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      01-07-2010, 08:35 PM   #1
hova00
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AFE Customer Service SUCKS- DAMAGED PART

Well i decided to buy an AFE exhaust with black tips for my fiance's 135 for Christmas. So i contacted AFE and a gentlemen by the name of Steve answered the phone and seemed to be helpful and got my exhaust out to me in a timely manner. Now this is where things changed.

So now it is Christmas morning and she opens the box for me to pull out the exhaust and to my surprise it was packaged very poorly and had some kind of cloth wrapped around the exhaust tips. O.K. no big deal well once the cloth was removed from the tips we discovered that the exhaust tip was damaged during shipping.







So I contacted AFE(Steve) on Monday morning to let him know what had happened and that i would like to return this one and have them send Me another one. So after 1 week of hearing excuses from him and not even getting an answer on whether or not they had another one in stock I gave up on them and will never buy another one of their products.

AFE =
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      01-07-2010, 09:39 PM   #2
Andrew@ET
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Do not give up try speaking to someone higher up. Afe is a stand up company and you should definitely get this resolved.
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      01-07-2010, 10:08 PM   #3
hova00
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I gave up on them and went and had the exhaust fixed and will have to get it powder coated againg. Maybe they will reimburse some of my money back.
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      01-08-2010, 09:43 AM   #4
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I would have tried dealing with someone else, I've dealt with aFe numerous times and I've had nothing but top notch service, they went as far as giving me a loaner car for the whole length they had my car in their shop and even had it all washed and clean when I picked it up!
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      01-08-2010, 10:03 PM   #5
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Try speaking to Ed
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      01-09-2010, 12:26 AM   #6
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Ill have to give them a call on Monday and see what happens. I will update the post and with how things go.
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      01-11-2010, 11:53 AM   #7
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i have a friend that had the same exact experience w/ them. only it was an intake that melted, took weeks if not months to get it resolved

i like some of their products but i will keep far far away from them because of stories like this

when i had my G35 i bought and HKS exhaust and the vendor sent me a damaged one by mistake. After calling, i had a new one literally the next day. then we talked about how to get the damaged one back

IMO, thats how it should be handled 100% of the time
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