was annoying....but after I received an expensive box of chocolate UPS delivered....I gave him all 5's. Gotta help the brother out.......just trying to make a living just like you and I....... __________________ 2006 E90 330i Jet Black \| 20" WORK VS-XX \| FK452 \| H&R Sport on Koni Yellow \| REMUS QUAD
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08-01-2005, 10:54 PM	#4
desibimmer New Member 1 Rep 28 Posts Drives: 2006 325 Join Date: Jun 2005 Location: NY,NY iTrader: (0)	my dealer didnt even remembered me when i called him 2 weeks after i ordered the car. hes getting all 1's for that unless he does somethng that impresses me .
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08-01-2005, 11:54 PM	#5
tima Custom User Title 17 Rep 215 Posts Drives: 330i ZSP/TiAg/Blk Join Date: Jun 2005 Location: Wisconsin iTrader: (0)	He'll definitely remember the guy that gave him all 1s. With luck, he won't tell the service dept. Mine got straight 5s and he earned 'em.
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08-02-2005, 12:28 AM	#6
Hunter399 Major General 325 Rep 8,091 Posts Drives: F90M5 Join Date: Apr 2005 Location: Houston, TX iTrader: (33)	I picked up my car on July 1, and still do not have the rating sheet? When should it come?
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08-02-2005, 12:55 AM	#8
skimo Lieutenant 91 Rep 532 Posts Drives: 2011 335 vert Dinan II Join Date: May 2005 Location: Austin Texas !! iTrader: (1)	Hi, I changed my phone number right after getting the car. As a result, I never got the call. I called the dealer to give him my new digits 2 weeks later, but still no call till now. I got car June 16th.... what happens if they never call? Will the dealer just not get his $$$? My dealer is picking up my car to install the backseat nets, cargo organizor I ordered, and replace my alu trim...I will try to bring it up when we meet. Thanks Skimo
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08-02-2005, 07:41 AM	#9
LEDZEP Lieutenant General 418 Rep 12,276 Posts Drives: 2009 E70 & 2011 F25 Join Date: Jun 2005 Location: Area 51 iTrader: (0) Garage List 2011 X3 35i M Sport [7.62] 2009 X5 M Sport [0.00] 2007 328xi E90 [0.00] 2006 325xiT E91 [0.00]	I was more than happy to give my dealer all 5's. My CA was the best!!
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08-02-2005, 07:53 AM	#10
BigDog Major 323 Rep 1,080 Posts Drives: YMB F80 Join Date: Jul 2005 Location: NYC iTrader: (1)	I had a perfect sales experience at JMK BMW in NJ... unfortunatly I never got a call, else I'd be more than happy to give my salesman all 5's
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08-02-2005, 09:23 AM	#11
BMW 2006 Private First Class 15 Rep 146 Posts Drives: 330I - '06 - 6 Spd Join Date: May 2005 Location: California - USA iTrader: (0)	My salesperson was Fantastic and gave him ALL 5's but there was a Dealership question which I gave a '2' because lack of communication as holes were drilled in my front bumper and my Salesperson placed a note on the dash board stating not to install the Lic bracket! Don't think I should lie .. when I was totally upset!!! If something wasn't stated at that point .. other customers are going to be upset in future sales if this isn't taken care of! I basically save them $$$$ for future Customer Reports!!
	Appreciate 0 Quote

08-02-2005, 10:08 AM	#12
Cloud9 Second Lieutenant 28 Rep 214 Posts Drives: Fast! Join Date: Jun 2005 Location: New England iTrader: (2)	I picked up my car on 7/22 and BMW called my at work yesterday. I should have told them not to contact me at that number. My rep and buying experience was great so I gave all 5's. __________________ SOLD my E90!! 10/2006 Alpine White & Black / 330i 6SP / Sport / Premium / Heated Seats / Aluminum Trim / CDV Modified My Exs: '03 540, '01 330ci and '00 328i
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08-02-2005, 10:44 AM	#13
fredtoo First Lieutenant 15 Rep 340 Posts Drives: 325 328 350 Join Date: Jun 2005 Location: nj iTrader: (0) Garage List 1986 328 [0.00] 2006 325 [0.00]	I gave them all 5's. I look at it as tipping BEFORE i have to go back for service or other issues. I can get the sales rep to hook me up, if I hooked him up.
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