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      05-27-2010, 08:27 PM   #1
blender
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CRAP service at Pacific BMW and Santa Monica BMW

Forewarned is forearmed....

I am in my 7th month of an ongoing warranty service issue with BMW. Car is a 2006 Z4M. Case history attached. The issue is very simple: loud wind noise/buffeting at freeway speeds from the drivers window, top seam. Three dealers have been involved spanning seven visits and eleven days, but none of the dealers has gotten close to solving the problem.

So, in my despair, I got BMW North America involved. The BMW North America “Customer Relations Specialist” had Zero technical acumen. Returns one phone call in ten. Apparently cannot use/read email. Demonstrably cannot set her ‘out of office’ notices before going on vacation. No commitment to customer satisfaction. Cannot follow up in a timely fashion. Does not advocate for customer. Basically a complete waste of more time.

How can ALL of these individuals be so hugely incompetent and keep their flippin’ jobs??

Can ANYBODY within BMW North America manage a minor support issue to resolution? Can any of them dial a phone? Does ANYBODY actually have Customer Satisfaction as part of their job? How can I speak to HIM ?

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Last edited by blender; 11-21-2012 at 10:32 PM..
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      05-28-2010, 10:26 AM   #2
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I had a similar issue with sound and water leaking in when at home coming 07. I was told it is a common issue as the 3 rubber pieces that are attached to the soft top to create the seal have the tendency to move over time and use of the top. In some cases like mine, the parts were adjusted on the spot. In some cases the parts need to be replace as the become hard. Do you use a gumi pledge or a rubber treatment in these areas? Doing so keeps these parts soft and creates a better seal. On mine a bit of pulling and tugging and a rubber mallet corrected the issue. All adjustments were done with the top in the closed position.
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      05-28-2010, 12:36 PM   #3
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Quote:
Originally Posted by imz4n View Post
I had a similar issue with sound and water leaking in when at home coming 07. I was told it is a common issue as the 3 rubber pieces that are attached to the soft top to create the seal have the tendency to move over time and use of the top. In some cases like mine, the parts were adjusted on the spot. In some cases the parts need to be replace as the become hard. Do you use a gumi pledge or a rubber treatment in these areas? Doing so keeps these parts soft and creates a better seal. On mine a bit of pulling and tugging and a rubber mallet corrected the issue. All adjustments were done with the top in the closed position.

Good to know, thanks. Yes I treat the weather stripping with Gummi.
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      06-13-2010, 04:14 PM   #4
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I have the same problem as you. Have wind noise thru driver sides window. Took it to New Century and they said it was normal... Treated the seals with Gummi but it didnt prevent it.
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      06-13-2010, 09:40 PM   #5
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Update

Huge post on wind noise issues/fixes here


Also my car goes into SantaMonica BMW again tomorrow for the "Regional Factory Specialist" to work on it. We'll see how THAT goes.
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