Good SA at New Century in Socal?

MYV · 05-03-2010, 12:58 PM

Hey guys anyone have any recs for a good SA at new century bmw?

And also...this is my first car...I've never had to take it in before so I'm not sure how the whole process works. Do you just call them and ask to speak to a certain SA and then talk directly with them/make an appointment with him?

Any help would be awesome.

to_riffic · 05-03-2010, 01:12 PM

Mark Sheih (pronounced Shay)

Great guy and awesome experience every time. My service advisor for 2 years. Can't go wrong w/ Mark.

MYV · 05-03-2010, 01:47 PM

Ehhh I just made my appointment. The only time that works for me is tomorrow with Donna J.? Anyone know about her?

ShowTime12 · 05-03-2010, 03:16 PM

I've had about 4 SA at New Century with Donna being my latest.

She's probably one of the better ones there. I don't think you'll be disappointed.

ShowTime12 · 05-03-2010, 03:23 PM

Oh and since it’s your first time taking your car in all you have to do is drive it into the service lanes (either one of the 2). New Century’s pretty good about having people outside to help you and take your keys and check your service information. Then they’ll have you wait in the lobby for your SA to come and get you to go over the reason for your visit and any additional services your car might need. Then, they’ll inspect your car with you for damage so they don’t get blamed for it. And that pretty much it. Whole process takes around 30 min if they’re not super busy.

MYV · 05-03-2010, 03:45 PM

Hmmm that sounds pretty easy

Do you know how Donna is regarding slight mods? I just have HID angel eyes. Nothing to do with the engine.

ShowTime12 · 05-03-2010, 03:53 PM

She won't care. Unless your going in because you have headlight problems.

If anything just make sure your lights are turned off. haha

MYV · 05-03-2010, 03:58 PM

Ohhhhh good idea haha never thought of turning off the lights lol.

to_riffic · 05-03-2010, 10:10 PM

Quote:

Originally Posted by ShowTime12

She won't care. Unless your going in because you have headlight problems.

If anything just make sure your lights are turned off. haha

Quote:

Originally Posted by MYV

Ohhhhh good idea haha never thought of turning off the lights lol.

if u've got to do that to get by w/ the SA that isn't really a koo SA if u know what i mean. my SA admired my mods til the very end when i had to lemon her.

awei130 · 05-03-2010, 10:25 PM

Been at new century bmw for over 10 years now and I've only dealt with either Sidney Chan or Dan Taylor !

MYV · 05-04-2010, 02:22 PM

So I just dropped off my car, Donna was nice and hopefully I'll get it back by the end of the day >___>

The loaner sucks though... A chrysler 300c

twinship · 05-05-2010, 01:10 PM

Quote:

Originally Posted by MYV

So I just dropped off my car, Donna was nice and hopefully I'll get it back by the end of the day >___>

The loaner sucks though... A chrysler 300c

Did you buy the car from them?

Just wondering since they gave you a loaner...

LOLrance · 05-05-2010, 01:17 PM

Quote:

Originally Posted by twinship

Did you buy the car from them?

Just wondering since they gave you a loaner...

Technically they gave him a rental (i believe they work with Hertz, or maybe it was Enterprise). A loaner car from the dealership is a BMW.

You can still request a rental and they will provide you with one from Hertz even if you didnt buy the car from them, but you wont get a BMW loaner car unless you purchased from their dealership (or so they say).

Kensta335 · 05-05-2010, 01:30 PM

Quote:

Originally Posted by awei130

Been at new century bmw for over 10 years now and I've only dealt with either Sidney Chan or Dan Taylor !

Sidney is awesome. I tried 3 different SA's for my brake squeaking issue and he was the one who finally stepped up and got my brakes replaced.

MYV · 05-05-2010, 09:12 PM

Just got my car back, they just reprogrammed it or something.

I bought my car from them but I also made the appointment the day before...I suppose they didn't have time to get a bmw loaner? How does that work usually? Should I call up my SA and tell them I want a bmw the next time I schedule an appointment?

Pure745 · 05-05-2010, 11:19 PM

Dan Taylor left.. Sal took over on mine.

to_riffic · 05-05-2010, 11:24 PM

Quote:

Originally Posted by MYV

Just got my car back, they just reprogrammed it or something.

I bought my car from them but I also made the appointment the day before...I suppose they didn't have time to get a bmw loaner? How does that work usually? Should I call up my SA and tell them I want a bmw the next time I schedule an appointment?

i've never set up an appointment. everytime i went in mark took care of it asap and always had a bmw for me.

1013mm · 05-06-2010, 12:58 PM

scott abrams is mod friendly. he even showed me his own car which was chipped and the whol shabang.... very cool guy. wants to know what I'm goin gto do next to my car everytime i go in

PokGuy · 05-06-2010, 04:10 PM

Quote:

Originally Posted by jzhang

scott abrams is mod friendly. he even showed me his own car which was chipped and the whol shabang.... very cool guy. wants to know what I'm goin gto do next to my car everytime i go in

LOL i have the same guy. did you hear his headlight story where he bought headlights and tried making them work or something but it didnt work?
hes a pretty chill guy and mod friendly too. Donna gave me some shitty ass red malibu with a missing wheel cap LOL i decided not to take it and have a friend pick me up instead... Scott offered me some bmws and said he'll hook me up next time ;D very nice guy.

e92phreak · 05-06-2010, 04:17 PM

Sidney or Sal Rubino!!! Both are awesome to work with. I've worked with Sal the last two times and it was great service. Everything I requested was done, and I was 400 miles from my 50k warranty expiration.

e92phreak · 05-06-2010, 04:18 PM

Also, I was given a BMW loaner unless they were all out of them... AND... I didn't buy my car there! Some dealerships will do that only if you bought the car from them (i.e. Bob Smith).

Pure745 · 05-11-2010, 08:48 PM

going in for my 30k miles service.. I just put coilovers on and wheels.. do I have anything to worry about? I just bought my car from them 1 month ago.. car still has on paper plates.. CPO'd.. am I okay?

05-03-2010, 12:58 PM	#1
MYV Second Lieutenant 18 Rep 231 Posts Drives: 2009 e92 335i Join Date: Feb 2010 Location: Los Angeles iTrader: (7) Garage List 2009 335i [0.00]	Good SA at New Century in Socal? Hey guys anyone have any recs for a good SA at new century bmw? And also...this is my first car...I've never had to take it in before so I'm not sure how the whole process works. Do you just call them and ask to speak to a certain SA and then talk directly with them/make an appointment with him? Any help would be awesome. __________________ __________________ 09' Alpine White E92 335i
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05-03-2010, 01:12 PM	#2
to_riffic Lieutenant General 3024 Rep 13,763 Posts Drives: rwd Join Date: Feb 2008 Location: SoCal iTrader: (38)	Mark Sheih (pronounced Shay) Great guy and awesome experience every time. My service advisor for 2 years. Can't go wrong w/ Mark. __________________ ~loud noises~
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05-03-2010, 01:47 PM	#3
MYV Second Lieutenant 18 Rep 231 Posts Drives: 2009 e92 335i Join Date: Feb 2010 Location: Los Angeles iTrader: (7) Garage List 2009 335i [0.00]	Ehhh I just made my appointment. The only time that works for me is tomorrow with Donna J.? Anyone know about her? __________________ __________________ 09' Alpine White E92 335i
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05-03-2010, 03:16 PM	#4
ShowTime12 First Lieutenant 31 Rep 313 Posts Drives: AW M4 Join Date: Dec 2008 Location: Los Angeles iTrader: (0)	I've had about 4 SA at New Century with Donna being my latest. She's probably one of the better ones there. I don't think you'll be disappointed.
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05-03-2010, 03:23 PM	#5
ShowTime12 First Lieutenant 31 Rep 313 Posts Drives: AW M4 Join Date: Dec 2008 Location: Los Angeles iTrader: (0)	Oh and since it’s your first time taking your car in all you have to do is drive it into the service lanes (either one of the 2). New Century’s pretty good about having people outside to help you and take your keys and check your service information. Then they’ll have you wait in the lobby for your SA to come and get you to go over the reason for your visit and any additional services your car might need. Then, they’ll inspect your car with you for damage so they don’t get blamed for it. And that pretty much it. Whole process takes around 30 min if they’re not super busy.
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05-03-2010, 03:45 PM	#6
MYV Second Lieutenant 18 Rep 231 Posts Drives: 2009 e92 335i Join Date: Feb 2010 Location: Los Angeles iTrader: (7) Garage List 2009 335i [0.00]	Hmmm that sounds pretty easy Do you know how Donna is regarding slight mods? I just have HID angel eyes. Nothing to do with the engine. __________________ __________________ 09' Alpine White E92 335i
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05-03-2010, 03:53 PM	#7
ShowTime12 First Lieutenant 31 Rep 313 Posts Drives: AW M4 Join Date: Dec 2008 Location: Los Angeles iTrader: (0)	She won't care. Unless your going in because you have headlight problems. If anything just make sure your lights are turned off. haha
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05-03-2010, 03:58 PM	#8
MYV Second Lieutenant 18 Rep 231 Posts Drives: 2009 e92 335i Join Date: Feb 2010 Location: Los Angeles iTrader: (7) Garage List 2009 335i [0.00]	Ohhhhh good idea haha never thought of turning off the lights lol. __________________ __________________ 09' Alpine White E92 335i
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05-03-2010, 10:25 PM	#10
awei130 Banned 209 Rep 2,492 Posts Drives: E46, E92, 987 Join Date: Jun 2008 Location: SOCAL iTrader: (19)	Been at new century bmw for over 10 years now and I've only dealt with either Sidney Chan or Dan Taylor !
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05-04-2010, 02:22 PM	#11
MYV Second Lieutenant 18 Rep 231 Posts Drives: 2009 e92 335i Join Date: Feb 2010 Location: Los Angeles iTrader: (7) Garage List 2009 335i [0.00]	So I just dropped off my car, Donna was nice and hopefully I'll get it back by the end of the day >___> The loaner sucks though... A chrysler 300c __________________ __________________ 09' Alpine White E92 335i
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05-05-2010, 09:12 PM	#15
MYV Second Lieutenant 18 Rep 231 Posts Drives: 2009 e92 335i Join Date: Feb 2010 Location: Los Angeles iTrader: (7) Garage List 2009 335i [0.00]	Just got my car back, they just reprogrammed it or something. I bought my car from them but I also made the appointment the day before...I suppose they didn't have time to get a bmw loaner? How does that work usually? Should I call up my SA and tell them I want a bmw the next time I schedule an appointment? __________________ __________________ 09' Alpine White E92 335i
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05-05-2010, 11:19 PM	#16
Pure745 Private First Class 11 Rep 124 Posts Drives: 335i Coupe/745i Join Date: Apr 2010 Location: Los Angeles, CA iTrader: (0)	Dan Taylor left.. Sal took over on mine.
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05-06-2010, 12:58 PM	#18
1013mm aka 1013MM 1253 Rep 9,545 Posts Drives: pokingly flush Join Date: Jan 2009 Location: Los Angeles / HK iTrader: (7) Garage List 2009 135i [8.26]	scott abrams is mod friendly. he even showed me his own car which was chipped and the whol shabang.... very cool guy. wants to know what I'm goin gto do next to my car everytime i go in __________________ -John Project YOSHI Sale Thread
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05-06-2010, 04:17 PM	#20
e92phreak General 384 Rep 21,747 Posts Drives: E92 335i TiAg/E46 323i TiAg Join Date: Mar 2007 Location: CA iTrader: (1) Garage List 2007 E92 335i [9.50] 2000 E46 323i [0.00]	Sidney or Sal Rubino!!! Both are awesome to work with. I've worked with Sal the last two times and it was great service. Everything I requested was done, and I was 400 miles from my 50k warranty expiration. __________________ 07 E92 335i \| TiAg \| Step \| Padl \| Cmft \| Alum Trm \| PDC \| Nav \| Assist \| Sat \| Lthr \| Prem \| Sprt \| Rear Splr \| RDSport Quads \| iPod \| V1 \| LT Refl \| VS Clear Bra \| OEM Lip \| KWV2 \| Mtec Sides \| BBS LM-R 00 E46 323i \| TiAg \| 5sp \| Sport \| Roof \| RDSport Cams \| RDSport tune \| RDSport Shift \| Volk LE37 \| M3 spoiler \| PSS9 \| SuperSprint \| Brembo
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05-06-2010, 04:18 PM	#21
e92phreak General 384 Rep 21,747 Posts Drives: E92 335i TiAg/E46 323i TiAg Join Date: Mar 2007 Location: CA iTrader: (1) Garage List 2007 E92 335i [9.50] 2000 E46 323i [0.00]	Also, I was given a BMW loaner unless they were all out of them... AND... I didn't buy my car there! Some dealerships will do that only if you bought the car from them (i.e. Bob Smith). __________________ 07 E92 335i \| TiAg \| Step \| Padl \| Cmft \| Alum Trm \| PDC \| Nav \| Assist \| Sat \| Lthr \| Prem \| Sprt \| Rear Splr \| RDSport Quads \| iPod \| V1 \| LT Refl \| VS Clear Bra \| OEM Lip \| KWV2 \| Mtec Sides \| BBS LM-R 00 E46 323i \| TiAg \| 5sp \| Sport \| Roof \| RDSport Cams \| RDSport tune \| RDSport Shift \| Volk LE37 \| M3 spoiler \| PSS9 \| SuperSprint \| Brembo
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05-11-2010, 08:48 PM	#22
Pure745 Private First Class 11 Rep 124 Posts Drives: 335i Coupe/745i Join Date: Apr 2010 Location: Los Angeles, CA iTrader: (0)	going in for my 30k miles service.. I just put coilovers on and wheels.. do I have anything to worry about? I just bought my car from them 1 month ago.. car still has on paper plates.. CPO'd.. am I okay?
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