|
|
|
01-07-2010, 08:35 PM | #1 |
Major
1188
Rep 1,359
Posts |
AFE Customer Service SUCKS- DAMAGED PART
Well i decided to buy an AFE exhaust with black tips for my fiance's 135 for Christmas. So i contacted AFE and a gentlemen by the name of Steve answered the phone and seemed to be helpful and got my exhaust out to me in a timely manner. Now this is where things changed.
So now it is Christmas morning and she opens the box for me to pull out the exhaust and to my surprise it was packaged very poorly and had some kind of cloth wrapped around the exhaust tips. O.K. no big deal well once the cloth was removed from the tips we discovered that the exhaust tip was damaged during shipping. So I contacted AFE(Steve) on Monday morning to let him know what had happened and that i would like to return this one and have them send Me another one. So after 1 week of hearing excuses from him and not even getting an answer on whether or not they had another one in stock I gave up on them and will never buy another one of their products. AFE = |
01-08-2010, 09:43 AM | #4 |
Colonel
204
Rep 2,229
Posts |
I would have tried dealing with someone else, I've dealt with aFe numerous times and I've had nothing but top notch service, they went as far as giving me a loaner car for the whole length they had my car in their shop and even had it all washed and clean when I picked it up!
|
Appreciate
0
|
01-11-2010, 11:53 AM | #7 |
Brigadier General
154
Rep 4,528
Posts
Drives: M2 CS
Join Date: Aug 2009
Location: Hollywood, FL
|
i have a friend that had the same exact experience w/ them. only it was an intake that melted, took weeks if not months to get it resolved
i like some of their products but i will keep far far away from them because of stories like this when i had my G35 i bought and HKS exhaust and the vendor sent me a damaged one by mistake. After calling, i had a new one literally the next day. then we talked about how to get the damaged one back IMO, thats how it should be handled 100% of the time |
Appreciate
0
|
Post Reply |
Bookmarks |
Thread Tools | Search this Thread |
|
|